S3E5. Leading Service Re-design
09/02/21 • 28 min
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The unprecedented challenges we have experienced in planning and delivering all aspects of health and care services during the COVID-19 pandemic have acted as a catalyst for testing innovative, outcome focused approaches.
This has brought a new focus to how we deliver safe, person-centred services in these exceptional circumstances, and an opportunity to take learning and modernise, with a view to future-proofing our services.
Hosts Professor Jonathan Deacon and Phil Harfield are joined by Bob Hudson, Interim Chair of Digital Health and Care Wales.
To find out more about this podcast and our business services at USW visit southwales.ac.uk/business
The unprecedented challenges we have experienced in planning and delivering all aspects of health and care services during the COVID-19 pandemic have acted as a catalyst for testing innovative, outcome focused approaches.
This has brought a new focus to how we deliver safe, person-centred services in these exceptional circumstances, and an opportunity to take learning and modernise, with a view to future-proofing our services.
Hosts Professor Jonathan Deacon and Phil Harfield are joined by Bob Hudson, Interim Chair of Digital Health and Care Wales.
To find out more about this podcast and our business services at USW visit southwales.ac.uk/business
Previous Episode
S3E4. Creating a Culture of Innovation
Everyone can be a “designer”. In this episode we discuss how to foster creativity amongst our teams. We explore strategies for creativity and serve a checklist for leaders who want to create a culture where ideas flow. We also talk about failure, and how it can be a breeding ground for innovation.
Hosts Professor Jonathan Deacon and Phil Harfield are joined by Sophie Evan-Hughes, UX Manager at Confused.com.
To find out more about this podcast and our business services at USW visit southwales.ac.uk/business
Next Episode
S3E6. Impact Driven Design
In this episode we explore the concept of Design Thinking in business and how it can leads to innovation by focusing on your customer’s needs.
Hosts Professor Jonathan Deacon and Phil Harfield are joined by Simon Hall from Airway Medical.
To find out more about this podcast and our business services at USW visit southwales.ac.uk/business
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