Scary Facts About Customer Service

06/30/21 • 16 min

The easiest way to make more sales is to take care of the customers you already have.

It's so hard and expensive to get a new customer, so take care of the customers you already have!

In this episode, we discuss some facts that may SHOCK YOU into action and get you thinking about customer service as an investment in future sales, rather than just a time-consuming cost.

Stats and facts are from Hubspot, Zendesk, SalesForce and Bain and Co Consulting.

The easiest way to make more sales is to take care of the customers you already have.

It's so hard and expensive to get a new customer, so take care of the customers you already have!

In this episode, we discuss some facts that may SHOCK YOU into action and get you thinking about customer service as an investment in future sales, rather than just a time-consuming cost.

Stats and facts are from Hubspot, Zendesk, SalesForce and Bain and Co Consulting.

Previous Episode

How and When to HIRE

Hear when Jess first same into the She's On The Money office for a job interview and SPOILER ALERT - she got the job!

HIRING can be scary.

In this episode we discuss different ways to approach hiring, weigh up the pros and cons of going with freelancers or employees and list the signs you might need more staff.