Enterprise Service Management
09/09/21 • 62 min
In this episode, AXELOS’ Akshay Anand is joined by Andrea Kis, Principal Consultant at Devoteam, Jay Srinivasan, CEO at atSpoke (recently acquired by Okta), and Ian Aitchison, VP Product Management at Nextthink to talk about the adoption and use cases of Enterprise Service Management (ESM). They’re also sharing tips to help organization succeed in their ESM programmes.
This week’s “shout-out” goes to Kenneth ('Kengon') Gonzalez, a veteran of the US military, and of the IT/SM world. He's worked in software development, support and operations, and most recently has been an advisor to CEOs and CIOs around the world.
Visit www.AXELOS.com to find out more about our best practice guidance.
Follow us on Social Media:
LinkedIn: [www.linkedin.com/company/4999764]
Facebook: [www.facebook.com/AXELOSGBP]
Twitter: [www.twitter.com/axelos_gbp]
YouTube: [www.youtube.com/user/AXELOSBestPractice]
In this episode, AXELOS’ Akshay Anand is joined by Andrea Kis, Principal Consultant at Devoteam, Jay Srinivasan, CEO at atSpoke (recently acquired by Okta), and Ian Aitchison, VP Product Management at Nextthink to talk about the adoption and use cases of Enterprise Service Management (ESM). They’re also sharing tips to help organization succeed in their ESM programmes.
This week’s “shout-out” goes to Kenneth ('Kengon') Gonzalez, a veteran of the US military, and of the IT/SM world. He's worked in software development, support and operations, and most recently has been an advisor to CEOs and CIOs around the world.
Visit www.AXELOS.com to find out more about our best practice guidance.
Follow us on Social Media:
LinkedIn: [www.linkedin.com/company/4999764]
Facebook: [www.facebook.com/AXELOSGBP]
Twitter: [www.twitter.com/axelos_gbp]
YouTube: [www.youtube.com/user/AXELOSBestPractice]
Previous Episode
Women in Project Management
In this week's episode, AXELOS' Allan Thomson speaks to Elizabeth Harrin, project manager, author and owner of the blog Girl's Guide to PM, and Nicola Carroll, project manager at AXELOS, about what it's like for women in project management.
Visit www.AXELOS.com to find out more about our best practice guidance.
Follow us on Social Media:
LinkedIn: [www.linkedin.com/company/4999764]
Facebook: [www.facebook.com/AXELOSGBP]
Twitter: [www.twitter.com/axelos_gbp]
YouTube: [www.youtube.com/user/AXELOSBestPractice]
Next Episode
Key roles: the Senior Responsible Owner and the Business Change Manager
In this episode, AXELOS' Allan Thomson speaks to Richard Rose about key roles for programme management within MSP 5th edition and the relationship between them.
This week, the focus is on the Programme Manager and the Business Change Manager.
Visit www.AXELOS.com to find out more about our best practice guidance.
Follow us on Social Media:
LinkedIn: [www.linkedin.com/company/4999764]
Facebook: [www.facebook.com/AXELOSGBP]
Twitter: [www.twitter.com/axelos_gbp]
YouTube: [www.youtube.com/user/AXELOSBestPractice]
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