Creating The Best Customer Experience and Profit in 2022!
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10/25/22 • 62 min
There has been lots of talk lately about dealers overcharging customers for some if not all vehicles. There have even been moves from the OEM level to stop this short-sighted behavior from some dealers. The bigger question is how can you make the process transparent, best in class, and share what is going on with the customer creating happy customers and a great experience at the same time.
It is never about the price we pay, it's about the service we receive and more importantly being transparent with every customer. Does anyone like paying the resort fees in Vegas, the taxes in NYC, or the entertainment taxes at bars and restaurants in New Orleans?
I can honestly say, transparency and service fix these challenges. Hidden fees and surprises that are not explained and are not providing value and services to the customer are quite simply not the right move, especially as the automotive market continues to shift in 2022-3.
Thanks for listening.
Ian and jeff
Get on the list today:
https://www.autohubshow.com
877 804 3164
[email protected]
We are always Listening, yeah that's right!
🎬 Vidcall: https://bit.ly/MeetWithIanNow
📞 Call: 877 804 3164
📬 Email: [email protected]
📱 Call/Text: 604 240 7642
There has been lots of talk lately about dealers overcharging customers for some if not all vehicles. There have even been moves from the OEM level to stop this short-sighted behavior from some dealers. The bigger question is how can you make the process transparent, best in class, and share what is going on with the customer creating happy customers and a great experience at the same time.
It is never about the price we pay, it's about the service we receive and more importantly being transparent with every customer. Does anyone like paying the resort fees in Vegas, the taxes in NYC, or the entertainment taxes at bars and restaurants in New Orleans?
I can honestly say, transparency and service fix these challenges. Hidden fees and surprises that are not explained and are not providing value and services to the customer are quite simply not the right move, especially as the automotive market continues to shift in 2022-3.
Thanks for listening.
Ian and jeff
Get on the list today:
https://www.autohubshow.com
877 804 3164
[email protected]
We are always Listening, yeah that's right!
🎬 Vidcall: https://bit.ly/MeetWithIanNow
📞 Call: 877 804 3164
📬 Email: [email protected]
📱 Call/Text: 604 240 7642
Previous Episode
The Future of EVs take 2 - Bonus Interview
A special Thank you to Alex Guberman today for sharing his thoughts on the current state of electric cars and where things are headed in 2022-3 and beyond. It was a great interview and a lively discussion.
https://www.linkedin.com/in/alex-guberman-87b607158/
Stay tuned for more interesting LIVE shows and interviews soon on electric vehicles and automotive on the Auto Hub Show.
Thanks for listening
Ian and Jeff
https://www.autohubshow.com
604 240 7642 (text)
877 804 3164 (Toll Free
[email protected]
We are always Listening, yeah that's right!
🎬 Vidcall: https://bit.ly/MeetWithIanNow
📞 Call: 877 804 3164
📬 Email: [email protected]
📱 Call/Text: 604 240 7642
Next Episode
The Blackberry QX/IVY Interview - Auto Hub Show
Just in case you were wondering what happened to Blackberry over the past 10 years, they have been very busy in the automotive space. If you were wondering what powers the OEM side of the automotive industry it's Blackberry. This was a very interesting interview n ad I learned a lot about what powers all the screens in everyone's cars these days.
A special Thank you to Niko Hammond From Blackberry for all the great information. If you have questions, just reach out to Nico on Linkedin.
Thanks for listening
Ian and Jeff
Get on the list:
https://www.autohubshow.com
604 240 7642 Cell/Text
877 804 3164 Toll-Free
[email protected]
We are always Listening, yeah that's right!
🎬 Vidcall: https://bit.ly/MeetWithIanNow
📞 Call: 877 804 3164
📬 Email: [email protected]
📱 Call/Text: 604 240 7642
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