Find, Buy, and Optimize your Contact Center https://activateCX.arroyo360.com/activateCXtoday
Discover the latest AI breakthroughs with Arroyo360, RingCentral and Five9. From natural language chatbots to intelligent virtual assistants, learn how AI is revolutionizing the contact center industry. Check out this compilation of guest appearances from Erik Smith, Bob Lenarcik, and John C DeBaca.
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04/03/24 • 20 min
The ActivateCX Podcast - Unveiling AI breakthroughs
Transcript
I think more people are aware of AI than ever before, but really it's just an enhancement to previous tools that were already in place. And the solutions that we offer are starting to think about, okay, how do we start to include some of this new functionality and technology into it to continue improving the experience? But also keeping some guardrails in place because this is a public facing thing and there's a associated risk with that.
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