Join host Frank Rogers and CX Master Jill Raff as they share valuable insights on enhancing customer experiences (CX) through better employee experiences (EX) and culture in this exciting episode of The ActivateCX Podcast!
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10/24/23 • 55 min
The ActivateCX Podcast - Getting Culture Right with CX & EX with Jill Raff
Transcript
Welcome to another episode of the activate CX podcast, where we demystify and clarify the direction of CX. I'm Frank Rogers, your host, and I help brands grow with better CX, AI, and self service, and today we are talking to CX master, Joe Raff. As we dive into winning the CX battle with better culture and employee experience, let's go.
Okay. There are two sides to the CX brain. The left side is tech and process. The right side is peopl
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