Join host Frank Rogers and CX Master Jill Raff as they share valuable insights on enhancing customer experiences (CX) through better employee experiences (EX) and culture in this exciting episode of The ActivateCX Podcast!
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10/28/23 • 51 min
The ActivateCX Podcast - Breaking the Customer Silence with VOC - Michelle Brigman
Transcript
Welcome to another episode of the activate CX podcast, where we demystify and clarify the direction of CX. I'm Frank Rogers, your host, and I help brands grow with better CX, AI, and self service today. We're talking to CX master, Michelle Brinkman, as we dive into. Breaking the customer silence with VOC. Let's go.
Customer centric businesses, which all businesses should be, require deep insights into the voice of customer to remain com
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