Mobility Enablement: Getting Personal with Your Customer

06/26/13 • 57 min

Technology Revolution: The Future of Now

Today’s buzz: Mobility. The world loves mobile devices. One could say wireless is the new de rigeur accessory for every hat you wear: business, consumer, personal. Your company can’t fight this trend, so you’d better know how to mobilize your workplace smartly and securely, and create loyalty-sustaining mobile customer engagement. The experts speak. Philippe Winthrop, VeliQ: “Dear MDM, we hardly knew you....” Sheryl Kingstone, Yankee Group: “It's not just about having an app for that -- it's about personalization strategies, mobilizing the customer journey; it’s an entertainment/information/consumption hub. But consumers also are still looking for the basics of simplicity and convenience; many also seek personalization and the advantages of location, while wanting their privacy protected.” JP Finnell, SAP: “Forget about the consumerization of IT. The real trend is the ITization of the consumer.” Join us for more insights on Mobility Enablement: Getting Personal with Your Customer.

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IT Professional Brain: Secret Sauce for Success

Today’s buzz: The IT Brain. Whoosh! Faster benchmarks. Hybrid cloud computing. Big Data. Analytics for the whole company. Wait a sec. Even the most exciting new technology is doomed to fail unless your IT department assesses its challenges and opportunities to develop a viable strategy and bring back office to front office. Think about it. The experts speak. Ben Kepes, Diversity Limited: The organization of the future will look radically different from that which has gone before. IT departments face unrelenting pressure to innovate, deliver agility and stop being seen as the Department of No.” Dr. Richard Goodwin, IBM: “If you're not failing every now and again, it's a sign you're not doing anything very innovative.” (Woody Allen) Dale Young, IBM: “For every action, there is an equal and opposite reaction.” (Newton's Third Law of Motion) Swen Conrad, SAP: “The digital storm: Take advantage of the opportunity or be blown away!” Join us for IT Professional Brain: Secret Sauce for Success.

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Special Encore Presentation: People Who Need People: Caregiving Goes Social and Mobile

Reality check: Health matters. More than your job, social status, money, car, house. But health is elusive. So much so that 65 million U.S. caregivers provide weekly care to the ill, disabled, aged. How can technology help? The experts speak. Robert M. Miller, National Fragile X Foundation: “Technology will never replace the caring spirit, but technology can provide the necessary tools for caring to make a real difference in the lives of those with special needs.” Louise W. Gane, MS, M.I.N.D. Institute: “Love the moment, and the energy of that moment will spread beyond all boundaries.” (Corita Kent) Cheryl Pray, Els for Autism Foundation: “Autism: It’s not game over. It’s GAME ON!” Faheem Ahmed, SAP: “Social networks have already transformed how we find music, discover restaurants, compare prices, and plan vacations. Isn't it about time that we apply this technology to transform how we care for our loved ones?” Join us for People Who Need People: Caregiving Goes Social and Mobile.