Prioritizing Data Security and Addressing Biases in AI Algorithms with Lindsay Liu, Co-founder and CEO of Super

07/25/24 • 38 min

Lindsay Liu, Co-founder and CEO of Super, discusses the challenges property managers face with busy work and inefficient communication. Property managers spend a significant amount of time on tasks like email and phone calls, which can be automated and streamlined. Super aims to centralize communications and automate tasks for property managers, allowing them to focus on more important work. The use of AI in property management can boost productivity and provide scalable assistance to property managers. However, it's important for companies to prioritize data security and privacy and be aware of potential biases in AI algorithms. Embracing technology and change will be crucial for property management companies to succeed in the future.

More about Lindsay and Super

Property managers are inundated with more and more text messages, emails, calls, and work orders. With Super, they get an AI assistant that centralizes all of these communications into one hub that then automates triage and tracking, saving 6+ hours of weekly manual and repetitive work.

Lindsay Liu has turned a passion for real estate from a side hustle into an industry she seeks to transform. For over a decade while working in tech, she managed multifamily rentals, vacation rentals, and flips—including three stints on HOA boards. Now, she’s one of the founders and CEO of Super, a company transforming the industry through AI-powered tools for property managers.

More about Lindsay and Super

Previous Episode

Demystifying Real Estate Auctions with Steven Jacobs, President at Ten-X

In this episode of Tech Nest, I explore commercial real estate auctions with Stephen Jacobs, President of Ten-X. Stephen shares his journey leading Ten-X (which is a really cool story, BTW) and debunks myths about auctions, explaining their strategic advantages beyond just distressed properties.

Learn how Ten-X leverages data and technology to streamline the auction process, ensuring faster and more certain sales. Stephen also discusses the evolving role of brokers and current market trends, providing valuable insights into the future of commercial real estate transactions. Hint: brokers are still very much relevant in today's transactions.

Listen in today!

More about Steven and Ten-X
Ten-X is the world’s largest, online commercial real estate auction platform. Our platform empowers brokers, sellers and buyers with data-driven technology and comprehensive marketing tools to expand market visibility and decrease time to close.

CoStar Group’s online property auction platform, Ten-X, is the leading example of the rapid growth of online property auction marketplaces. Each year more and more buyers, sellers, and brokers are using this proptech tool to exchange properties. Events like its Battle of the Bids, which feature thousands of players duking it out for $3.1 million in prizes over 6 rounds to correctly guess how much various properties will sell for on the Ten-X platform, are a way to highlight the innovative ways that CRE marketplaces are drawing attention to their ecosystems. Battle of the Bids is also an example of the notoriously staid industry having a little fun and using gamification tools to drive awareness of new trends.

Next Episode

The Evolution of Tenant Screening with Steve Carroll, Co-founder and CEO of Findigs

Steve Carroll, CEO and co-founder of Fine Diggs, discusses the issue of rental fraud and its impact on the rental application process. He highlights that 25% of all evictions are attributable to rental application fraud and explains how fraudsters use stolen or fraudulent information to lease properties and wait out the eviction process. Carroll emphasizes the need for comprehensive identity verification and a more holistic approach to underwriting that considers factors like income and behavior. He also discusses the importance of fairness in the rental process and how Fine Diggs is working to provide tools for property managers to make more informed and equitable leasing decisions. Findigs is a company that aims to streamline the leasing process by standardizing qualification and underwriting and using automation tools. They focus on removing bias and ensuring that the rules are applied consistently for everyone. The company recently raised a Series B round of funding, which is a significant achievement in the current startup funding environment. In terms of industry trends, Findigs believes that while technology plays a crucial role in real estate, face-to-face interactions and personal connections should not be eliminated. They also anticipate that regulations around tenant screening will continue to evolve, with a focus on fairness and consumer permission. Looking ahead, Findigs aims to grow their business and expand their services to make the rental process seamless and transparent for consumers.

More about Steve and Findigs
Findigs is the leading property technology company working to simplify rental screening and leasing decisions. Thanks to Findigs’ proprietary tech, it speeds up the rental decision process from an industry average of one week to an average of less than one day.

Steve Carrol is the CEO and co-founder of Findigs, aiming to simplify the rental screening process, and sits on the National Rental Home Council. He has deep experience in the proptech VC space as well as being the co-founder and COO of Seated prior to co-founding Findigs.