Customer Success
12/10/19 • 52 min
In this episode we focus on the importance of change management and product adoption. Guests include Allan Bourne, Director of Customer Success at Microsoft, and Matt Wolodarsky, Senior Program Manager on the OneDrive and SharePoint customer engineer team. Both help customers successfully adopt and get full value from their investments in Office 365. Also in the show, favorite holiday treats, OneDrive Roadmap highlights, best practices, awareness initiative tips, and so much more.
Running Time: 52min
Social and Info Links:
OneDrive Facebook | Twitter | OneDrive Community Blog | UserVoice
Matt Wolodarsky | @mwolodarsky
Resources:
OneDrive Adoption Resources aka.ms/OneDriveAdoption
Microsoft 365 Learning Pathways aka.ms/M365LP
Chevron Customer Story "Chevron productivity climbs with security-enhancing Microsoft cloud services"
Create your champions program for Microsoft Teams
Microsoft Docs - The home for Microsoft documentation for end users, developers, and IT professionals.
Stay on top of Office 365 changes
Microsoft Ignite | The Tour (various cities worldwide) | @MS_Ignite
Subscribe to Sync Up:
Listen and subscribe to other Microsoft podcasts at aka.ms/microsoft/podcasts
Show Page: http://aka.ms/syncup
In this episode we focus on the importance of change management and product adoption. Guests include Allan Bourne, Director of Customer Success at Microsoft, and Matt Wolodarsky, Senior Program Manager on the OneDrive and SharePoint customer engineer team. Both help customers successfully adopt and get full value from their investments in Office 365. Also in the show, favorite holiday treats, OneDrive Roadmap highlights, best practices, awareness initiative tips, and so much more.
Running Time: 52min
Social and Info Links:
OneDrive Facebook | Twitter | OneDrive Community Blog | UserVoice
Matt Wolodarsky | @mwolodarsky
Resources:
OneDrive Adoption Resources aka.ms/OneDriveAdoption
Microsoft 365 Learning Pathways aka.ms/M365LP
Chevron Customer Story "Chevron productivity climbs with security-enhancing Microsoft cloud services"
Create your champions program for Microsoft Teams
Microsoft Docs - The home for Microsoft documentation for end users, developers, and IT professionals.
Stay on top of Office 365 changes
Microsoft Ignite | The Tour (various cities worldwide) | @MS_Ignite
Subscribe to Sync Up:
Listen and subscribe to other Microsoft podcasts at aka.ms/microsoft/podcasts
Show Page: http://aka.ms/syncup
Previous Episode
Ignite News and Announcements
Join the OneDrive team as they talk about the engineering and design behind some of the main highlights from this year's Microsoft Ignite, including 100GB file sizes, differential sync, request files, and the team's favorite things to do in Orlando. Our guests are Lauren Khoo, program managers on OneDrive. We also discuss the importance of Mental Health Awareness in the workplace and ways to encourage a supportive work environment.
Running Time: 36:15
Show Intro + Topic of the Month – Microsoft Ignite 2019
Guest Perspective – Lauren Khoo and Andrey Esipov [01:04]
News and Announcements [29:05]
Special Topic of the Month - [32:10]
Show Wrap [34:15]
Social and Info Links:
OneDrive Facebook | @OneDrive | OneDrive Community Blog | UserVoice
Resources:
Microsoft Docs - The home for Microsoft documentation for end users, developers, and IT professionals.
Stay on top of Office 365 changes
Listen and subscribe to other Microsoft podcasts at aka.ms/microsoft/podcasts
Microsoft Ignite | The Tour (various cities worldwide) | @MS_Ignite
Subscribe to Sync Up:
Show Page: http://aka.ms/syncup
Next Episode
Empowering Mac Users
In this episode, we discuss the importance of empowering Mac users when using OneDrive in macOS. Guests include Brittany Chua, Software Engineer for OneDrive, and Jonathan Leung, Program Manager for OneDrive. The team talks about the major functionalities supported by OneDrive in macOS, unique challenges and differences between Windows and Mac, Office Collaboration Sync Integration (OSCI), tips for new Mac users and admins, and more. Also in the show, the team's Top Song from 2019, and Jason's book recommendation for the new year.
Social and Info Links:
OneDrive Facebook | Twitter | OneDrive Community Blog | UserVoice
Mac Admins | Mac Admins podcast
Resources:
OneDrive Adoption Resources aka.ms/OneDriveAdoption
Microsoft Docs - The home for Microsoft documentation for end users, developers, and IT professionals.
Stay on top of Office 365 changes
Microsoft Ignite | The Tour (various cities worldwide) | @MS_Ignite
How to Be an Antiracist by Ibram X. Kendi
"Coma Idyllique" by Therapie TAXI
"Requiem" from Dear Evan Hansen
"Call to Arms" by Gareth Emery
"Thunderclouds" by LSD
Subscribe to Sync Up:
Listen and subscribe to other Microsoft podcasts at aka.ms/microsoft/podcasts
Show Page: http://aka.ms/syncup
If you like this episode you’ll love
Episode Comments
Generate a badge
Get a badge for your website that links back to this episode
<a href="https://goodpods.com/podcasts/sync-up-by-microsoft-365-106371/customer-success-5532089"> <img src="https://storage.googleapis.com/goodpods-images-bucket/badges/generic-badge-1.svg" alt="listen to customer success on goodpods" style="width: 225px" /> </a>
Copy