Speaking and Engaging with International Clients
10/24/22 • 13 min
Do you wish to engage and make more impact with international clients? In this podcast episode Susan Heaton-Wright shares top tips and case studies to ensure you have invaluable engagement with your clients; whether they speak English as their first language or not. She uses examples of working with clients in North America, the Middle East and Myanmar.
Tips include:
Modifying the way you speak and the language you use to ensure everyone understands you.
Read the room; be aware of what is going on in the room, and modify what you do accordingly.
Never assume that because your clients speak some English, they will understand you.
Be aware of cultural differences. Are there specific topics you you should avoid to prevent your clients being offended.
Use of examples. Check that the clients will understand the examples you give.
Allow your clients to look at your slides to check the words and examples are clear to them.
Download the transcription here.
Do you want to work with SuperStar Communicator? We offer a range of workshops, masterclasses, individual coaching and online courses on all areas of communication in business. Here is our website
Why not book a call to discuss how we could assist you and your business here.
Why not grab our Ten Top Tips to being a SuperStar Communicator HERE
Do you wish to engage and make more impact with international clients? In this podcast episode Susan Heaton-Wright shares top tips and case studies to ensure you have invaluable engagement with your clients; whether they speak English as their first language or not. She uses examples of working with clients in North America, the Middle East and Myanmar.
Tips include:
Modifying the way you speak and the language you use to ensure everyone understands you.
Read the room; be aware of what is going on in the room, and modify what you do accordingly.
Never assume that because your clients speak some English, they will understand you.
Be aware of cultural differences. Are there specific topics you you should avoid to prevent your clients being offended.
Use of examples. Check that the clients will understand the examples you give.
Allow your clients to look at your slides to check the words and examples are clear to them.
Download the transcription here.
Do you want to work with SuperStar Communicator? We offer a range of workshops, masterclasses, individual coaching and online courses on all areas of communication in business. Here is our website
Why not book a call to discuss how we could assist you and your business here.
Why not grab our Ten Top Tips to being a SuperStar Communicator HERE
Previous Episode
Lessons to lean into your influence with Joel Green
Joel Green is the CEO of pro level training, the National Director of Nike sports camps, a former professional basketball player, and renowned motivational speaker. He endured significant trauma as a child, and experienced unacceptable racism, yet went on to have a successful basketball career and to alter his mindset and "Filter". This is such a powerful tool he developed, where he was able to focus on the good rather than continue to be impacted by the appalling acts he witnessed and experienced. Three of many highlights are:
1. Use dark moments to get aways from them even more.
2. Get help and support from others and talk. We all need a network of people who will support us.
3.The power of filtering: being your own therapist and self assessing to see what you need, and what you need to get rid of in your life.
And there are many, many gems.
Here is the transcription of the podcast
You can contact Joel at his website
His latest bookFiltering: The Way to Extract Strength from The Struggle is available here.
Here at SuperStar Communicator we love sharing excellent content to inspire you. Don't forget to subscribe.
Grab our Ten Top Tips to being a SuperStar Communicator here
Here is our Website
We deliver workshops, masterclasses and coaching in all areas of Spoken Communication to ensure you and your team speak with clarity, confidence, influence, credibility and impact. Susan is also an International Speaker for conferences and internal events.
Do you want to book a call to see how we can assist? Book here.
Next Episode
Recognising others emotions from non-verbal cues
We are joined by Dr Paddy Ross, Associate director of psychology at Durham University. Paddy has done a lot of work on how children learn to read emotions. He highlights the fact that before a certain age, sound is more important than non-verbal cues.
We don't exclusively communicate with what we say but how we say it - and hand gestures, facial expressions and body language play a big role in this. Some highlights include:
1. Wearing a mask (during covid) or not makes little difference in reading emotions because we use our eyes, gestures and body language more.
2. The body is a significant driver for conveying emotions
3. What we don't consider much is what our bodies are doing when we are speaking and communicating. Our body conveys so much emotion.
Download the transcription here:
Do you want to work with SuperStar Communicator?
We organise a range of communication learning: workshops, masterclasses, speeches, online courses, virtual learning.
Included in the work we do is focus on non-verbal communication ensure you make an impact when you speak.
Grab our 10 top tips to being a SuperStar Communicator HERE
Do you want to book a call to book Susan to speak or our team to deliver workshops or coaching. Book a call here.
If you like this episode you’ll love
Episode Comments
Generate a badge
Get a badge for your website that links back to this episode
<a href="https://goodpods.com/podcasts/superstar-communicator-podcast-206633/speaking-and-engaging-with-international-clients-24472783"> <img src="https://storage.googleapis.com/goodpods-images-bucket/badges/generic-badge-1.svg" alt="listen to speaking and engaging with international clients on goodpods" style="width: 225px" /> </a>
Copy