Episode 1: How to develop your professional communication skills fast; a step-by-step guide | Episode 1

In that moment between event and response, when we recognize something as a situation that can have significant consequences in our professional future. Those are the moments where before we speak, we want to stop and have something to reference in terms of, all right, who am I? Why am I here? What do I want? Because what most people do is when we are in a difficult situation or something, that's an emotionally charged situation. It's stressful for some reason. And stressful situations aren't bad. It just signals. Okay, this is going to call for me to dig a little bit deeper. When we find ourselves in those situations, most people think at that moment, OK, what do I want here? And what's in the brain starts to come out of the mouth? That's a huge mistake. Because during those moments when we are emotionally charged, we become drugged and start to think crazy things, and we start to think we are people that we are not. We all know what that's like when we are in our personal relationships when we find ourselves in a heated debate or a heated argument, or we are in an emotionally charged situation. It could be with a sister or a boyfriend or girlfriend or a spouse or a child. We say crazy things and they fly out of our mouth. And in that moment, they seem like the exact right thing to say. This is what I'm thinking. This is what you need to hear. I've always wanted to tell you this, and I'm telling it to you now. And then we have to then go later on and say, I apologize. I don't know what I was thinking. I don't know why I said that. And it's because we were drugged. We were crazy. We think crazy thoughts and we start thinking things like when we're, let's say, dealing with a difficult person, we think someone needs to teach you a lesson. And lucky for you, today is your lucky day. I am just the person to teach you that lesson. I can be nastier than you. I can be Ruder than you. I can show you. We start to think these thoughts or we start to think, I'm going to retreat and just not deal with this at all. But what we want to do is long before these situations happen, we want to create some tools, as I mentioned, to reference so that in the sliver in time between event and response, between what happens and how we respond to it or what we say, or if I sliver in time, we want to be able to stop and think, okay, who did I say I was? Who did I affirm that I was when I was sane and sober. Because when we are emotionally charged, we are neither one of those.