Episode 592 | Nine Tactics for Amazing Customer Support

In Episode 592, Rob Walling is joined again by Cody Duval for a technical conversation about the dos and don'ts for amazing customer support.

The topics we cover

[2:00] Customer success vs customer support [5:10] Response time [8:59] Post-support surveys [10:58] When to hire first customer support person [13:02] Chat widgets [17:09] Doing customer support early on as a founder [18:01] Training customer support to ask a question [19:00] Dealing with abusive customers [21:10] Customer support tool

Links from the show

• How to Deal with Rude Customers
• Cody Duval (@codee) | Twitter

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Transcript

Rob: Welcome back. It's Startups for the Rest of Us. This is Episode 592 where we're going to dive into nine tactics for...

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