"When I was leaving my job, I had a lot of people ask me, 'are you crazy?' You know, you're leaving a good job, it's a pandemic, the restaurant industry has been really hit by this... I knew what I was getting into and I like a challenge. And when I accepted this position, I knew it would be a great opportunity to learn." (9:32)

"It dawned on me that these people haven't been working for a year... and it made me feel so happy that we're a part of bringing them back to work. And whether it's the people at the convention center, at the hotels, the AV company... I'm just happy that we're a part of the group that brings it back together. (15:01)

"If I'm looking forward to 2021, my advice, and this is to myself, my team, my friends, to everyone, is hanging in there and take advantage of any learning or networking opportunity you can. (36:49)

Shownotes
(0:51) Intro

(2:47) Introducing Teresa Foster

(4:24) What are you reading?

(9:13) RFMA and the pandemic

(21:26) RFMA moving forward

(24:44) Impact of technological advancements for RFMA

(28:21) Sneak Peek: RFMA

(36:07) Final thoughts and advice for FMs this year

Links

RFMAOnline.com

Shawn Black

Teresa Foster

CGP Maintenance & Construction

Book Recommendations

The Rainwater Secret

A More Beautiful Question

Extreme Ownership

Quotes

Previous Episode

What Do FMs Want in 2021? We Have the Answers!

Shownotes

(0:42) Intro

(3:01) Guest introductions: Randy Olson and Eileen McMorrow

(3:40) What are you reading?

(7:22) Background on guests

(9:48) Explaining 2021 Outlook Training Survey

(26:39) Leadership, strategic planning, and emergency planning

(34:39) Stats on FM training

(37:27) Why invest in your team

(40:25) Skills gap since remote work

(44:23) Top priorities for employers and staff

(47:25) How to find survey results/ Top takeaways

Quick advice for future leaders

Next Episode

Making Employee Experience Count with CEO, Jim Robinson (Rebroadcast)

Making Employee Experience Count with CEO, Jim Robinson

CGP Podcast Show Notes

[00:02:48] What does employee experience mean to you?

[00:07:58] How do you improve employee experience?

[00:10:42] What role does technology play in the employee experience?

[00:12:45] How do you keep an open dialogue with your team?

[00:15:34] How do you make every moment count?

[00:19:27] How do you empower your leaders?

[00:21:57] What advice would you give other leaders in the facilities management world?

Quotes:

“As the owner and the leader of the company, sending random emails, texts, and phone calls on a weekly basis is something that's really important to me because I know everybody has a choice.” [00:04:38]

“We don’t manage people, we manage systems and the people manage those systems.” [00:08:13]

“Success to me means that somebody is carrying on what I've taught them.” [00:21:06]

“Making the team number one is the greatest thing you can do. It's a responsibility and a moral obligation.” [00:23:07]