How ISO Standards are Impacting the Global FM Industry

Shownotes:

(2:53) Introducing Randy Olson & Stan Mitchell

(4:26) Stan Mitchell & His Journey To ISO Standard Development

(6:40) ProFMI and ISO

(8:50) What Are We Reading?

(15:22) How Does Someone Get Involved in Developing ISO Standards for RM?

(16:53) A Joke Gone Wrong Turns Stan Toward ISO Development

(20:38) FM is About People and so is ISO

(23:15) ISO Standards & Certification Processes

(24:34) Explaining ISO 41,000

(28:32) The Process of Standard Development

(34:33) What Do We Do With These Standards?

(40:53) Impact of ISO 41,000

(42:41) Demand for ISO Standards

(44:31) Wrap Up

Links:

Shawn Black

Randy Olson

Stan Mitchell

FM Link

ProFMI

Books:

The One Minute Manager

The Hero Code

Quotes:

"Don't pontificate. Go make decisions. There will be a good one, there'll be a bad one, but whatever it is, you'll learn from it and you'll make a better one the next time."

(10:11) - Stan Mitchell

"A lot of people think FM's are about building services and assets and that kind of stuff, but it's not. It ultimately is all about people."

(19:09) - Stan Mitchell

"If you have a common language across the world, across all those countries and organizations, that provides facility management services to their people... then we have, we've got a common way to move forward."

(21:21) - Randy Olson

"If it's all about people, can we create a standard about how FM affects people and how people affect our ability to deliver FM."

(25:48) - Stan Mitchell