"Don't pontificate. Go make decisions. There will be a good one, there'll be a bad one, but whatever it is, you'll learn from it and you'll make a better one the next time."

(10:11) - Stan Mitchell

"A lot of people think FM's are about building services and assets and that kind of stuff, but it's not. It ultimately is all about people."

(19:09) - Stan Mitchell

"If you have a common language across the world, across all those countries and organizations, that provides facility management services to their people... then we have, we've got a common way to move forward."

(21:21) - Randy Olson

"If it's all about people, can we create a standard about how FM affects people and how people affect our ability to deliver FM."

(25:48) - Stan Mitchell

Shownotes:

(2:53) Introducing Randy Olson & Stan Mitchell

(4:26) Stan Mitchell & His Journey To ISO Standard Development

(6:40) ProFMI and ISO

(8:50) What Are We Reading?

(15:22) How Does Someone Get Involved in Developing ISO Standards for RM?

(16:53) A Joke Gone Wrong Turns Stan Toward ISO Development

(20:38) FM is About People and so is ISO

(23:15) ISO Standards & Certification Processes

(24:34) Explaining ISO 41,000

(28:32) The Process of Standard Development

(34:33) What Do We Do With These Standards?

(40:53) Impact of ISO 41,000

(42:41) Demand for ISO Standards

(44:31) Wrap Up

Links:

Books:

The One Minute Manager

The Hero Code

Quotes:

"Don't pontificate. Go make decisions. There will be a good one, there'll be a bad one, but whatever it is, you'll learn from it and you'll make a better one the next time."

(10:11) - Stan Mitchell

"A lot of people think FM's are about building services and assets and that kind of stuff, but it's not. It ultimately is all about people."

(19:09) - Stan Mitchell

(21:21) - Randy Olson

"If it's all about people, can we create a standard about how FM affects people and how people affect our ability to deliver FM."

(25:48) - Stan Mitchell

Previous Episode

Setting Up a Sustainability Initiative in FM w/ Josh Witte @ Dollartree

Shownotes:

(2:56) Introducing Josh Witte

(4:41) What Are You Reading?

(6:44) What Lead Up To This Initiative?

(11:14) Updating Multiple Assets

(14:02) Sustainability Across Regions

(15:42) Electric Vehicles

(18:49) Preventative Maintenance & The Sustainability Initiative

(22:05) National Vs. Regional Companies

(24:15) Recycling Programs

(32:02) Wrap Up

Links:

Shawn Black

Josh Witte

Books:

The British Are Coming

Leviathan Wakes

Quotes:

"We are committed to reducing our carbon footprint by 25% across our scope on scope to emissions. We've committed to new in-store energy standards and or efficiency standards and also committed to sustainable sourcing and working with our vendor partners across all of our, all of our different markets to make sure that the companies we're working with have a sustainability plan in place are working towards carbon reduction."

(8:17) - Josh Witte

"Build a team to build momentum... have everyone on the same bus driving the same direction."

(10:38) - Shawn Black

"That way you have the ability to push even more aggressive. Those are the big, scary goals as we like to call them in the industry." (10:30) - Josh Witte

"... You know, guys up in the C-suite by saying, 'Hey we got rid of all of our fluorescents, now we're all LE, check, we're done!' You've to look at wholesale recycling and PM programs for those LEDs because they don't last forever. And the technology is continually evolving."

(13:38) - Josh Witte

Next Episode

The Future of ConnexFM

Shownotes:

(2:33) Introducing Bill Yanek

(10:05) Adapting To 2021 with ConnexFM Conference

(15:42) What to look forward to for 2022?

(17:15) Highlights of ConnexFM

(26:04) New Member Initiatives

(28:15) Experience of Switching to Virtual

(36:54) Wrap Up

Links:

Shawn Black

Bill Yanek

ConnexFM

Book Recommendations:

ConnexFM Benchmarking Study

Think Again

The Extended Mind

Quotes:

"We're here to help and connect FM... to get our facility managers connected to exhibitors and suppliers."

(12:34) - Bill Yanek

"FM is really about people. You know, it's not about the facilities as much as it's the people that work in them, the people that run them. People who are doing the day-to-day."

(13:00) - Bill Yanek

"We put out our magazine, we put out our videos, we put out our virtual events, but nothing replaces talking to people like you face-to-face, even though we really didn't get face-to-face or connect."

(17:51) - Bill Yanek

"Not everyone is the same type of multi-site facility, manager or supplier. We have different ecosystems and communities within our membership."

(26:42) - Bill Yanek

"We're definitely going to have some virtual events, probably some hybrid, but the bread and butter of our organization will always be facilitating those face-to-face connections."

(30:07) - Bill Yanek