How to Transform Your Business with Disney-Style Customer Experience Strategies with John Formica
12/11/24 • 37 min
Welcome to the Service Business Mastery Podcast!
Visit our website for more episodes and insights! www.servicebusinessmastery.com
In this episode, hosts Tersh Blissett and Josh Crouch are live from Service World Expo 2024, joined by John Formica, a former Disney leader and expert in customer experience transformation. 🎢✨ Drawing from over 30 years in the service and hospitality industry, including a decade at Disney Resorts, John shares how businesses can create magical moments for customers, build loyalty, and foster a thriving team culture. From leveraging Disney’s “plus one” philosophy to hiring for cultural fit, this conversation offers actionable insights to help service professionals stand out in a competitive market. 🌟💼
In this episode, here's what you can expect to learn:
- How to design customer experiences that build loyalty and stand out from competitors.
- The difference between customer service and creating memorable customer experiences.
- Actionable tips from Disney’s “plus one” strategy to enhance service delivery.
- How leadership influences culture and drives team performance.
- Best practices for hiring employees who align with your company values.
If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)
Links & References:
LinkedIn:
Website:
This episode is kindly sponsored by:
- Sera
- UpFrog
- CallRail
- CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
- MarketStorm
- Rilla
- Lace.ai
- Autobot.ai
- Avoca.ai
Connect with us!
- Tersh Blissett
- Josh Crouch
- Join the Service Business Mastery Facebook group for more updates!
- Visit our website: www.servicebusinessmastery.com
Affiliate links:
Welcome to the Service Business Mastery Podcast!
Visit our website for more episodes and insights! www.servicebusinessmastery.com
In this episode, hosts Tersh Blissett and Josh Crouch are live from Service World Expo 2024, joined by John Formica, a former Disney leader and expert in customer experience transformation. 🎢✨ Drawing from over 30 years in the service and hospitality industry, including a decade at Disney Resorts, John shares how businesses can create magical moments for customers, build loyalty, and foster a thriving team culture. From leveraging Disney’s “plus one” philosophy to hiring for cultural fit, this conversation offers actionable insights to help service professionals stand out in a competitive market. 🌟💼
In this episode, here's what you can expect to learn:
- How to design customer experiences that build loyalty and stand out from competitors.
- The difference between customer service and creating memorable customer experiences.
- Actionable tips from Disney’s “plus one” strategy to enhance service delivery.
- How leadership influences culture and drives team performance.
- Best practices for hiring employees who align with your company values.
If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)
Links & References:
LinkedIn:
Website:
This episode is kindly sponsored by:
- Sera
- UpFrog
- CallRail
- CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
- MarketStorm
- Rilla
- Lace.ai
- Autobot.ai
- Avoca.ai
Connect with us!
- Tersh Blissett
- Josh Crouch
- Join the Service Business Mastery Facebook group for more updates!
- Visit our website: www.servicebusinessmastery.com
Affiliate links:
Previous Episode
How AI Can Keep Your Business Competitive and Meet Customer Demands with Rocky Ozaki
Welcome to the Service Business Mastery Podcast!
Visit our website for more episodes and insights! www.servicebusinessmastery.com
In this episode, hosts Tersh Blissett and Joshua Crouch are joined by Rocky Ozaki, founder of Now of Work, live from the Nexstar Super Meeting, to discuss how AI is reshaping the future of work, especially for service-based businesses. 🤖📈
Rocky Ozaki, a digital transformation expert, shares practical insights on adopting AI to streamline operations, improve decision-making, and enhance customer interactions. Speaking at the Nexstar event, he highlights strategies to balance automation with human touch while staying ahead of emerging tech trends like IoT, 5G, and blockchain. 🚀✨
In this episode, here's what you can expect to learn:
- Why adopting AI is crucial for staying competitive in service industries.
- Steps to introduce AI gradually without overwhelming teams.
- Balancing automation with a human touch for customer trust.
- Using AI-driven tools to improve efficiency and customer service.
- Future AI trends, from smarter decision tools to advanced automation.
If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)
Links & References: LinkedIn:
Website:
This episode is kindly sponsored by:
- Sera
- UpFrog
- CallRail
- CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
- MarketStorm
- Rilla
- Lace.ai
- Autobot.ai
- Avoca.ai
Connect with us!
- Tersh Blissett
- Josh Crouch
- Join the Service Business Mastery Facebook group for more updates!
- Visit our website: www.servicebusinessmastery.com
Affiliate links:
Next Episode
Why AI Will Be the Biggest Technological Revolution of Our Lifetime with Boris Valkov
Welcome to the Service Business Mastery Podcast!
Visit our website for more episodes and insights! www.servicebusinessmastery.comIn this episode, hosts Tersh Blissett and Joshua Crouch sit down with Boris Valkov, Co-Founder & CEO of Lace, live from the Service World Expo 2024 in Orlando, to explore how AI is revolutionizing service-based businesses. 🤖📊
Boris, an expert in AI and former member of Meta’s PyTorch team, shares actionable insights on leveraging AI to optimize call center performance, boost booking rates, and increase revenue without extra marketing spend. He also discusses the future of AI-driven tools, balancing innovation with simplicity, and redefining operations in the service industry. 🚀✨
In this episode, here's what you can expect to learn:
- Why AI is set to revolutionize service businesses and transform call centers.
- Practical ways to leverage AI for real-time call data analysis and team coaching.
- Steps to improve booking rates and revenue without additional marketing spend.
- The importance of fast product iterations and simplified AI implementations.
- Future trends in AI-driven tools reshaping traditional business operations.
If you enjoy the episode, please don’t hesitate to leave us a review (5 stars preferably 😉)
Links & References:
LinkedIn:
Website:
Book a demo at Lace.AI to see how their AI solutions compare to what you’re using today: https://www.lace.ai/demo
This episode is kindly sponsored by:
- Sera
- UpFrog
- CallRail
- CompanyCam Visit CompanyCam and use code SBM for a free 2-week trial, 1:1 training and account setup, and 50% off your first two months!
- MarketStorm
- Rilla
- Lace.ai
- Autobot.ai
- Avoca.ai
Connect with us!
- Tersh Blissett
- Josh Crouch
- Join the Service Business Mastery Facebook group for more updates!
- Visit our website: www.servicebusinessmastery.com
Affiliate links:
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