Shannon McCallum | KPIs for Your Hotel Mentorship Program
04/24/25 • 38 min
What if the reason why your hotel doesn’t retain employees is because you do not have a mentorship program.
Shannon McCallum started as a high school student working at her neighboring Luxury Hotel. Today she is the VP of Hotel Operations at Resorts World Las Vegas.
The most expensive development in the strip, offering:
🏨 3 luxury hotels,
🎰 10,900 m2 casino floor,
🍽 over 50 restaurants
🙏 Employing more than 5,000 people
She shared the recipe for leading what is considered one of the most successful mentorship programs in the world.
And you can learn it all by investing 40 minutes of your time.
It includes:
- Humanity
- Leadership
- Communication
- Love for hospitality
Are you ready to take your hotel to a new level?
On this episode you will learn:
- What to consider when creating a mentorship program
- The effect of mentorship programs on the company’s leadership
- The Role of Communication and Collaboration for Success
- What the Future holds for hospitality businesses
If you enjoyed this podcast, please consider subscribing to our channel and sharing it with your colleagues.
Enjoy the chat and learn something new with Schulering today.
Find more information about Schulering on our website.
Follow us on other social networks:
Linkedin
Youtube
Instagram
Schulering: Evolving Hospitality through Learning.
What if the reason why your hotel doesn’t retain employees is because you do not have a mentorship program.
Shannon McCallum started as a high school student working at her neighboring Luxury Hotel. Today she is the VP of Hotel Operations at Resorts World Las Vegas.
The most expensive development in the strip, offering:
🏨 3 luxury hotels,
🎰 10,900 m2 casino floor,
🍽 over 50 restaurants
🙏 Employing more than 5,000 people
She shared the recipe for leading what is considered one of the most successful mentorship programs in the world.
And you can learn it all by investing 40 minutes of your time.
It includes:
- Humanity
- Leadership
- Communication
- Love for hospitality
Are you ready to take your hotel to a new level?
On this episode you will learn:
- What to consider when creating a mentorship program
- The effect of mentorship programs on the company’s leadership
- The Role of Communication and Collaboration for Success
- What the Future holds for hospitality businesses
If you enjoyed this podcast, please consider subscribing to our channel and sharing it with your colleagues.
Enjoy the chat and learn something new with Schulering today.
Find more information about Schulering on our website.
Follow us on other social networks:
Linkedin
Youtube
Instagram
Schulering: Evolving Hospitality through Learning.
Previous Episode
Saar Shai | Engaging Kids: A New Frontier for Hotels
In this conversation, Mauricio Schuler and Saar Shai discuss the evolving role of families, particularly kids and teens, in travel decisions and hotel experiences. They explore the challenges hotels face in catering to younger guests, the operational hurdles involved, and practical steps hoteliers can take to enhance family experiences. The discussion also highlights future trends in family travel and the importance of engaging kids in loyalty programs, ultimately emphasizing the need for hotels to adapt and innovate to meet the changing expectations of families.
Takeaways:
- Hotels often overlook the needs of kids and teens.
- Delighting children can lead to increased guest satisfaction for parents.
- Simple welcome gifts can significantly enhance the guest experience.
- Hoteliers should focus on quick wins to improve family offerings.
- Understanding the family segment can unlock new opportunities for hotels.
- Personalization is key in creating memorable experiences for families.
Connect with Saar:
https://www.wanderland.london/
Find more information about Schulering on our website.
Follow us on other social networks:
Linkedin
Youtube
Instagram
Schulering: Evolving Hospitality through Learning.
Next Episode
Jody Jacobson | Data Migration Hurdles in the Hotel Industry
In this episode, Mauricio Schuer and Jody Jacobson discuss the critical importance of data in the hospitality industry, particularly for independent hoteliers. They explore the challenges of data migration, the common mistakes made during system upgrades, and the significance of clean and structured data for effective decision-making. Jody shares her insights from years of consulting, emphasizing the need for proper training, documentation, and the integration of technology to enhance operational efficiency. The conversation also touches on the future of AI in hospitality and how it can streamline processes and improve guest experiences.
Takeaways:
- Data is essential for the efficiency of tech stacks in hospitality.
- Independent hoteliers face unique technological challenges due to limited resources.
- Proper data migration requires careful planning and execution to avoid loss.
- Integrations between systems must be managed to ensure data quality.
- Training and documentation are crucial for effective technology use.
- Cleaning and standardizing data is vital before migration.
- AI can enhance reporting and decision-making in hospitality.
- Structured data is necessary for effective AI utilization.
- Long-term planning is essential when structuring data for future needs.
- Hotels must focus on guest experience while leveraging technology.
Find more information about Schulering on our website.
Follow us on other social networks:
Linkedin
Youtube
Instagram
Schulering: Evolving Hospitality through Learning.
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