196 Pinks and Blues Questions From The Nation! Good Communication
05/28/21 • 28 min
Hey Scaling Up Nation! It’s your weekly host, Trace Blackmore. In today’s episode, I answer your questions about communication, healthy habits, being a good listener, and share a story that I hope causes you to reflect on why we work and who we work for
I love that so many of our listeners submit show ideas for us, and after looking through dozens of show idea suggestions, I noticed one overarching theme emerge: communication. Good communication can help every relationship you are in from your family members to your clients. Good communication is never “accomplished” like clicking a check box, it is maintained and never ends.
One of the things I’m going to dive into today is a book that changed not only my communication style but also how I systematize my life for the better, The 7 Habits of Highly Effective People by Stephen Covey. As a reference, here are those 7 habits:
-
- Be proactive
- Begin with the end in mind
- Put first things first
- Think Win/Win
- Seek first to understand, then to be understood
- Synergize
- Sharpen the saw
After listening to today’s episode, I challenge you to get excited when you meet someone who doesn’t agree with you because you will leave the conversation better for it.
Your roadside friend, as you travel from client to client.
-Trace
Timestamps:
Scaling up our knowledge, so we don’t scale up our systems [1:25]
Upcoming events [2:05]
Better communication by “Minding The Gap” [3:55]
Why I don’t talk politics [5:09]
The 7 Habits of Highly Effective People [6:55]
The art of conversation [11:40]
James’ Challenge: “Explain to a non-technical person how a compression chiller works.” [18:20]
The story of the fisherman and the businessman [21:45]
Quotes:
“Having a solid foundation grounded in your values, ambitions, and personal creed allows you to not be threatened by other people's ways of thinking.” - Trace Blackmore
“When you get in a situation where someone does not agree with you, you should instantly say “Yippee, this is my opportunity to learn something from a different point of view than somebody else.” - Trace Blackmore
“I try not to talk about politics. Politics is frequently used as a shield, not a bridge.” - Trace Blackmore
“We need to build a bridge to fill in the communication gap.” - Trace Blackmore
“I think too many people are scared of having their minds changed.” - Trace Blackmore
“If you know something and keep it to yourself, what good is it?” - Trace Blackmore
“The best way to learn something is to learn it with the mindset that you are going to immediately teach someone else.” - Trace Blackmore
Links Mentioned:
AWT (Association of Water Technologies)
Books Mentioned:
The 7 Habits of Highly Effective People by Stephen Covey
Hey Scaling Up Nation! It’s your weekly host, Trace Blackmore. In today’s episode, I answer your questions about communication, healthy habits, being a good listener, and share a story that I hope causes you to reflect on why we work and who we work for
I love that so many of our listeners submit show ideas for us, and after looking through dozens of show idea suggestions, I noticed one overarching theme emerge: communication. Good communication can help every relationship you are in from your family members to your clients. Good communication is never “accomplished” like clicking a check box, it is maintained and never ends.
One of the things I’m going to dive into today is a book that changed not only my communication style but also how I systematize my life for the better, The 7 Habits of Highly Effective People by Stephen Covey. As a reference, here are those 7 habits:
-
- Be proactive
- Begin with the end in mind
- Put first things first
- Think Win/Win
- Seek first to understand, then to be understood
- Synergize
- Sharpen the saw
After listening to today’s episode, I challenge you to get excited when you meet someone who doesn’t agree with you because you will leave the conversation better for it.
Your roadside friend, as you travel from client to client.
-Trace
Timestamps:
Scaling up our knowledge, so we don’t scale up our systems [1:25]
Upcoming events [2:05]
Better communication by “Minding The Gap” [3:55]
Why I don’t talk politics [5:09]
The 7 Habits of Highly Effective People [6:55]
The art of conversation [11:40]
James’ Challenge: “Explain to a non-technical person how a compression chiller works.” [18:20]
The story of the fisherman and the businessman [21:45]
Quotes:
“Having a solid foundation grounded in your values, ambitions, and personal creed allows you to not be threatened by other people's ways of thinking.” - Trace Blackmore
“When you get in a situation where someone does not agree with you, you should instantly say “Yippee, this is my opportunity to learn something from a different point of view than somebody else.” - Trace Blackmore
“I try not to talk about politics. Politics is frequently used as a shield, not a bridge.” - Trace Blackmore
“We need to build a bridge to fill in the communication gap.” - Trace Blackmore
“I think too many people are scared of having their minds changed.” - Trace Blackmore
“If you know something and keep it to yourself, what good is it?” - Trace Blackmore
“The best way to learn something is to learn it with the mindset that you are going to immediately teach someone else.” - Trace Blackmore
Links Mentioned:
AWT (Association of Water Technologies)
Books Mentioned:
The 7 Habits of Highly Effective People by Stephen Covey
Previous Episode
195 The One Where We Learn That Information Is A Corporate Asset
My guest today is Dr. Michael Reinert, an Enterprise Architecture expert and the owner of Reinert Consulting which is the company I use for my Information Technology needs.
Now you may be asking yourself, “What is Enterprise Architecture and why would my company even need to hire someone to manage my information?” We are going to answer those questions and so many more on today’s episode.
As a Navy veteran who operated nuclear power plants, a Ph.D. in information sciences and technology, and an entrepreneur, Dr. Michael Reinert has a refreshingly unique perspective on information and technology. He uses the language of business rather than technical jargon to communicate with his clients and brings alignment of business needs with information and technology needs. An entrepreneur, enterprise architect, speaker, and teacher, Michael helps companies remove doubt about decision making and protecting their important information assets.
Confession: I’m a great water treater, but until I met Michael, I didn't know HOW or WHY I needed to protect my company’s digital information.
Bottom line:
Today’s episode is going to help you understand the immense value of your company’s information, and Dr. Michael Reinert will give you a strategy to protect it.
Your roadside friend, as you travel from client to client.
-Trace
Timestamps:
Our 200th episode is coming up please let us know what the show has meant to you and your show ideas [2:50]
James’ Challenge [4:00] “Use your sense of touch to determine which softener vessel is online, if the chemical is pulsing through feed tubing, etc., and report back.”
Introducing Dr. Michael Reinert [7:00]
it vs IT [15:49]
Enterprise Architecture [19:08]
How should a water treatment company manage its Information Technology? [26:05]
Cybersecurity and the Dark Web, what you need to know about risk mitigation [33:58]
What bottom-line things do the listeners need to know about Information Technology and Cybersecurity? [49:28]
Lightning Round Questions [53:30]
Quotes:
“I.T., make those two letters small, and it’s just the basic word “it”, but if you capitalize those letters you are talking about a global phenomenon that has changed the whole world.” - Dr. Michael Reinert
“IT also represents one of the most powerful forces on the planet. computer hardware and software used to manage and communicate information.” - Dr. Michael Reinert
“IT, it’s about information and it’s about technology, we need to take both parts seriously and not just talk about technology.” - Dr. Michael Reinert
“Enterprise Architecture. It’s a business strategy with information strategy and technology strategy.” - Dr. Michael Reinert
As an Enterprise Architect, I capture information in drawings to make maps and mental models of the work my clients are doing.” - Dr. Michael Reinert
“Rethink what your company’s information is, and the value it has.” - Dr. Michael Reinert
“Think of your information as an asset at your company.” - Dr. Michael Reinert
“We need to view our company’s information as an asset.” - Dr. Michael Reinert
“Cybercriminals are attacking your technology to get to your information, ultimately that’s where your value lies.” - Dr. Michael Reinert
“Cybersecurity is risk management. You need to manage it just like any other business risk.” - Dr. Michael Reinert
“In the old days we made firewalls, then better firewalls, and antivirus software, but over time we keep coming back to the same answer to solve our security issues- we need to teach people .” - Dr. Michael Reinert
“Build a company culture around security awareness.” - Dr. Michael Reinert
“The Dark Web is a dark street or the wild west of the internet, it’s a lawless part of the internet where lots of criminal activity happens.” - Dr. Michael Reinert
“If you use the same password or a slight variation, cybercriminals can easily access your information.” - Dr. Michael Reinert
“Once these cybersecurity hacks occur, it’s easy for cybercriminals to access people’s information and impersonate them online.” - Dr. Michael Reinert
Links Mentioned:
Get a FREE Cybersecurity assessment from Michael Reinert’s company
194 The One Where We Learn About Productivity Tools (with Danny Bauer)
165 The One All About Cyber Security (with Keyaan Williams)
Next Episode
197 The One Where We Learn How To Be A Badass Leader
When it comes to unorthodox leadership wisdom, look no further than my guest today, Michelle Reines.
Michelle Reines is a speaker, author of the book “From Bad To Badass Leader: 12 Leadership Lessons”, executive coach, entrepreneur, founder of MDR Coaching & Counseling, Inc, and creator of the unconventional Badass Leader Brand.
Early in Michelle’s leadership journey, she was an absolute Ass as a boss, oblivious to the impact she was having on people! Perhaps, like many of you, she didn’t understand how to lead.
Today’s episode is full of Michelle’s thrills of victories and agonies of defeat, with the goal of helping you to unlock the art of leading like a Badass!
Michelle Reines ’ 12 Leadership Lessons:
Lesson 1. Don’t Be An Ass
Lesson 2. Stop, Drop, Take a Selfie
Lesson 3. Let’s Talk About Trust, Baby
Lesson 4. Put Your People First
Lesson 5. Be An Epic Coach
Lesson 6. Build A Badass Team
Lesson 7. Create The Struggle
Lesson 8. Suck It Up, Buttercup
Lesson 9. Don’t Be A Kissass
Lesson 10. Be A Groupie For Your Team
Lesson 11. Expand Your Tribe
Lesson 12. Love Somebody Like You
Bottom line:
Because, when you think about it, doesn’t everyone want to be a Badass Leader or at least work for one?
Your roadside friend, as you travel from client to client.
-Trace
Timestamps:
Introducing my favorite Badass Leader, Michelle Reines [6:40]
Her journey of starting as a bad leader to becoming a Badass Leader [9:15]
How to recognize the “symptoms” of bad leadership before they become big problems [11:17]
What to do when you realize you are a bad leader [12:29]
When teams overcompensate for the bad leadership [14:18]
Platinum Style Coaching [16:12]
The Peter Principal [18:00]
Michelle’s cataclysmic fall from grace, AKA the day the whole team walked out [20:32]
What are human metrics that should be on your leadership scorecard [24:07]
The 12 Leadership Lessons in Michelle’s book [29:45]
Scaling Up Badass Leader Gift Page [38:08]
Lightning Round Questions [40:43]
James’ Challenge: “Research chlorine dioxide.” [47:45]
Quotes:
“Badass is not a bad word, and being a Badass Leader is actually a strength.” - Michelle Reines
“Leadership is a choice; it is not a title.” - Michelle Reines
“If your office has a revolving door on it, it’s probably your leadership.” - Michelle Reines
“If your time is being spent repetitively solving conflicts, it’s probably a leadership issue.” - Michelle Reines
“If your phone is ringing off the hook and you’re constantly dealing with customer complaints, it’s probably a leadership issue.” - Michelle Reines
“Invest in yourself.” - Michelle Reines
“In this day and age, there is no excuse for failing to develop yourself.” - Michelle Reines
“You need critical feedback to develop our teams and ourselves.” - Michelle Reines
”Great leaders focus on people development.” - Michelle Reines
“Instead of making the mistake and assuming you are better than the person in charge, it’s important to manage your ego and ambition and find a way to partner for success instead of competing with the leader.” - Michelle Reines
“Leadership is a choice, it’s not a title.” - Michelle Reines
“You have to prioritize people over performance.” - Michelle Reines
“Give sugar-free feedback.” - Michelle Reines
“Peers are partners, not competitors.” - Michelle Reines
“We cannot be the best leaders if we are not taking care of ourselves and our families.” - Michelle Reines
“There’s nothing more important than spending time with those you love.” - Michelle Reines
12 Leadership Lessons Graphic:
Connect with Michelle Reines:
Website: badassleader.com
LinkedIn: in/michelledreines
Twitter: @MichelleReines
Phone: (949) 378-4242
Email: [email protected]
MDR Coaching & Consulting, Inc website: mdr4you.com
Links Mentioned:
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