Dispatch: the air traffic control of our region’s NHS

12/22/23 • 28 min

Dispatching ambulances is like a game of chess. In episode two of the RTB podcast, Emergency Operations Centre trainer Ria Killmister-Dawson speaks to dispatch manager Andy Bell about how each member of the dispatch team at North East Ambulance Service moves resources around the region to reach those in need.

If you'd like to get in touch about anything you've heard on RTB, or if you want to suggest a topic for us to cover in a future episode, you can email us at [email protected]

If you'd like to get in touch about anything you've heard on RTB, or if you want to suggest a topic for us to cover in a future episode, you can email us at [email protected]

Previous Episode

Dealing with trauma in the ambulance service

In the first episode of our second series of RTB, Patient Transport Service operations manager Amy Rosindale speaks to Helen Morris, an experienced paramedic now working as a senior clinical advisor and one of nearly 50 Trauma Risk Management (TRiM) practitioners supporting NEAS colleagues in dealing with traumatic incidents.

In their chat, Helen explains how trauma affects us all in different ways and the crucial role TRiM can play in supporting ambulance colleagues.

CONTENT WARNING: Due to the nature of this topic, some listeners may find some of the content in this episode distressing or triggering.

If you'd like to get in touch about anything you've heard on RTB, or if you want to suggest a topic for us to cover in a future episode, you can email us at [email protected].

Next Episode

How Patient Transport Service supports the North East

In this week’s episode of the RTB (Return To Base) podcast, Emergency Operations Centre Trainer Ria Killmister-Dawson speaks to Andy Williams, South Division Patient Transport Operational Manager about the vital service our Patient Transport Service (PTS) provides to NEAS and the wider healthcare system.

This episode highlights how our service isn't just for emergency ambulances, what it is like to work within the Patient Transport Service, the different roles within PTS and the importance of this service for our patients across the North East.

If you'd like to get in touch about anything you've heard on RTB, or if you want to suggest a topic for us to cover in a future episode, you can email us at [email protected]