Behind the scenes in call taking

08/02/23 • 30 min

Jason O'Connell, clinical education officer at NEAS, talks about call taking with Emergency Operations Centre trainer Ria Killmister-Dawson. In their conversation, Ria tells Jason about the work that goes on behind the scenes to ensure callers get the right support, including training and feedback.

If you'd like to get in touch about anything you've heard on RTB, or if you want to suggest a topic for us to cover in a future episode, you can email us at [email protected].

If you'd like to get in touch about anything you've heard on RTB, or if you want to suggest a topic for us to cover in a future episode, you can email us at [email protected].

Previous Episode

The importance of speaking up

Paramedic apprentice James Atkinson talks to Jess Boon, a Freedom to Speak Up Guardian at NEAS, all about the work that she and her team does to encourage staff to feel able to give feedback about anything that affects them at work. In their conversation, Jess talks about the lessons that have been learned from the past in this area, and what she and her team are doing to help staff feel free to speak up - both now and in the future.

If you'd like to get in touch about anything you've heard on RTB, or if you want to suggest a topic for us to cover in a future episode, you can email us at [email protected].

Next Episode

Understanding traumatic cardiac arrest

Jason O'Connell, clinical education officer at NEAS, speaks to specialist paramedic Luke Morrison about traumatic cardiac arrest. In their chat, Luke explains the difference between a traumatic cardiac arrest and a regular one, what his advice would be for crews dealing with this type of situation, and how he sees the specialist paramedic role expanding in the future.

If you'd like to get in touch about anything you've heard on RTB, or if you want to suggest a topic for us to cover in a future episode, you can email us at [email protected].