Conversational AI with Joachim Schreiner | #036

12/17/24 • 35 min

Revolutionizing Customer Experiences with Conversational AI | Featuring Joachim Schreiner (CRO, Parloa)

In this episode of The Revenue Brothers, host Raul sits down with Joachim Schreiner, the Chief Revenue Officer of Parloa and a pioneer in conversational AI. Despite Toni’s absence, the show continues with a deep dive into the transformative potential of AI in customer interactions.

Joachim, who previously led Salesforce Germany for over 16 years, shares his insights on:

Why conversational AI is the next big technological shift.
How Parloa aims to redefine customer experiences by creating AI agents capable of human-like conversations.
The importance of building trust, loyalty, and personalized interactions with customers.
The ethical and technical boundaries between bots and true AI agents.
The future of AI in sales, customer success, and service industries, and its potential to enhance—not replace—human roles.

From real-time customer support to proactive engagement, Joachim explains how conversational AI is not just a trend but a game-changer. Whether you're a SaaS enthusiast, a revenue leader, or curious about the future of AI, this episode is packed with actionable insights and forward-thinking perspectives.

🎧 Tune in to discover how technology is reshaping the way businesses connect with their customers!

Revolutionizing Customer Experiences with Conversational AI | Featuring Joachim Schreiner (CRO, Parloa)

Joachim, who previously led Salesforce Germany for over 16 years, shares his insights on:

Why conversational AI is the next big technological shift.
How Parloa aims to redefine customer experiences by creating AI agents capable of human-like conversations.
The importance of building trust, loyalty, and personalized interactions with customers.
The ethical and technical boundaries between bots and true AI agents.
The future of AI in sales, customer success, and service industries, and its potential to enhance—not replace—human roles.

🎧 Tune in to discover how technology is reshaping the way businesses connect with their customers!

Previous Episode

Intern to CRO - The Toni Hohlbein Story | #035

Ever wondered how a near-firing can lead to a top executive role?

Raul and Toni take a deep dive into Toni's career journey. From his beginnings as a struggling part-timer in Copenhagen to becoming the Chief Revenue Officer at Falcon. Plus, a candid discussion of mistakes made and lessons learned along the way.

(00:00) - Introdcution
(03:13) - Toni's Origin Story
(06:32) - Life in Copenhagen vs. Germany
(10:20) - The Falcon Journey
(15:39) - From Intern to CRO
(21:32) - Lessons and Reflections

Next Episode

Why is everything so difficult this year | #037

1. The Current Climate: Why So Challenging?

Raul sets the stage with a candid reflection: "Why is everything so difficult, and what can we do about it?"
Acknowledging 2023 and 2024 as tough years for many, Toni emphasizes the importance of moving beyond the "big whine" to identify actionable solutions.

2. AI Hype: Magic Button or Misguided Expectations?

The promise and pitfalls of AI: While AI dominates VC funding and customer expectations, the hype often outpaces its practical applications.
Toni critiques the trend of superficial AI strategies, warning that adding "AI" to a pitch isn’t a long-term recipe for success.
Raul highlights the need for genuine value and strong ROI cases as the hype inevitably cools.

3. Sales Efficiency & Market Dynamics

Pipeline struggles persist across industries, even as buyer behavior begins to stabilize.
Toni observes a shift in buyer expectations: customers increasingly seek “magic” solutions and demand more from software providers.
Raul sees a silver lining: rising expectations push companies to deliver better products, more personalized solutions, and stronger customer outcomes.

4. Decision-Making in Organizations: CEOs and CFOs Take the Lead

Toni notes a tightening of decision-making power, with CEOs and CFOs often being the sole gatekeepers for major purchases.
This shift makes it more critical than ever to craft messaging that resonates with top executives while addressing the needs of operational teams.