265: The Challenges Of Unified Commerce
11/20/23 • 33 min
Unified commerce plays a crucial role in retail, helping customers shop seamlessly and enabling the business and operations to flow accordingly. In this episode, Oliver Banks hosts Bala Parameshwaran from Bain & Company and Nikki Baird from Aptos as they tackle the complexities of unified commerce. From integrating digital and physical shopping experiences, addressing challenges from legacy systems to customer experience design. The discussion reveals insights from the brand new unified commerce report from Bain and Aptos, highlighting the industry's readiness for this transition. Tune in for expert perspectives on orchestrating technology and customer experience in retail, and learn how to access valuable resources for your unified commerce journey.
Listen into this episode and discover:
- Key learnings from the latest unified commerce research by Bain and Aptos.
- Which area of unified commerce causes the greatest headaches for retail.
- How customer expectations are evolving as unified commerce becomes more commonplace.
Find the full show notes at www.obandco.uk/265.
Unified commerce plays a crucial role in retail, helping customers shop seamlessly and enabling the business and operations to flow accordingly. In this episode, Oliver Banks hosts Bala Parameshwaran from Bain & Company and Nikki Baird from Aptos as they tackle the complexities of unified commerce. From integrating digital and physical shopping experiences, addressing challenges from legacy systems to customer experience design. The discussion reveals insights from the brand new unified commerce report from Bain and Aptos, highlighting the industry's readiness for this transition. Tune in for expert perspectives on orchestrating technology and customer experience in retail, and learn how to access valuable resources for your unified commerce journey.
Listen into this episode and discover:
- Key learnings from the latest unified commerce research by Bain and Aptos.
- Which area of unified commerce causes the greatest headaches for retail.
- How customer expectations are evolving as unified commerce becomes more commonplace.
Find the full show notes at www.obandco.uk/265.
Previous Episode
264: Golden Nuggets From The Fifth Year Of The Podcast (part 2)
In part 2 of our annual round up, continue to delve into the crucial aspects of transformation and change management in the dynamic world of retail. As we celebrate the fifth anniversary of the podcast, host Oliver Banks brings together more standout moments and insightful golden nuggets from recent episodes. This compilation highlights key discussions on the foundations of transformation, the challenges of change, the opportunities of cost savings and agility along with the importance of Lean Six Sigma. It also touches on the approach for innovating business models and maximising the likelihood of success in your initiatives. Tune in to absorb these condensed insights, which encapsulate the shifts and strategies shaping modern retail.
Listen to this episode and hear:
- Why the concept of turning the tanker is no longer relevant.
- How you can switch a classic cost-cutting tool to a valuable tool for shaping the retail business.
- And how you can ensure you're maximising your chances of success.
For more detailed insights, visit the show notes at www.obandco.uk/264.
Next Episode
265: The Challenges Of Unified Commerce
Unified commerce plays a crucial role in retail, helping customers shop seamlessly and enabling the business and operations to flow accordingly. In this episode, Oliver Banks hosts Bala Parameshwaran from Bain & Company and Nikki Baird from Aptos as they tackle the complexities of unified commerce. From integrating digital and physical shopping experiences, addressing challenges from legacy systems to customer experience design. The discussion reveals insights from the brand new unified commerce report from Bain and Aptos, highlighting the industry's readiness for this transition. Tune in for expert perspectives on orchestrating technology and customer experience in retail, and learn how to access valuable resources for your unified commerce journey.
Listen into this episode and discover:
- Key learnings from the latest unified commerce research by Bain and Aptos.
- Which area of unified commerce causes the greatest headaches for retail.
- How customer expectations are evolving as unified commerce becomes more commonplace.
Find the full show notes at www.obandco.uk/265.
If you like this episode you’ll love
Episode Comments
Featured in these lists
Generate a badge
Get a badge for your website that links back to this episode
<a href="https://goodpods.com/podcasts/retail-transformation-show-with-oliver-banks-199613/265-the-challenges-of-unified-commerce-37320171"> <img src="https://storage.googleapis.com/goodpods-images-bucket/badges/generic-badge-1.svg" alt="listen to 265: the challenges of unified commerce on goodpods" style="width: 225px" /> </a>
Copy