Building Teams to Lead Retail Transformation: A Conversation with Theo Killion

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Join us for an inspiring journey with Theo Killion, a remarkable leader who transformed his life from a coal mining town in West Virginia to the pinnacle of retail success as a public company CEO. Theo’s story is a testament to resilience and adaptability, shaped by the profound influence of his grandparents and his early challenges at a prestigious New York private school. You'll uncover his rise through the ranks at Macy's, from a trainee to head of human resources, and his bold leap into new opportunities that defined his career. Immerse yourself in Theo’s world of retail wisdom, grounded in humility and the courage to embrace change.
Explore retail excellence and discover the foundational pillars that drive success: the customer experience, employee empowerment, and innovative product development. We reflect on Theo's shift from public school teaching to the retail industry, sharing transformative strategies that prioritize customer satisfaction and inclusivity. Delve into the integration of technology and AI in retail, reshaping supply chains and enhancing data recovery. Our discussion highlights inspiring leaders who've championed customer-centric approaches, showcasing how empathy and collaboration build high-performing teams.
Find inspiration through personal anecdotes and memorable experiences that illustrate quick decision-making and resilience. We celebrate transformative figures like Abraham Lincoln, Sam Walton, and others, drawing parallels between their humble beginnings and today’s retail success stories. Tune in to learn how these narratives shape the evolving landscape of retail, honoring modern-day leaders whose innovative visions have led to remarkable achievements.
Theo Killion's Biography
Theo Killion's career spans nearly five decades in the retail industry having served as a director for both public and private company boards of directors and in a variety of executive leadership roles for some of the most iconic retail brands in North America. Mr. Killion currently serves on the board of directors of Torrid Holdings Inc., a direct-to-consumer apparel and intimates brand, as well as Claire’s Stores, a jewelry and accessories retailer. He also previously served on the boards of directors of Tailored Brands, Inc., Libbey, Inc., Express, Inc. and The Zale Corporation. During his time as a retail executive, Mr. Killion served as Chief Executive Officer for The Zale Corporation and in a variety of other leadership positions for Tommy Hilfiger, Limited Brands, The Home Shopping Network and Macy’s.

Mr. Killion currently serves as a managing partner of the Sierra Institute, a Dallas based human resources consortium. In addition to his retail industry and corporate governance experience, Mr. Killion has deep expertise in all matters relating to human capital, including CEO succession planning, talent identification and leadership development, organizational design and effectiveness, building high-performance teams, and executive compensation and benefits. Mr. Killion is a member of the National Association of Corporate Directors. He is a Vice-Chairman of the non-profit A Better Chance program and a member of the Advisory Board of his alma mater, Tufts University.