Retail Prophet

The global decline of religion and eroding faith in government is creating a societal vacuum where trust in conventional institutions once existed. It's a vacuum that some brands are daring to fill. But can brands succeed in instigating lasting social and environmental good and, if so, at what cost?

In this, the premiere episode of 2020, Doug explores the human need for community, purpose and belonging and how astute consumer brands are turning corporate activism into an competitive advantage.

In this episode Doug argues that the most important metric in retail is something that most retailers aren't even measuring.

Each year the retail industry invests billions of dollars in customer loyalty programs but do they actually make customers more loyal? In this episode Doug explores the surprising truth about our loyalty to retailers and why a new breed of program is turning the industry on its head.

In a world where radical business innovation is now a matter of survival, many companies are held back by the very thing they care most about. In this episode, Doug shares one simple way of instigating breakthrough creativity in any business.

While the retail industry grapples to play checkers, Amazon has become a Grandmaster of chess, quietly drawing retailers into the ultimate technological checkmate.