Listen Up … (to your employees) - LeBaron Meyers, NotMe Solutions

07/23/22 • 66 min

Restaurants Reinvented: Putting Growth Back on the Menu

Do your employees feel safe speaking up?
It’s time to stop avoiding the topic of workplace harassment and misconduct in restaurants. Abusive environments will not prosper or attract employees. If you really want to improve your culture and employee retention you need to do two critical things:

Listen to your employees
Encourage them to speak up when harassment occurs

LeBaron Meyers, President of NotMe Solutions, is on a mission to improve work cultures and environments for employees. Their anonymous reporting app makes employees feel supported and heard.

Show Highlights:

Businesses who put employees first will thrive
Most workplace harassment issues take 90 days to escalate
Reporting & addressing issues early de-escalates the problem
Many people wait too long to speak up or address an issue
Employee reports give management an opportunity to step-up
Acknowledge and respect employees who speak up
Happy employees create happy customers
NotMe is a platform that provides employees with a safe place to report and interact with management anonymously

Connect with LeBaron on LinkedIn here
Learn more about NotMeSolutions
Related Episodes:

Check out Qu's Annual State of Digital for Enterprise QSR & Fast Casual Brands

Listen to your employees
Encourage them to speak up when harassment occurs

LeBaron Meyers, President of NotMe Solutions, is on a mission to improve work cultures and environments for employees. Their anonymous reporting app makes employees feel supported and heard.

Show Highlights:

Businesses who put employees first will thrive
Most workplace harassment issues take 90 days to escalate
Reporting & addressing issues early de-escalates the problem
Many people wait too long to speak up or address an issue
Employee reports give management an opportunity to step-up
Acknowledge and respect employees who speak up
Happy employees create happy customers
NotMe is a platform that provides employees with a safe place to report and interact with management anonymously

Connect with LeBaron on LinkedIn here
Learn more about NotMeSolutions
Related Episodes:

Check out Qu's Annual State of Digital for Enterprise QSR & Fast Casual Brands

Previous Episode

The New Way to Do Employee Training - Rachael Nemeth, Opus

Employee Training has been a big "miss" in the restaurant industry because the tools and techniques for training desk-less workers are dated or have not even existed .
The way we train restaurant employees needs a whole new perspective, approach, and strategy.

Enter Rachael Nemeth, CEO and Co-Founder of Opus. An expert trainer and life-long hospitality worker, Rachel knows what it takes to succeed in developing embraceable training that people actually learn from.
If you're serious about improving employee retention and attracting new employees, training must move to the top of your list!
Highlights from Rachael:

Employee training is now an operations game, no longer an HR function
Training must be delivered in small pieces or "micro segments" to increase the uptake (the global attention span is shrinking)
Access to training has been the biggest problem - access to technology and apps that people want to use
Training can't be done well in a classroom!
Don't expect 100% on quizzes - it's okay to only view half the training.
The differences in Planned versus Responsive training
Technology that helps you build a new lesson in 9.8 minutes

Resources:

Connect with Rachael & Opus

Check out Qu's Annual State of Digital for Enterprise QSR & Fast Casual Brands

Next Episode

Reinventing BBQ & Busting Vegan Myths – Kerry Fitzmaurice, Founder of Pure Grit BBQ

If you want to hear what it’s like to open a restaurant in 2022 - listen to Kerry Fitzmaurice, Founder of Pure Grit BBQ. She found her Chef on Instagram during the pandemic, started with selling sauces, then did pop-ups, and recently opened her first location in NYC in May.

Not only is she reinventing what BBQ looks and taste like, but she’s on a mission to make it accessible and delicious for anyone - carnivores, omnivores and plant-eaters!

She shares her early journey with us, all the ups and downs, and the happy guest and team moments that make it all worthwhile.

Show Highlights

Feeling excluded from eating BBQ at SXSW led her to start Pure Grit
Pure Grit isn’t only for vegans, it’s for anyone that wants a delicious meal
Discovering her #1 selling item by accident (burning it!)
The importance of being in the restaurant every day to see what’s happening
How the NYC Restaurant community has embraced and supported her
The growing vegan fast-casual concepts - like Hart House
How you can help!

Connect with Kerry on LinkedIn here
Learn more about Pure Grit BBQ

Check out Qu's Annual State of Digital for Enterprise QSR & Fast Casual Brands

Restaurants Reinvented: Putting Growth Back on the Menu - Listen Up … (to your employees) - LeBaron Meyers, NotMe Solutions

Transcript

[00:00:00] LeBaron Meyers: If you are, you know, experiencing something at your workplace that you don't think is cool, and you’re bad-mouthing your workplace or your manager, or your company to your friends, to social media, to anybody else, and you haven't yet gone to your manager, or to your company, and given them the chance to like, course correct, and make that shift, you're actually part of the problem.

[00:00:22] Jen Kern: Hello, and welcome ba