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Restaurant Unstoppable with Eric Cacciatore - 815: Chris Viaud Owner and Executive Chef of Greenleaf and Culture
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815: Chris Viaud Owner and Executive Chef of Greenleaf and Culture

07/26/21 • 107 min

Restaurant Unstoppable with Eric Cacciatore

Chef Chris Viaud is owner and executive chef of Greenleaf Millford and sister restaurant, Culture, both residing in Milford, NH. Originally from Randolph, MA, Chris and his parents, who had immigrated from Haiti, moved to Londonderry, N.H. where, post-high school graduation, he attended Johnson & Wales University, receiving his bachelor's degree in Culinary Arts & Food Service Management.​Post culinary school, Chris came back to Boston where he spent three years at Deuxave, a true culinary landmark for modern French cuisine in the city, where he gained experience working alongside chef and owner Chris Coombs, Adrienne Mosie, and acclaimed chef Stefanie Bui. Since his time at Deuxave, he has been an essential part of four restaurant openings in the Massachusetts and New Hampshire. In the spring of 2019, Chris opened Greenleaf in what was the Souhegan National Bank building in Milford, NH. Chris' approach to food is rustic yet refined by classic techniques and his menus are driven by locally grown seasonal products. His strength and motivation build from the support of his family, friends, and staff and he continues to push himself every day.

Check out episode 742 with Keith Sarasin as mentioned in today's episode.

Check out VOLT ink. Recipes, Stories, Brothers by Bryan and Michael Voltaggio as recommended by Chris in today's episode.

Show notes... Calls to ACTION!!! Favorite success quote or mantra:
  • "Live life, eat , work, and play like there's no tomorrow."

In today's episode with Chris Viaud we will discuss:

  • Race perceptions in modern America
  • Mentors at Johnson & Whales
  • Culinary school advice
  • The importance of culture and how to efficiently implement it
  • Popups
  • Becoming a master of time management
  • Learning from the corporate food world
  • Lessons learned from opening a restaurant for the first time
  • What a trip to Europe taught Chris about food relations
  • A chaotic, highly anticipated opening
  • Budgeting an opening
  • Partnerships with friends
  • Breaking up a partnership
  • The importance of lawyers in business creation
  • Leaning on tech when you need it
Today's sponsor:

Ovation: Recently voted the #1 guest feedback platform in a nationwide RestaurantOwner.com survey, Ovation uses a SMS-based survey as a “digital table touch” that has redefined guest feedback. Through frictionless integrations with online ordering platforms and other tools, Ovation allows you to easily collect guest feedback, resolve concerns in real-time, get more 5-star reviews, and uncover insights to improve brand-wide. As a listener of Restaurant Unstoppable, you’ll receive 2,000 FREE text messages - contact our team!

Restaurant365 is a cloud-based, all-in-one, restaurant-specific accounting and back-office platform that seamlessly integrates with POS systems, payroll providers, food and beverage vendors. It generates accurate real-time reporting and analysis in user-friendly dashboards, facilitating immediate, data-driven decision making. Restaurant365 eliminates manual, error-prone processes and is designed to help restaurant businesses grow with functionality that helps optimize labor costs, reduce food costs and increase revenue.

Ecolab: Streamline your clean with Ecolab’s new EPA-registered 2-in-1 solution, Sink & Surface Cleaner Sanitizer. It...

plus icon
bookmark

Chef Chris Viaud is owner and executive chef of Greenleaf Millford and sister restaurant, Culture, both residing in Milford, NH. Originally from Randolph, MA, Chris and his parents, who had immigrated from Haiti, moved to Londonderry, N.H. where, post-high school graduation, he attended Johnson & Wales University, receiving his bachelor's degree in Culinary Arts & Food Service Management.​Post culinary school, Chris came back to Boston where he spent three years at Deuxave, a true culinary landmark for modern French cuisine in the city, where he gained experience working alongside chef and owner Chris Coombs, Adrienne Mosie, and acclaimed chef Stefanie Bui. Since his time at Deuxave, he has been an essential part of four restaurant openings in the Massachusetts and New Hampshire. In the spring of 2019, Chris opened Greenleaf in what was the Souhegan National Bank building in Milford, NH. Chris' approach to food is rustic yet refined by classic techniques and his menus are driven by locally grown seasonal products. His strength and motivation build from the support of his family, friends, and staff and he continues to push himself every day.

Check out episode 742 with Keith Sarasin as mentioned in today's episode.

Check out VOLT ink. Recipes, Stories, Brothers by Bryan and Michael Voltaggio as recommended by Chris in today's episode.

Show notes... Calls to ACTION!!! Favorite success quote or mantra:
  • "Live life, eat , work, and play like there's no tomorrow."

In today's episode with Chris Viaud we will discuss:

  • Race perceptions in modern America
  • Mentors at Johnson & Whales
  • Culinary school advice
  • The importance of culture and how to efficiently implement it
  • Popups
  • Becoming a master of time management
  • Learning from the corporate food world
  • Lessons learned from opening a restaurant for the first time
  • What a trip to Europe taught Chris about food relations
  • A chaotic, highly anticipated opening
  • Budgeting an opening
  • Partnerships with friends
  • Breaking up a partnership
  • The importance of lawyers in business creation
  • Leaning on tech when you need it
Today's sponsor:

Ovation: Recently voted the #1 guest feedback platform in a nationwide RestaurantOwner.com survey, Ovation uses a SMS-based survey as a “digital table touch” that has redefined guest feedback. Through frictionless integrations with online ordering platforms and other tools, Ovation allows you to easily collect guest feedback, resolve concerns in real-time, get more 5-star reviews, and uncover insights to improve brand-wide. As a listener of Restaurant Unstoppable, you’ll receive 2,000 FREE text messages - contact our team!

Restaurant365 is a cloud-based, all-in-one, restaurant-specific accounting and back-office platform that seamlessly integrates with POS systems, payroll providers, food and beverage vendors. It generates accurate real-time reporting and analysis in user-friendly dashboards, facilitating immediate, data-driven decision making. Restaurant365 eliminates manual, error-prone processes and is designed to help restaurant businesses grow with functionality that helps optimize labor costs, reduce food costs and increase revenue.

Ecolab: Streamline your clean with Ecolab’s new EPA-registered 2-in-1 solution, Sink & Surface Cleaner Sanitizer. It...

Previous Episode

undefined - 814: Zack Oates Founder and CEO of Ovation

814: Zack Oates Founder and CEO of Ovation

With Excitement Allow me to introduce to you today's guest, Founder and CEO of Ovation, Zack Oates. Zack Oates is an author, husband, father, entrepreneur, and hot tub aficionado (but not in that order, necessarily). He was voted Top 100 Entrepreneurs, rang the NASDAQ bell, won the world’s biggest business competition, and started 3 companies. He went on over 1,000 dates before he got married and wrote a book, Dating Never Works...Until it Does. He currently is Founder and CEO of Ovation, an actionable guest feedback platform for restaurants that specializes in text communication.

Check out Zack's previous episode right here!

Show notes... Calls to ACTION!!! Favorite success quote or mantra:
  • "Choose to live an extraordinary life for an ordinary one will always waiting."

In today's episode with Zack Oates we will discuss:

  • Growing up in the hospitality industry
  • Mormonism
  • Why Zack created Ovation
  • What Ovation can provide to your business
Today's sponsor:

Ecolab: Streamline your clean with Ecolab’s new EPA-registered 2-in-1 solution, Sink & Surface Cleaner Sanitizer. It will help reduce risk, simplify your procedures and help ensure compliance. This solution cleans and sanitizes hard non-porous surfaces with a single product, eliminates the rinse step and equips your staff to clean more efficiently. Clean simplified, confidence delivered.

Ovation: Recently voted the #1 guest feedback platform in a nationwide RestaurantOwner.com survey, Ovation uses a SMS-based survey as a “digital table touch” that has redefined guest feedback. Through frictionless integrations with online ordering platforms and other tools, Ovation allows you to easily collect guest feedback, resolve concerns in real-time, get more 5-star reviews, and uncover insights to improve brand-wide. As a listener of Restaurant Unstoppable, you’ll receive 2,000 FREE text messages - contact our team!

Restaurant365 is a cloud-based, all-in-one, restaurant-specific accounting and back-office platform that seamlessly integrates with POS systems, payroll providers, food and beverage vendors. It generates accurate real-time reporting and analysis in user-friendly dashboards, facilitating immediate, data-driven decision making. Restaurant365 eliminates manual, error-prone processes and is designed to help restaurant businesses grow with functionality that helps optimize labor costs, reduce food costs and increase revenue.

Contact info:

Email: [email protected]

www.ovationup.com/unstoppable

Thanks for listening!

Thanks so much for joining today! Have some feedback you’d like to share? Leave a note in the comment section below!

If you enjoyed this episode, please share it using the social media buttons you see at the top of the post.

Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them.

And finally, don’t forget to subscribe to the show on iTunes to get automatic updates.

Huge thanks to Zack Oates for joining me for another awesome episode. Un...

Next Episode

undefined - 816: Ellis Winstanley President of El Arroyo

816: Ellis Winstanley President of El Arroyo

With excitement allow me to introduce to you today's guest, President of El Arroyo, Ellis Winstanley.

Check out episode 641 with Greg Scheinman about restaurant insurance as mentioned in today's episode.

Check out A Lapsed Anarchist's Approach To Building A Great Business by Ari Weinzweig as mentioned in today's episode.

Show notes... Calls to ACTION!!! Favorite success quote or mantra:
  • "Let's give it hell."

In today's episode with Ellis Winstanley we will discuss:

  • Employee-guided culture
  • Being someone's exit strategy
  • Labor management
  • Costing
  • Reverse engineering a labor plan
  • Menu engineering
  • Business interruption insurance! GET IT!
  • Dealing with employees who steal
  • Flipping restaurants
  • Operating a sign in front of you restaurant
  • Brand awareness
  • Merch best practices
  • Delivering margaritas
  • Building in-house software for your restaurant
Today's sponsor:

7shifts is a modern labor management platform, designed by restaurateurs, for restaurateurs. Effectively labor management is more important than ever to ensure profitability and restaurant success. Trusted by over 400,000 restaurant professionals, 7shifts gives you the tools you need to streamline labor operations, communicate with your team, and retain your talent. Best of all 7shifts integrates with the POS and Payroll systems you already use and trust (like Toast!) turning labor into a competitive advantage for your business. Restaurant Unstoppable members get 3 months, absolutely free.

PlateIQ- the leading AP automation platform in the hospitality industry. Since 2014, Plate IQ has been saving time and money for companies like Cava, Tender Greens, and more. Just upload your invoices into Plate IQ and our proprietary technology will code each line item to your chart of accounts — automatically. For Bill Pay, virtual cards, and end-to-end invoice automation, head to plateiq.com.

At Popmenu, we know that in today’s world, a great hospitality experience usually begins online. Keeping the conversation with guests going beyond the meal also requires simple, powerful, fun technology capable of expression through all kinds of channels. Our team takes pride in helping restaurants put their best foot forward digitally so they can focus on what they do best. We think PDF menus are super boring, we believe 3rd party platforms have had too much say in how consumers find their next dining experience and we deeply feel that sharing your beautiful menu doesn’t have to be so difficult, time-consuming and expensive. As a listener of the Restaurant Unstoppable, you'll receive $100 off your first month of Popmenu!

Knowledge bombs

  1. Which "it factor" habit, trait, or characteristic you believe most contributes to your success?
    • Intensity of interest
  2. What is your biggest weakness?
    • Over-commiting, helping people who maybe should be trying to help themselves
  3. What's one question you ask or thing you look for during an interview?
    • Are you a contributor?
  4. What's a current challenge? How are you dealing with it?
    • Scaling the team
  5. Share one code of conduct or behavior you teach your team.
    • Empathetic, emotional intelligence
  6. What's one book we must read to become a better person or restaurant owner?

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