Resoundingly Human

When we travel to a new place, whether for long overdue vacation, a work trip, or simply a day trip someplace we’ve been meaning to check out, many of us rely on review platforms such as TripAdvisor and Yelp to help us plan our visit. In particular, we look for guidance and advice in selecting restaurants, making choices based on how previous visitors have rated their own experience.

But how accurate are these reviews really? And adding more ‘food’ for thought, how much of a role does personal bias play when it comes to these reviews, and exactly what factors contribute to that bias?

To learn about some surprising ways in which bias impacts online reviews, in this episode I am joined by Marios Kokkodis, professor with the Carroll School of Management at Boston College, whose study, “Your Hometown Matters: Popularity-Difference Bias in Online Reputation Platforms,” is slated for publication in the INFORMS journal Information Systems Research.

Many of us rely on YouTube for instruction on a wide range of interest areas, from beauty tutorials, to a new recipe, to basic DIY home improvement projects, and more. But what if YouTube tutorials could improve our lives in a different way, by helping us better understand and manage our health and wellness?

Joining me for this episode is Rema Padman, trustees professor of management science and healthcare informatics at Carnegie Mellon University’s Heinz College of Information Systems and Public Policy, whose research has identified guidelines for organizations to provide YouTube video content for individuals with chronic health conditions to help them better manage their diagnoses.

It’s a brand new year at INFORMS and we are all looking forward to an incredible 2020, especially as this year marks the 25th anniversary of INFORMS! In this episode, I am joined by the 2020 INFORMS president Pinar Keskinocak, to discuss her goals and objectives over the coming year. 

Healthcare is a complex, often overwhelming subject, and the effort to match patients with providers based on patient needs and provider ability, known as the patient provider alignment (or PPA) problem, has consistently proven difficult to tackle. In the past, this was thought to have been exacerbated by the limited availability of information available to the public regarding providers and their performance, which could help facilitate better patient provider matches. However, despite efforts to increase transparency by making healthcare data open and available to the public, the PPA problem still persists.  In this episode, I am joined by Soroush Saghafian professor with Harvard University, whose research in the INFORMS journal Operations Research, “Can public reporting cure healthcare? The role of quality transparency in improving patient-provider alignment,” takes a deep dive into exploring this issue and offering some potential solutions. 

As the coronavirus or COVID-19 pandemic continues, supply shortages are something we are all facing, none with a more critical impact than those involving hospitals and healthcare workers. We’ve heard of the shortages of personal protective equipment or PPE, like face masks and gloves, and the lack of an adequate number of ventilators for the most seriously ill patients. But as the number of cities and communities impacted by the virus continues to grow, what do hospitals do when there are more patients in their ICUs than beds to hold them along with the accompanying monitoring and life-saving equipment? To discuss a very serious reality facing many hospitals across the country, I am joined by Frances Sneddon, chief technology officer with SIMUL8 Corporation.