Reimagined Workforce - Workforce Transformation - Introduction to Human Centred Design to drive innovative solutions to complex problems with Kath Hume

Introduction to Human Centred Design to drive innovative solutions to complex problems with Kath Hume

09/12/22 • 19 min

Reimagined Workforce - Workforce Transformation

In this episode of the Reimagined Workforce podcast, I provide an introduction to the human centred design methodology in preparation for the episode 6 with Ian Arnold who describes his experience in applying it in his work.
I explain why human centred design used to solve complex problems. I outline the key steps and how to bring them to life. I describe how human centred design might be used to solve one of the Top 5 workforce challenges facing healthcare that Alicia Cook raised in episode 2.
There are a few key moments that may be of interest:
5:10 Establishing your project group

5:28 The Double Diamond

5:49 Creating a shared vision for a better future

7:03 Problem: Divergent

9:07 Ethnographic research

10:00 Gallery walk

12:07 Problem: Converge

12:37 Coming to a consensus on root cause

13:03 The Design brief

13:48 Solution: Divergent

14:48 Generating ideas

17:02 Solution: Convergent
IDEO Design Thinking
Connect with Kath Hume on LinkedIn

The Reimagined Workforce podcast is brought to you by Workforce Transformations Australia Pty. Ltd.
All opinions expressed are the speaker's and not the organisations they represent.
If you have a story about a workforce transformation to share and would like to be a guest on this podcast, please contact us at [email protected].
Connect with Kath Hume on LinkedIn
Purchase Kath's book Learn Solve Thrive: Making a difference that matters in a fast and complex world:
Learn Solve Thrive: Making a difference that matters in a fast and complex world : Hume, Kathryn Lee: Amazon.com.au: Books

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5:28 The Double Diamond

5:49 Creating a shared vision for a better future

7:03 Problem: Divergent

9:07 Ethnographic research

10:00 Gallery walk

12:07 Problem: Converge

12:37 Coming to a consensus on root cause

13:03 The Design brief

13:48 Solution: Divergent

14:48 Generating ideas

17:02 Solution: Convergent
IDEO Design Thinking
Connect with Kath Hume on LinkedIn

Previous Episode

Strategic Workforce Planning to thrive today and tomorrow with Alicia Roach from eQ8

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Alicia Roach is the co-founder and director of eQ8. eQ8 is an innovative platform that goes beyond complex analytics, detailed algorithms and predictive insights to produce compelling visualizations that facilitate strategic workforce planning, conversations to drive organizational outcomes.

I credit Alicia with exposing me to the world of strategic workforce planning at a Public Service Commission breakfast in 2019, where she explained how important SWP is for organizations to enable them to prepare for an uncertain future and maintain a competitive advantage.
9:11 Defining Strategic Workforce Planning (SWP)
13:41 How to demonstrate the value of SWP
17:31 Getting started with SWP
19:51 Overcoming resistance to SWP
24:21 SWP's role in value generation
27:43 The role of People Analytics in SWP
32:00 Where SWP 'falls down' and how to avoid
35:41 Implementing Strategic Workforce Plans

Link to LinkedIn post Alicia mentioned during episode
Connect with Alicia on LinkedIn
Connect with Kath on LinkedIn

Next Episode

Reimaging the future through Human Centred Design with Ian Arnold

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Ian Arnold shares his view of the Reimagined Workforce and how he applies human centred design to uncover innovative solutions to complex workforce challenges.
Recorded 27 July 2022
Season 1
Episode 6
Key moments
3:33 Ian describes his reimagined workforce
6:49 Exploring the problem to be solved
13:07 Benefits of reimagining our workforces
15:49 Capabilities that enable success in workforce transformation
21:24 Advice for people wanting to develop their own capabilities
About Ian Arnold:Ian is a senior People and Culture leader who has worked in diverse industries including banking & finance, education, the arts sector and healthcare. He has worked in large, medium and small sized organisations in private, not for profit and government sectors.
He is currently part of the Employee experience team in a large NSW Government organisation and is deeply committed to making a difference for consumers.
As we know in the research, happy and engaged workforces deliver better outcomes for their customers and this is something Ian is committed to making a difference on. He has led large change and strategy projects in complex and dynamic environments. He thrives on human centred design that is meaningful for the stakeholders he works with.
Connect with Ian on LinkedIn

Connect with Kath on LinkedIn
Blog post on Learning and Innovating simultaneously mentioned by Kath
Visit Workforce Transformations Australia website

Reimagined Workforce - Workforce Transformation - Introduction to Human Centred Design to drive innovative solutions to complex problems with Kath Hume

Transcript

Hi everyone, this is another mini episode to get you ready for next week’s episode where Ian Arnold shares his experience in facilitating human centred design

HCD episode

In episode one of the Reimagined Workforce podcast, I provided a very brief explanation of why we need to transform our workforces so we can not only survive, but thrive today and tomorrow.

This requires some creative thinking, to allow ourselves to dream a little and stop ourselves from thinking we can�