Lessons in Adaptation, Teamwork, and Member Engagement - feat. Alejandra Suarez

07/31/24 • 23 min

In this episode, Kim Bastable re-interviews Alejandra Suarez, one of the owners of North Texas Racquet Club, to discuss the leadership successes and challenges they have faced in their first summer of operation. They cover topics such as guided open play, organizing events, dealing with weather challenges, and staffing issues. Alejandra shares insights on how they have adapted and learned from these experiences, emphasizing the importance of research, teamwork, and member engagement. The conversation provides valuable lessons for entrepreneurs in the racquet sports industry.

Episode Highlights:

What guided open play has done to provide a fun and competitive experience for players of all levels.
Why researching local events and networking with other businesses in the area can help attract more customers
How to be proactive when dealing with weather challenges
What to do about finding and retaining front desk administrative staff when turnover is high - everywhere
Why growth and success in the racquet sports industry requires ongoing adaptation, teamwork, and a focus on member satisfaction

Learn more about North Texas Racquet Club: A Triple Play Club (Tennis, Pickleball, Padel)

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a PTR- or USPTA-Certified Director of Racquet Sports. Visit our website to learn more!

Episode Highlights:

What guided open play has done to provide a fun and competitive experience for players of all levels.
Why researching local events and networking with other businesses in the area can help attract more customers
How to be proactive when dealing with weather challenges
What to do about finding and retaining front desk administrative staff when turnover is high - everywhere
Why growth and success in the racquet sports industry requires ongoing adaptation, teamwork, and a focus on member satisfaction

Previous Episode

Continuous Growth in Racquet Sports - feat Joe Curto

In this episode of Racquet Fuel, hosts Kim Bastable and Simon Gale speak with Joe Curto, the owner of Yonkers Tennis Center in Westchester County, New York. Curto speaks about the highs and lows of of the last 37 years of Club ownership, providing insights into the past and present journey into the role, transitioning from the day-to-day to delegation, what it takes to be a good leader, the people who make the difference, and the importance of continuous growth.

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a PTR- or USPTA-Certified Director of Racquet Sports. Visit our website to learn more!

(Original air date: Sept 13, 2023. Re-aired July 17, 2024)

Next Episode

Being Teachable - Chris Gale, Rerun Part 1

In this episode of Racquet Fuel, which originally aired July 14th, 2023, hosts Kim Bastable speaks with brothers Simon and Chris Gale. Originally from Perth, Australia they both have a unique pathway to becoming a Director of Racquet Sports: Chris at the River Oaks Country Club and Simon at the USTA National Campus. They share their “sliding door moment” that introduced them to having a career in tennis, the changes they’ve seen in the industry, and the power of mentorship. The episode kicks off a two-part series on developing leaders in the racquets industry and offers insights for directors and managers seeking to find a pathway to their career.

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a Certified Director of Racquet Sports. Visit our website to learn more!

(Original air date: July 14th, 2023)