Lessons in Adaptation, Teamwork, and Member Engagement - feat. Alejandra Suarez

In this episode, Kim Bastable re-interviews Alejandra Suarez, one of the owners of North Texas Racquet Club, to discuss the leadership successes and challenges they have faced in their first summer of operation. They cover topics such as guided open play, organizing events, dealing with weather challenges, and staffing issues. Alejandra shares insights on how they have adapted and learned from these experiences, emphasizing the importance of research, teamwork, and member engagement. The conversation provides valuable lessons for entrepreneurs in the racquet sports industry.

Episode Highlights:

• What guided open play has done to provide a fun and competitive experience for players of all levels.
• Why researching local events and networking with other businesses in the area can help attract more customers
• How to be proactive when dealing with weather challenges
• What to do about finding and retaining front desk administrative staff when turnover is high - everywhere
• Why growth and success in the racquet sports industry requires ongoing adaptation, teamwork, and a focus on member satisfaction

Learn more about North Texas Racquet Club: A Triple Play Club (Tennis, Pickleball, Padel)

Looking to become a more confident, competent, and clear business leader with a lifelong career in the industry? Become a PTR- or USPTA-Certified Director of Racquet Sports. Visit our website to learn more!