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Quality for the Rest of Us - Gemba: The Real Place (17 mins)

Gemba: The Real Place (17 mins)

Quality for the Rest of Us

11/01/24 • 16 min

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Did you hear about the redesign of the nurse manager role at Advocate Health? This episode discusses the six insights gleaned from three simple questions that just might save the nurse manager role.
Key Points:
-Ask the frontline
-Mutual goals
-Critical mentorship
References:
-Twenter, P (Oct. 21, 2024). Advocate redesigns the nurse manager role. Becker’s Clinical Leadership. https://www.beckerhospitalreview.com/nursing/advocate-redesigns-the-nurse-manager-role.html.
-American Association of Colleges of Nursing (AACN). (Oct. 2022). Nursing Shortage Fact Sheets. AACN News & Information. https://www.aacnnursing.org/news-information/fact-sheets/nursing-shortage
-Incredible Health. (March 16, 2021). 34% of Nurses Plan to Leave Their Current Role by the End of 2022. Inside Incredible Health. https://www.incrediblehealth.comwp-content/uploads/2022/03/IH-COVID-19-2022-Summary-1.pdf.
-Kennedy, M. (Jan. 29, 2018). Experienced Bedside Nurses: An Endangered Species? Off the Charts: Blog of the American Journal of Nursing. Retrieved Nov. 30, 2022, from https://ajnoffthecharts.com/experienced-bedside-nurses-endangered-species/
-Kennedy, M. Nurses at the Bedside--Who Will Be Left to Care? AJN, 118(2), 7. https://www.doi.org/10.1097/01.NAJ.0000530224.10340.d1/
-Lohrenz, C. (2014). Fearless Leadership, 2nd ed. Greenleaf Book Group Press.
-Phillips, David et al. (2010). Christmas and New Year as risk factors for death. Soc Sci Med, 71(8). 1463-71. https://www.doi.org/10.101/j.socscimed.2010.07.024.
-Tarlengco, J. (Nov. 21, 2022). Gemba Walk: Meaning, Process, and Examples. Safety Culture. https://safetyculture.com/topics/gemba-walkTwenter, P (Oct. 21, 2024). Advocate redesigns the nurse manager role. Becker’s Clinical Leadership. https://www.beckerhospitalreview.com/nursing/advocate-redesigns-the-nurse-manager-role.html.

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For more information, visit PorterQI.com, or email [email protected].

11/01/24 • 16 min

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Quality for the Rest of Us - Gemba: The Real Place (17 mins)

Transcript

Surveys of the nursing workforce reveal that two-thirds of the workforce plan to quit: one-third plans to retire from the profession, and another third plans to quit by the end of the year. I’ve heard a lot of recommendations for hospitals in particular to offer more benefits like wellness programs and educational opportunities to reduce turnover, but I think those interventions miss the mark. Frankly, the solution does not fit the problem of staff retention: It’s like saying that there’

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