Have you ever been asked to sign that you'll pay whatever is "leftover" from your bill -- without knowing the total? This episode uses a risk approach to discuss the expectation that patients must promise to pay to an infinite and undefinable cost, and shares solutions that fit a patient safety model using clear communication and patient-empowered decision-making.
Key Points:
-The Blank Check
-Transparency Laws in Practice
-Patient-Driven Billing
For more information, visit PorterQI.com, or email [email protected].
06/25/24 • 15 min
Quality for the Rest of Us - A Patient Safety Approach to Medical Billing (16 mins)
Transcript
The other day, I attempted to ship a gift to my niece. She is a fan of tea, and I had found an adorable four-cup teapot that I knew she would just love. The shipping office said me they would not be able to tell me the cost until they sent the package, so I gave them a blank check and waited for the bill to arrive.
Five months later, I received a bill for $22,635! Obviously, I called the shipping office for an explanation. They said it required a team of silkworms to weave a silk-sailed
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