In this episode, Donna and I discuss what's wrong with the words Root Cause and Root Cause Analysis. Our original thoughts and the differences between the old and new meanings are discussed. Undoubtedly, Dr. Deming's words matter, and we try to figure out what he would have said.
03/07/23 • 48 min
Profound - S3 E5 - Donna Knapp - Probable Cause versus Root Cause
Transcript
To illustrate a system that was not tampered with, but was incredibly improved. And by reduced variation is the Lego story, you would think that Legos are very simple, but due to the nature of how they fit together, it is incredibly complex system to the point where they have to reinforce the steel they can be no variation from any sort of minor seismic movements or street
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