The Power of Empathy in Product Management

11/19/24 • 36 min

In this episode of Product Voices, I speak with Cristina Crespo, VP of Product at Paytient, about the crucial role of empathy in product management.
Cristina defines empathy, differentiates it from sympathy, and emphasizes its impact on creating user-centered products. We discuss how empathy correlates with business success through frameworks like the product-led growth flywheel, and she shares strategies for leveraging research to enhance user experiences.
Cristina also highlights the importance of fostering an empathetic workplace culture and the need for self-empathy among product managers.
The conversation illustrates that embedding empathy in product processes is key to success.

Previous Episode

Product Isn't Working Anymore!

In this episode of Product Voices, we engage in an in-depth discussion about the evolving landscape of product management and the challenges it faces in what we term the "new age of product."
Two exceptional guests, Tara Goldman and Mackenzie Hughes, who bring decades of experience in leading product teams and navigating the complexities of the tech industry, help unpack the realities of current product management practices and explore how the community can redefine its approach to create meaningful outcomes.
We begin by addressing the notion that "product isn't working anymore." This statement may seem dramatic, but it truly reflects a sentiment echoing across organizations. We examine how the product management field has become overly complicated, veering away from its essence due to unnecessary intricacies introduced over the years.
Tara and Mackenzie articulate the evolution of product management through several eras, detailing how we transitioned from a focus on delivery to embracing chaos and agility, and now find ourselves in a precarious yet promising new era.

Next Episode

Navigating the Perils of Product Leadership: Tips for Success

On this episode, we have a great dialogue and debate about the current state of product leadership. What's good. What's bad. What's ugly. :)
You'll hear from Beks Yelland and Therese Stowell, both bringing their expertise and unique perspectives to the conversation.