S2 E3: Driving Customer & Data Insights with Onfido

04/05/22 • 50 min

Kam Dadfar (Director of Product Ops), Virginia Chiarentin (Product Ops Manager) and Charlotte Hayward (Product Ops Manager) from Onfido join me for the third episode of Season 2 of POP. We find out how harnessing the power of data can unlock both process and product improvements in a fast growing scale-up and deep dive on the following challenges:
1. Using customer insights to improve a trial adoption process
2. Building on data insights to drive longer term product improvements
3. Scaling an NPS system
Listen in for some unique insights from a Product Ops team that sits under the Operations org and functions as a neutral party that ultimately puts customer interests first!

Previous Episode

S2 E2: Working as One with Twilio

Tina Stewart (Head of Product Ops - Data&Growth Platform) and Shradha Kothari (Former Head of Product Ops - R&D) from Twilio join me for the second episode of Season 2 of POP. We discuss what it's like coming together to work as one Product Ops team under the Twilio umbrella post the Segment acquisition and deep dive on the following practical examples:
1. Scaling communication into and out of the R&D team
2. Simplifying operating cadences and recognizing the importance of change management
3. Scaling the Product Ops team with a clear sense of purpose from a career development perspective
Listen in for some unique insights into how Product Ops is structured in a large and fast-growing organisation to deliver maximum impact!

Next Episode

S2 E4: Evolving as you Scale with Chipper Cash

Anita Asiedu (Director of Operations) and Yande Nomvete (Senior Product Ops Analyst) from Chipper Cash join me for the fourth episode of Season 2 of POP. We find out what it’s like to grow a product ops team from 1 to many within a year and how the team needed to evolve against the backdrop of rapid scaling. We deep dive on the following challenges:
1. Evolving Responsibilities for the Product Ops team
2. Reducing waste in operations using internal tooling and keeping the user at the centre
3. Hiring externally: how do we find the right talent
Listen in for some practical insights into growing a product ops team and how product ops is helping to improve efficiency through internal tooling and keeping the user at the centre of everything!