Setting the Standard for Responsible and Sustainable Growth in the iGaming Industry with Chetan Pandya, Chief Product Officer at Pragmatic Solutions

A big shoutout to all product leaders. Welcome to the Product Leaders Podcast by Fireart with your hosts, Dima Venglinski and Tolik Nguyen. Every episode is a deep dive into different aspects of product leadership to enhance the end-user experience.
In this episode, Dima is joined by Chetan Pandya, Chief Product Officer at Pragmatic Solutions, an iGaming platform that provides proprietary core technology solutions for regulated gambling business operations. They explore the iGaming industry, including Pragmatic Solutions' proprietary core technology for business operations, responsible scaling without exploitation, and regulated versus unregulated markets.
Topics we discuss:

• Taking the iGaming industry to the next level
• How to assess and tailor the needs of each operator
• Responsible scaling without exploitation
• The differences between regulated and unregulated markets in the gaming industry

Hot Takes and Key Highlights:Revolutionizing iGamingPragmatic Solutions aims to provide a modern, open, and adaptable microservices platform based on APIs for the iGaming industry, catering to the requirements of even the most extensive iGaming operators. An iGaming product requires account services, deposit management, and cashier services, including risk management.
Drawing upon their extensive experience spanning several decades, Pragmatic Solutions has crafted a platform that enables any game product to seamlessly integrate and leverage risk management, account management, bonuses, and promotions based on the wealth of expertise accumulated over the years.“As an iGaming platform provider, we provide a facility where anyone can have an idea for a game; anybody can have an idea in terms of creating a unique product model for gamification”.

Tailoring a Personalized Operator ExperienceProviding a personalized experience for each operator starts with a base template consisting of X or Y modules offered by the company to all newly onboarded operators. The individual assessment of operators is determined by three factors: the market they intend to enter, the jurisdiction and rules they plan to adhere to, and their size.
An onboarding task force, which includes two product managers, a tech lead, an assigned account manager, and a customer success manager, handles each client. With this team in place, clients can be up and running in less than a month.“The assessment of every operator depends on three factors: which market they're looking to enter, which jurisdiction and which rules they want to implement, and finally, the size”.

Responsible Scaling Without ExploitationPragmatic Solutions approaches responsible gaming through two distinct areas. Firstly, the company enforces internal risk management policies that comprise five KYC (Know Your Customer) verifications to ensure that all information provided on the platform is accurate. Secondly, the company adheres to the set of rules and regulations unique to each market to ensure responsible gaming practices are followed.
“Responsible gaming is not something that we enforce just because someone asks us. It's because we all have families. We all have vulnerable individuals, and it's our responsibility. An experience of a game should continue and remain pure in terms of gaming”.

Regulated Versus Unregulated MarketsChetan suggests that there are approximately ten markets that are subject to gaming regulations, while the rest of the world remains unregulated. Nevertheless, Pragmatic Solutions has shifted its focus entirely towards regulated markets, recognizing that doing so enables the company to offer superior services and attain long-term financial stability.
“From my point of view, the sooner they can regulate, the better it is for all the individuals because then they're able to work with white-level solutions. So they're able to work with platforms such as ours”.If you enjoyed this episode, make sure to subscribe, rate and review us on Apple Podcasts, Spotify, and Google Podcasts. Instructions on how to do this are here.

Guest at a Glance:

Chetan describes himself as passionate about creating value for customers in the B2C and B2B space, experienced in building and scaling start-ups and managing large-scale organizations, focused on the customer journey and KPIs to drive continuous innovation, and demonstrated the ability to lead cross-functional teams and influence stakeholders.
He is the current Chief Product Officer of Pragmatic Solutions and the Founder of Product Pandit, which specializes in providing all-range product so...