Pretend I Know Nothing About
Central Ohio Area Agency On Aging
All episodes
Best episodes
Seasons
Top 10 Pretend I Know Nothing About Episodes
Goodpods has curated a list of the 10 best Pretend I Know Nothing About episodes, ranked by the number of listens and likes each episode have garnered from our listeners. If you are listening to Pretend I Know Nothing About for the first time, there's no better place to start than with one of these standout episodes. If you are a fan of the show, vote for your favorite Pretend I Know Nothing About episode by adding your comments to the episode page.
S2 E8 - The A,B,C, and D's of Medicare
Pretend I Know Nothing About
05/13/24 • 42 min
In this episode, we talk with Andy Haggard, a seasoned veteran in the realm of Medicare. With 23 years at COAAA, starting as a PASSPORT case manager before moving into community education, and outreach, and now spearheading Medicare outreach, Andy's vast experience is nothing short of impressive.
His role also encompasses managing internal agency disaster preparedness and staff safety, highlighting his versatility and commitment to community service.
Andy helps us untangle the knots of Medicare Parts A, B, and C, including the differences between Medicaid and Medicare, their eligibility criteria, additional support programs for those with limited income, and the essentials of Part D prescription coverage.
Top Takeaways
1. **Understanding Before Engagement**: Before discussing plans with agents, it is crucial to understand Medicare’s basics and options to avoid being influenced by commissions or misinformation.
2. **Medicare vs. Medicaid**: It’s important to recognize the differences: Medicaid is state-funded with eligibility varying by state, while Medicare is federally funded and offers consistent criteria across the U.S.
3. **Assistance for Limited Income**: Programs like limited income subsidies and Medicare Savings Programs are in place to aid those with limited income in covering their Medicare expenses.
4. **Annual Benefits Review**: Beneficiaries should stay informed about their Medicare benefits and be mindful of annual changes, utilizing resources like medicare.gov for up-to-date information.
5. **Open Enrollment Period**: This is a crucial time frame when individuals can change their prescription drug coverage or Medicare Advantage Plan and adjust to their current needs.
6. **Part D Considerations**: Due to changing medical needs or plan benefits, re-evaluation of Part D (prescription drug coverage) is often necessary for individuals.
7. **Free Educational Resources**: While personal advising services may cost, there are free services available to help with understanding Medicare options.
8. **Making Informed Decisions**: The aim of educational outreach on Medicare is to empower individuals to make informed and confident choices about their healthcare.
9. **Understanding Eligibility**: Qualification for Medicare typically begins at age 65, or earlier for those receiving Social Security disability benefits for at least 24 months.
10. **Safety and Preparedness**: Beyond Medicare education, there are also efforts to improve safety and preparedness for agency staff, through tools like the safety app RAVE and emergency management planning.
Memorable Moments
04:13 Reviewing incidents, safety reports, and concerns quarterly.
07:10 Guardian app offers safety features, monitoring chat.
12:41 Staff handles Medicare queries, offers public education.
14:17 Outreach program helps seniors with Medicare decisions.
16:44 Prescription drug coverage is still a huge issue.
20:44 Various benefits available for eligible individuals.
25:40 Enrollment process for Social Security.
28:48 Part D covers prescription drugs, compare benefits.
34:44 Medicaid varies by state, Medicare is national.
38:21 Importance of staying updated on programs and plans.
Let me know what you think of this podcast, as well as any ideas you have for an episode. Email me at [email protected]!
Copyright 2024 Central Ohio Area Agency On Aging
S2 E7 - What It’s Like To Be A Supervisor
Pretend I Know Nothing About
04/08/24 • 38 min
The “New Supe’ Group” is an educational, supportive, and mentorship program that was recently created for COAAA employees that recently were promoted into supervisory roles. Transitioning into this type of role can be challenging, with learning new programs, skills, and requirements.
The goal of the New Supe Group is to create shared learning experiences and connection to peers to ensure a supportive and successful work environment across the agency. Bruce Rhodeback from Care Transitions and Leslie Miller from Assessment share their experiences as new Supervisors.
Leslie, who almost has two decades of service at COAAA, opens up about her evolution from case management to her current role as Assessment Supervisor. Having recently stepped into this position, Leslie outlines the multifaceted responsibilities that come with it, such as training staff, managing chart reviews, and dealing with complex consumer issues.
Bruce, with COAAA for almost 8 years, brings a slightly different perspective. His journey began with the Aetna MyCare waiver program and transitioned through Care Transitions to his supervisory role. He speaks to the challenges that come with overseeing case managers, adhering to clinical demands, and often finding himself caught between the expectations of upper management and the needs of his staff.
Empowering Connections in Large Agencies: "But with these new programs that we're working in, like the (COAAA) University, like the "supe group," and different trainings, we're working to create those cohorts so that people do have peers and people they can go to to support." — Katie WhiteBoth Bruce and Leslie tackle the complexities of middle management, from protecting confidential information to guiding their team through difficult times without divulging sensitive details.
Bruce advises those considering a supervisory role to explore available resources, such as coursework and guidance from current supervisors, emphasizing the City of Columbus website as a valuable starting point.
Challenges of Being a New Supervisor in a Growing Program: "I've learned a lot about myself in the last year, but also a lot about the, you know, the program and the program that I'm with that is constantly growing and changing and moving." — BruceLeslie complements this by encouraging honest conversations with supervisors about the benefits and drawbacks of stepping into a leadership role.
The Joy of Mentorship in the Workplace: "I mean, I've always enjoyed teaching, and so that's, you know, one of my favorite parts about being a supervisor. And, you know, I love this agency, so I really on, you know, instill that in other people and, help new people really be happy here and feel like this is a place for them." — Leslie3 Key Takeaways
**The Support System**: Learn about the impact of structured support through cohorts and small groups. Discover how these systems foster peer learning and prevent isolation within a large organization.
**Middle Management Insights**: Gain insight into the balance required between satisfying upper management expectations and advocating for your team's needs, including the delicate handling of confidential information.
**Personal Growth Strategies**: Uncover strategies for personal and professional development as a supervisor. From leveraging resources like books and podcasts to reflecting on your own values, find out how continuous learning shapes effective leadership.
Memorable Moments
05:12 Navigating supervisory challenges with older staff members.
07:23 New supervisor learns and grows in unique role.
13:00 Grateful for growth, seeking feedback on reports.
14:09 Staff receive regular supervision, support, and training.
16:49 Consumer issues require timely, attentive handling.
21:27 Supervising case managers, meeting requirements, balancing act.
25:26 Clear communication and validation are key with supervisors.
29:39 Columbus offers online classes for supervisor preparation.
31:55 Seek guidance from supervisors and explore resources.
37:34 Teaching is empowering, agency is supportive, successful.
Let me know what you think of this podcast, as well as any ideas you have for an episode. Email me at [email protected]!
Copyright 2024 Central Ohio Area Agency On Aging
S2 E3 - Title III
Pretend I Know Nothing About
02/12/24 • 29 min
S2 E3 - Title III
The Older Americans Act mandates federal funding be used for meal, supportive, caregiving, and evidenced-based services for older adults across the U.S.
With these funds come complex service specifications, billing requirements, and annual monitoring.
Ann Bauman from Fiscal and Jackie Marchan-Rish from Provider Relations share how COAAA supports our amazing service providers in Central Ohio, ensuring we utilize the funding where and how it is needed, and describe the crucial impact that is made through Title III funding.
Let me know what you think of this podcast, as well as any ideas you have for an episode. Email me at [email protected]!
Copyright 2024 Central Ohio Area Agency On Aging
S3 E4 - Central Ohio Stable Housing Network, COSHN
Pretend I Know Nothing About
09/09/24 • 44 min
What were the pivotal steps in forming the Central Ohio Stable Housing Network (COSHN), and how has its mission evolved in response to the housing crisis in Columbus?
In this episode, we'll explore the collaborative efforts that started The Central Ohio Stable Housing Network, or COSHN. It's vital role of emergency rental assistance in averting evictions and the importance of agencies like COAAA in stabilizing housing for vulnerable populations.
You'll hear from Grant Ames, Government and Community Relations Coordinator with COAAA, and Terence Toone, Community Relations Coordinator at COAAA.
Top Takeaways
COSHN was created through combined efforts in Columbus to address pressing housing issues, particularly during the COVID-19 pandemic.
The network received emergency rental assistance dollars intended to prevent homelessness and eviction, underscoring the importance of immediate, crisis-focused support in times of need.
Terence Toone brought his expertise in elder advocacy, discussing the challenges older adults face in securing stable housing and the importance of services that address their unique needs, such as physical limitations and fixed incomes.
The COSHN implements a two-level screening process to determine qualification for assistance and financial support, highlighting the importance of targeted and fair distribution of resources.
Grant Ames noted that many retirees do not live stable lives owing homes, revealing persistent poverty among aging populations and the compounded issues they face.
The agency's commitment to addressing not only housing but also broader health and social issues demonstrates a holistic approach to supporting vulnerable populations.
Addressing rumors and misinformation about housing programs (e.g., free rent for the elderly), the importance of clear, proactive community engagement and education was a key point made by Terence Toone.
Terence emphasizes identifying the available resources for homeless individuals, like insurance and care managers, to ensure comprehensive support.
Both Grant and Katie emphasized the need for a preventative strategy in addressing homelessness, focusing on early intervention and holistic care to improve individuals' health and well-being.
The discussion highlighted efforts to standardize identification and intake screening across 25 agencies involved in the COSHN, aiming for more efficient and consistent support for older adults and people with disabilities facing housing challenges.
Key Moments
00:00 Columbus history of collaborative housing assistance.
09:41 Valuable partnership in aging homeless population growth.
12:06 Advocating for aging and disability services, HUD.
15:41 Discussion on current senior living options and care.
19:07 Serving community, relationships, homeless qualifications, housing assistance.
23:10 Supporting homeless individuals through prevention and mobilization.
24:39 Preventative measures needed for population housing issues.
28:37 Inquiring about homeless lifestyle, needs, and support.
32:18 Supportive of early intervention to prevent homelessness.
39:39 Terence's great work supports rehousing efforts.
42:06 Lead conversations on aging, push for change.
Let me know what you think of this podcast, as well as any ideas you have for an episode. Email me at [email protected]!
Copyright 2024 Central Ohio Area Agency On Aging
https://creativecommons.org/licenses/by-nd/4.0/
S3 E3 - Housing Assistance Program
Pretend I Know Nothing About
09/09/24 • 36 min
We explore the critical world of housing assistance with our special guests, Jennifer Tiedt and Brittany Kunkler, who are coordinators of the COAAA Housing Assistance Program.
Jennifer and Brittany will discuss the challenges, successes, and operational insights of the program, including the daily intake and processing of emergency rental assistance requests, the significant impact of community referrals, and the regulatory landscape affecting both landlords and tenants.
Top Takeaways
1. **Comprehensive Assistance**: The COAAA Housing Assistance Program serves as a crucial resource providing extensive support.
2. **Diverse Funding Sources**: The program utilizes a variety of funding streams.
3. **Community Collaboration**: Strong partnerships with community organizations and reliance on community referrals enhance the outreach and effectiveness of the program.
4. **One-Time Assistance Limitation**: While the program offers significant immediate help, it is limited to one-time financial assistance.
5. **Documentation and Verification**: Applicants must provide thorough documentation, such as identification and proof of income, which is crucial for ensuring that assistance is delivered to those who truly need it.
6. **Short to Long Processing Times**: The timeline for processing applications can vary significantly—from a day up to two months—depending on various factors like apartment acceptance and documentation verification.
7. **Legislative Support for Rent Payments**: Recent legislation in Columbus that mandates landlords to accept third-party rent payments (with some exceptions) is a significant step towards reducing obstacles.
8. **Challenges with Affordability and Rent Burden**: Increasing rental rates and the scarcity of affordable housing particularly impact seniors and individuals with disabilities, highlighting an urgent need for more inclusive and affordable housing solutions.
9. **Advocacy for Expanded Funding and Policy Changes**: There is a pressing need for advocacy to secure more funding and to push for policy changes.
10. **Necessity for a Multifaceted Approach to Housing Crisis**: The episode stresses the importance of a multifaceted approach that includes building more affordable housing, enhancing support networks, and fostering community awareness and involvement.
Memorable Moments
03:33 Rental rates rise, fixed incomes struggle, housing shortage.
07:30 Assisting struggling individuals with housing challenges is difficult.
10:18 Criteria: age, income, and location specified.
15:44 Variable timeline depending on internal or external referral.
18:03 Limited options for utility payment without agreement.
20:59 Connect people with resources, and take referrals daily.
25:46 Tracking housing assistance and collaborating with community organizations.
31:31 Expand funding to reach all clients, everywhere.
34:04 Columbus has disparities in meeting community needs.
Let me know what you think of this podcast, as well as any ideas you have for an episode. Email me at [email protected]!
Copyright 2024 Central Ohio Area Agency On Aging
https://creativecommons.org/licenses/by-nd/4.0/
S3 E9 - COAAA Advisory Council
Pretend I Know Nothing About
11/04/24 • 29 min
Thanks to Looking Forward Our Way's Carol Ventresca and Brett Johnson for conducting this interview.
The episode brings together Anna Tobin and Melissa Owens, two prominent figures in the aging services sector, to share their insights and experiences. Grant Ames, Government and Community Relations Manager at the Central Ohio Area Agency on Aging (COAAA), also provides valuable context about the agency's goals and operations.
Anna Tobin: Role as Council Member
Anna Tobin, President of the COAAA Advisory Council and Executive Director of Meals on Wheels Older Adult Alternatives of Fairfield County, shares her extensive experience in social services, emphasizing the importance of advisory councils. Anna describes these councils as invaluable platforms for networking and bringing community needs to the forefront. By participating in advisory council planning sessions, members can support both state and local aging plans. Anna's discussion includes the sharing of legislative information, talking points for advocacy, and insights into funding opportunities, such as the ARPA funds and healthy aging grants. The networking aspect allows for an exchange of vital information with colleagues, enhancing service delivery across regions.
Melissa Owens: Benefits to Counties
Melissa Owens, Executive Director for Licking County Aging Partners, elaborates on the benefits county-level stakeholders gain from council meetings. She stresses the importance of educating county legislators and officials about the federal-state-local system, aiding them in understanding and navigating resources at various governmental levels. These meetings also facilitate connections and knowledge gathering from experienced individuals, thereby equipping counties with the tools needed to effectively serve older adult populations.
Problem-Solving within the Council
Melissa Owens explains the council's role as a resource network for problem-solving, noting that other members may have encountered and resolved similar issues.
Planning and Collaboration
Anna Tobin provides insight into the critical planning process supported by advisory councils, referencing the Ohio Department of Aging's strategic plans. She underscores the importance of aligning local goals with state objectives to ensure quality services for seniors.
Shared Innovations and Learning
Throughout the discussion, the speakers share examples of successful initiatives and collaboration efforts. Anna Tobin mentions a guardianship service board modeled after Franklin County's initiative, highlighting the process of securing startup funding and adapting successful models locally. Melissa Owens talks about adaptable programs like friendly visitor and senior companion programs, adjusted based on county demographics and needs.
Building Connections for New Leaders
Grant Ames stresses the importance of strong regional networks in supporting senior services, pointing out the benefits for new leaders to learn from their experienced counterparts. The advisory councils not only aid in navigating complex systems but also foster professional growth and knowledge sharing.
Key Moments
00:00 Advisory council collaborates on older adult services.
03:42 Grateful senior services leader with extensive experience.
07:45 Networking, community advocacy, planning, implementing support initiatives locally.
10:00 Learning and sharing process knowledge with counties.
12:53 Advisory council efficiently solves nonprofit organization problems.
17:36 Similar issues in urban, suburban, rural areas.
22:28 Supporting aging plans through local strategic implementation.
25:53 Connecting new leaders with experienced mentors strengthens region.
27:21 Contact local aging office; volunteer support needed.
Let me know what you think of this podcast, as well as any ideas you have for an episode. Email me at [email protected]!
Copyright 2024 Central Ohio Area Agency On Aging
https://creativecommons.org/licenses/by-nd/4.0/
S3 E8 - Media at COAAA
Pretend I Know Nothing About
11/04/24 • 49 min
I'm thrilled to be joined by two exceptional guests, Steve Centofanti, Manager of Communications, and Malika Bryant, Public Relations Specialist.
In this episode, we explore the varied and innovative strategies COAAA employs for media outreach, including our use of traditional news releases, targeted email marketing, and the growing significance of social media platforms. Steve shares his insights on the evolving landscape of earned media, the importance of concise communication, and the agency's impressive growth in social media followers.
Meanwhile, Malika will get into the behind-the-scenes action of coordinating television segments and creating impactful content for various media channels. We also discuss long-form storytelling opportunities, the sophisticated tools the team uses like Sprout Social, and engaging with their audience through platforms like LinkedIn, Instagram, and YouTube.
Top Takeaways
Proactive Media Engagement:
- Steve Centofanti emphasizes the importance of continuously engaging with media through traditional and modern methods, including concise and well-timed news releases and rewriting stories that initially go unreported.
Direct Email Marketing:
- COAAA utilizes a platform to directly email content to a listserv, ensuring that their messages reach targeted audiences efficiently and effectively.
Earned Media Strategies:
- Steve describes the process of handling media inquiries, from receiving a story idea to coordinating with the right agency expert, highlighting a multifaceted approach to getting their stories in the media.
Adapting to Media Trends:
- There has been a noted decline in dedicated media reporting on specific topics like aging issues. COAAA has adapted by improving the relevance and appeal of their stories.
Content Diversification:
- COAAA creates specific content for different platforms and audiences, including newsletters, social media, and YouTube, using various formats like videos, infographics, and data.
Strategic Social Media Use:
- The growing Facebook following from 700 to nearly 44,000 over ten years demonstrates COAAA's strategic use of social media platforms to engage their audience and build community.
Internal Collaboration:
- Both Steve and Malika encourage internal collaboration by asking staff to share media from events, ensuring active community presence and engagement through social media.
Long-form Storytelling:
- COAAA sees value in long-form storytelling for platforms like YouTube, aiming to produce impactful and educational content that features personal stories and agency highlights.
LinkedIn & Professional Networking:
- LinkedIn content is strategically used to build professional networks and showcase thought leadership, extending COAAA’s influence within professional circles.
Newsletters as Core Communication:
- COAAA's quarterly newsletter, sent to almost 4,000 recipients, is a cornerstone of their outreach, featuring in-depth stories, program updates, and multimedia elements to keep the audience engaged and informed.
Key Moments
08:31 Medicare education, outreach, and home energy assistance.
11:48 Collaborates on HR recruiting content and materials.
14:50 Share event photos with details for social media.
20:10 Sprout aids social media growth significantly.
21:16 Social media's effectiveness in our media strategy.
26:02 LinkedIn highlights work culture and shares insights.
27:32 Create engaging, timely, impactful, immersive content.
30:30 Quarterly in-depth newsletter highlights diverse programs.
34:45 Media inquiries for COAAA have decreased recently.
39:04 Belief requires follow-up and persistent communication.
41:28 Social media, email, TV target different audiences.
46:38 Share personal impact stories using varied media.
48:35 Puzzle pieces' impact through storytelling and collaboration.
Let me know what you think of this podcast, as well as any ideas you have for an episode. Email me at [email protected]!
Copyright 2024 Central Ohio Area Agency On Aging
https://creativecommons.org/licenses/by-nd/4.0/
S3 E7 - Championing LGBTQ+ Elders: Intergenerational Support and Advocacy
Pretend I Know Nothing About
11/04/24 • 49 min
How can organizations like the COAAA ensure that their inclusivity efforts address the needs of both their LGBTQ+ staff and community members?
Let's talk about the intergenerational dynamics within the LGBTQ+ community in Columbus. We cover everything from the critical needs of older LGBTQ+ adults, facing 13 anti-trans bills in Ohio, to the power of trauma-informed care. We discuss innovative community efforts, essential inclusivity, and the necessity for more tailored resources. Guests Al Cho, a Senior Options case manager, and Kayla Humphrey, management analyst, and chair of the PRIDE Committee, share real-life examples and a vision for better support systems.
Key Takeaways
**Intergenerational Interaction**: Notable intergenerational interactions exist within the Columbus LGBTQ+ community, such as the Columbus Women's Chorus and the Columbus Gay Men's Chorus. These interactions foster mutual support and shared experiences across generations.
**Legislative Challenges**: Ohio currently faces 13 anti-trans bills, with two already passed in 2024. This underscores the importance of leveraging the strength and experience of older generations to combat such legislative challenges.
**Community Engagement**: The pride committee at CRAAA is focusing on increasing community presence and support for LGBTQ+ older adults, as highlighted by Kayla Humphrey's survey results prioritizing community engagement and advocacy.
**Limited Resources for Older LGBTQ+ Adults**: Many resources and support efforts currently focus more on younger LGBTQ+ populations, highlighting the need for more resources and support specifically catered to older LGBTQ+ individuals.
**Specialized Programs**: If resources were unlimited, extensive programs envisioned for LGBTQ+ older adults include case management, friendly caller programs, technological education, and intergenerational support.
**Intentional Trauma-Informed Care**: The conversation emphasized the need for intentional, trauma-informed care and tailored resources for LGBTQ+ older adults, recognizing the unique challenges faced by this population.
**Support Systems and Psychological Well-being**: Support systems are psychologically crucial for individuals with limited resources, especially older generations who may have experienced significant caution and fear during the HIV epidemic.
**Education and Inclusivity**: There's a need for ongoing educational efforts about LGBTQ+ individuals and HIV, especially within immigrant and refugee populations, to foster inclusivity and understanding.
**Kindness and Compassion**: Emphasizing the role of kindness and compassion in community support, it is vital to meet people where they are, listen intently, and validate chosen families and personal identities.
**Updated Regulations Impact**: Updates to the Older Americans Act provide formal acknowledgment and protection for LGBTQ+ older adults and those aging with HIV, ensuring they feel included and their specific needs are addressed.
Key Moments
00:00 Discussing updates to Older Americans Act regulations.
03:23 Elevating older LGBTQ+ and aging HIV populations.
08:54 Chronic minority stress worsens health, causing risks.
10:10 HIV medications prolong life, risk liver damage.
15:38 Older LGBTQ+ adults face isolation and poverty.
16:39 Older adults feel lonely, lack appropriate resources.
22:45 LGBTQ+ faced oppression, silence, then pride generation.
26:49 Importance of empathy and safety in relationships.
29:37 Lack of intergenerational structures, but desire exists.
33:13 Rural background, city issues surprisingly similar.
37:04 Pride committee welcomes everyone, focuses on community involvement.
41:21 Advocate program for LGBTQ+ seniors' support and intergenerational events.
42:47 Intentional, trauma-informed care for LGBTQ+ adults.
46:35 Lean in, respect chosen family, show support.
Let me know what you think of this podcast, as well as any ideas you have for an episode. Email me at [email protected]!
Copyright 2024 Central Ohio Area Agency On Aging
https://creativecommons.org/licenses/by-nd/4.0/
S1E2 - Senior Options
Pretend I Know Nothing About
06/19/23 • 30 min
In this episode, we learn about Senior Options with Clinical Manager Andrea See and Care Coordination Assistant Tara Hunter. We cover program funding, a typical day in the life of a senior options staff member and discuss challenges and successes in this case management program.
Let me know what you think of this podcast, as well as any ideas you have for an episode. Email me at [email protected]!
Copyright 2024 Central Ohio Area Agency On Aging
S2 E4 - Assessment
Pretend I Know Nothing About
03/11/24 • 43 min
Tim Duggan, Clinical Manager, and Anya Moore-Ridley, PASSPORT Assessor, share the process of scheduling and performing in-home assessments. Learn about income and level of care requirements to understand how older adults and people with disabilities qualify for home and community-based services.
Key Takeaways
1. The assessment and enrollment team at COAAA assesses clients for their ability to perform activities of daily living (ADLs), focusing on observing abilities rather than just medical conditions.
2. The assessment team is comprised of licensed nurses, social workers, and additional support specialists, with a focus on streamlining the enrollment process for Medicaid qualifications.
3. The enrollment team works to free up assessors from administrative tasks and streamline the enrollment process, aiming to relieve the administrative burden on assessors and improve efficiency.
4. Tim Duggan, the clinical manager, emphasizes the high volume of assessments conducted each week, with a focus on learning and managing policy changes and building a conducive culture within the organization.
5. Anya Ridley-Moore discusses the impact of the enrollment team on her work, emphasizing the importance of teamwork and collaboration in handling assessments and Medicaid approval.
"From a social worker's perspective, we have to dig more into what we're observing and not so much the medical conditions."Anya Ridley-Moore
6. The challenge of keeping up with policy changes and communicating them across departments is highlighted, emphasizing the importance of effective communication and understanding within the assessment and enrollment team.
7. Teamwork and breaking down silos between different teams are essential for the assessment and enrollment team to operate efficiently and provide positive changes in collaboration among assessors, the Roam team, and other departments.
8. The positive changes in teamwork and collaboration within the assessment and enrollment team have led to excitement about hitting their targets and contributing valuable insights to the agency.
9. The conversation underlines the importance of communication, collaboration, and team-building within the agency's large workforce, with a reminder to focus on strengths and the positive impact of their work in the community.
"For me, I would say my biggest accomplishment is just the fact that there are some great people around me. And I can take a little bit of credit for that, but, I think at best, I'm freeing them up to be the great people that they are at best."Timothy Duggan
10. There is an emphasis on perseverance and relying on team members during difficult times, highlighting the dedication and resilience of the assessment and enrollment team.
Memorable Moments
06:46 Assessors determine care eligibility, provide support resources.
11:55 Call, assess needs, clarify, schedule assistance.
14:24 Assistance for nursing facility with enrollment process.
17:11 Medication, observations, and independence in assessments emphasized.
22:00 Complicated doctor's office enrollment process requires streamlining.
25:51 Flexibility and autonomy in assessment scheduling.
28:29 Adapting to new tasks and responsibilities.
30:14 Adapting to changing policies, ensuring cross-department communication.
35:46 Encouraging team, breaking silos, fostering greatness together.
39:18 Challenging to balance experience and humility.
41:50 Ability to see strengths amidst challenges.
Let me know what you think of this podcast, as well as any ideas you have for an episode. Email me at [email protected]!
Copyright 2024 Central Ohio Area Agency On Aging
Show more best episodes
Show more best episodes
FAQ
How many episodes does Pretend I Know Nothing About have?
Pretend I Know Nothing About currently has 31 episodes available.
What topics does Pretend I Know Nothing About cover?
The podcast is about Non-Profit, Podcasts, Business and Government.
What is the most popular episode on Pretend I Know Nothing About?
The episode title 'S1E1 - Welcome to Pretend I Know Nothing About' is the most popular.
What is the average episode length on Pretend I Know Nothing About?
The average episode length on Pretend I Know Nothing About is 39 minutes.
How often are episodes of Pretend I Know Nothing About released?
Episodes of Pretend I Know Nothing About are typically released every 6 days, 23 hours.
When was the first episode of Pretend I Know Nothing About?
The first episode of Pretend I Know Nothing About was released on Jun 19, 2023.
Show more FAQ
Show more FAQ