Need to solve an intractable problem? Try collaborative governing

11/09/23 • 42 min

Harvard Kennedy School faculty member Jorrit de Jong and Harvard Business School Professor Amy Edmondson say the big, intractable problems challenges facing city leaders today are too complex to be addressed by any one agency or government department. Complex challenges like the shortage of economic opportunity and affordable housing, homelessness, the effects of the climate crisis, crime—and can only be solved by multiple organizations working together. But that’s easier said than done. Bringing together government agencies, nonprofits, private business, academia, and the public into successful collaborations can be a huge challenge. Different people bring different agendas and goals. They don’t necessarily trust each other. Sometimes they can’t even agree on what the problem actually is and they fail before even getting started. In a recent study, de Jong and Edmondson found that the most successful problem-solving collaborations have a number of things in common, including building a culture of safety and trust and being empowered to try, fail, and learn from mistakes. Sometimes, they say, the key can be just finding a place to start.

Jorrit de Jong is the Emma Bloomberg Senior Lecturer in Public Policy and Management at Harvard Kennedy School. He is director of the Bloomberg Center for Cities at Harvard University. His research and teaching focus on the challenges of making the public sector more effective, efficient, equitable, and responsive to social needs. A specialist in experiential learning, Jorrit has taught strategic management and public problem-solving in degree and executive education programs at HKS and around the world. He is also Faculty Co-Chair of the Bloomberg Harvard City Leadership Initiative, a joint program of Harvard Business School and Harvard Kennedy School, the world’s most comprehensive effort to advance effective problem-solving and innovation through executive education, research, curriculum development, and fieldwork in cities.

He is also Academic Director of the Innovations in Government Program at the Kennedy School’s Ash Center for Democratic Governance and Innovation. In that capacity, he launched the Innovation Field Lab, an experiential learning, executive education, and action-oriented research project working with 15 cities in Massachusetts and New York to help them leverage data, community engagement and innovation to revitalize distressed and underinvested neighborhoods. He holds a PhD in Public Policy and Management from Vrije Universiteit Amsterdam, as well as a Master in Philosophy and a Master in Public Administration from Leiden University. He has written extensively, including the books “The State of Access: Success and Failure of Democracies to Create Equal Opportunities;” “Agents of Change: Strategy and Tactics for Social Innovation;” and “Dealing with Dysfunction: Innovative Problem Solving in the Public Sector.”

Amy C. Edmondson is the Novartis Professor of Leadership and Management at the Harvard Business School, a chair established to support the study of human interactions that lead to the creation of successful enterprises that contribute to the betterment of society. Edmondson has been recognized by the biannual Thinkers50 global ranking of management thinkers since 2011, and most recently was ranked No. 1 in 2021. he also received that organization’s Breakthrough Idea Award in 2019, and Talent Award in 2017.

She studies teaming, psychological safety, and organizational learning, and her articles have been published in numerous academic and management outlets. Her 2019 book, “The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation and Growth,” has been translated into 15 languages. Her prior books: “Teaming: How organizations learn, innovate and compete in the knowledge economy;” “Teaming to Innovate;” and “Extreme Teaming” explore teamwork in dynamic organizational environments. Edmondson’s latest book, “Right Kind of Wrong,” builds on her prior work on psychological safety and teaming to provide a framework for thinking about, discussing, and practicing the science of failing well. Edmondson received her PhD in organizational behavior, AM in psychology, and AB in engineering and design from Harvard University.

Ralph Ranalli of the HKS Office of Communications and Public Affairs is the host, producer, and editor of HKS PolicyCast. A former journalist, public television producer, and entrepreneur, he holds an AB in Political Science from UCLA and an MS in Journalism from Columbia University.

The co-producer of PolicyCast is Susan Hughes. Design and graphics support is provided by Lydia Rosenberg, D...

The co-producer of PolicyCast is Susan Hughes. Design and graphics support is provided by Lydia Rosenberg, D...

Previous Episode

How to keep "TLDR" syndrome from killing your policy proposal

Harvard Kennedy School Professor Todd Rogers and Lecturer in Public Policy Lauren Brodsky say trying too hard to sound intelligent—even when communicating complex or nuanced ideas—isn't a smart strategy. Because today’s overburdened information consumers are as much skimmers as readers, Rogers and Brodsky teach people how to put readers first and use tools like simplification, formatting, and storytelling for maximum engagement. They say you can have the most brilliant, well-researched ideas in the policy world, but you can’t communicate them, they’ll never reach the ultimate goal—making an impact. Rogers is the faculty chair of the Behavioral Insights Group at the Kennedy School and the author of “Writing for Busy Readers: The Science of Writing Better.” Brodsky is senior director of the HKS Communications Program and the author of “Because Data Can’t Speak for Itself,” a book about how to more effectively communicate the data that supports groundbreaking research and evidence-based policy proposals. They say snarky millennials may be to something when they dismissively mocked your wordy social posts and text messages by replying “TLDR”—"too long; didn’t read”—because that’s how many busy readers feel about a lot of the writing that researchers, academics, and policy wonks do.

Todd Rogers is a Professor of Public Policy at the Harvard Kennedy School of Government. He is a behavioral scientist who works to improve communication, increase student attendance, and strengthens democracy. At Harvard, he is the faculty director of the Behavioral Insights Group and faculty chair of the executive education program Behavioral Insights and Public Policy. He received a Ph.D. jointly from Harvard's department of Psychology and Harvard Business School, and received a B.A. from Williams College, majoring in both Religion and Psychology. He is also co-founded two social enterprises: the Analyst Institute which focuses on improving voter communications, and EveryDay Labs, which partners with school districts to reduce student absenteeism. He is the author of the book “Writing for Busy Readers: The Science of Writing Better.”

Lauren Brodsky is the senior director of the HKS Communications Program and a lecturer in public policy who teaches courses on policy writing and persuasive communications. She is also faculty chair of the executive education program “Persuasive Communication: Narrative, Evidence, Impact.” A co-author of the book “Because Data Can’t Speak for Itself,” she also publishes the website Policy Memo Resource (www.policymemos.hks.harvard.edu) at HKS. Lauren lectures widely on policy communications and the use of evidence in writing for governmental agencies and non-profit organizations. She is a former Theodore Sorensen Research Fellow at the John F. Kennedy Presidential Library and Museum, where she conducted archival research on public diplomacy programs during the Kennedy administration. She holds a B.A. from the University of Pennsylvania and an M.A.L.D. and Ph.D. from the Fletcher School at Tufts University.

The co-producer of PolicyCast is Susan Hughes. Design and graphics support is provided by Lydia Rosenberg, Delane Meadows and the OCPA Design Team. Social media promotion and support is provided by Natalie Montaner and the OCPA Digital Team.

Next Episode

Legacy of privilege: David Deming and Raj Chetty on how elite college admissions policies affect who gains power and prestige

Legacy admissions, particularly at elite colleges and universities, were thrust into the spotlight this summer when the U.S. Supreme Court effectively ended affirmative action in admissions. The ruling raised many questions, and fortunately, Harvard Kennedy School professor David Deming and Harvard Economics Professor Raj Chetty were there with some important answers—having just wrapped up a 6-year study of the impact of legacy admissions at so-called “Ivy-plus” schools. Students spend years preparing to face judgment by colleges and universities as a worthy potential applicant. They strive for report cards filled with A’s in advanced placement courses. They volunteer for service projects and participate in extracurricular activities. They cram furiously high-stakes standardized tests. They do all that only to find a big question many top colleges have is effectively: “Who’s your daddy? And who's your mother? Did they go to school here?” Using data from more than 400 colleges and universities and about three and a half million undergraduate students per year, the two economists found that legacy and other elite school admissions practices significantly favor students from wealthy families and serve a gate-keeping function to positions of power and prestige in society.

Read Chetty and Deming's paper (co-authored by John Friedman): Diversifying Society’s Leaders? The Determinants and Causal Effects of College Admissions

David Deming’s Policy Recommendations:

Build a robust system of collecting and measuring the distribution of income for admitted students at colleges across the country.
Make standardized data in student income distribution transparent and widely available to facilitate better educational policy decisionmaking.

Raj Chetty’s Policy Recommendations:

Rework legacy admissions and other practices at elite colleges to reduce bias in favor of students from high-income families
Improve access for low- and middle-income students to a broader array of private, public, and community colleges as a means to promote economic mobility

Raj Chetty is the William A. Ackman Professor of Public Economics at Harvard University. He is also the director of Opportunity Insights, which uses “big data” to understand how we can give children from disadvantaged backgrounds better chances of succeeding. Chetty's research combines empirical evidence and economic theory to help design more effective government policies. His work on topics ranging from tax policy and unemployment insurance to education and affordable housing has been widely cited in academia, media outlets, and Congressional testimony. Chetty received his Ph.D. from Harvard University in 2003 and is one of the youngest tenured professors in Harvard's history. Before joining the faculty at Harvard, he was a professor at UC-Berkeley and Stanford University. Chetty has received numerous awards for his research, including a MacArthur "Genius" Fellowship and the John Bates Clark medal, given to the economist under 40 whose work is judged to have made the most significant contribution to the field.

David Deming is the Isabelle and Scott Black Professor of Political Economy and the academic dean of the Harvard Kennedy School. He is also the faculty dean of Kirkland House at Harvard College and a research associate at NBER. His research focuses on higher education, economic inequality, skills, technology, and the future of the labor market. He is a principal investigator (along with Raj Chetty and John Friedman) at the CLIMB Initiative, an organization that seeks to study and improve the role of higher education in social mobility. He is also a faculty lead of the Project on Workforce, a cross-Harvard initiative that focuses on building better pathways to economic mobility through the school-to-work transition. He recently co-founded (with Ben Weidmann) the Skills Lab, which creates performance-based measures of “soft” skills such as teamwork and decision-making. In 2022 he won the Sherwin Rosen Prize for outstanding contributions to Labor Economics. In 2018 he was awarded the David N. Kershaw Prize for distinguished contributions to the field of public policy and management under the age of 40. He served as a Coeditor of the AEJ: Applied from 2018 to 2021. He also writes occasional columns for the New York Times Economic View, which you can find linked on his personal website.

Ralph Ranalli of the HKS Office of Communications and Public Affairs is the host, producer, and editor of ...