How to work with management to create success and put policies into action with Sophie Kim
07/28/20 • 15 min
In this episode we look at how to obtain stronger employee satisfaction and eNPS through best practices in the feedback loop. Braven and Sophie discuss better methodologies for listening and utilizing powerful HR analytics tools like Peakon to reduce attrition and upkeep employee engagement. On this show we discuss what it should look like to instill values at every level of your organization and how leaders need to be accountable to those values to ensure the success of the company as a whole.
Keywords:
Employee Satisfaction, HR, HCM, Policy Making, Success. PeopleFirst, Management, Values, Team Accountability, Leadership, Employee Engagement, Culture.
Our Guest:
Sophie is SVP of People & Culture at CIVIC.
Which includes HR operations, total rewards, talent acquisition, employee experience, learning and development, and internal communications. CIVIC is one of the nation’s leading private money lenders; delivering fast, honest, simple financing for real estate investors. When Sophie joined CIVIC in early 2016, she brought with her a wealth of experience in human resources for rapid growth organizations like Lending Tree and LoanDepot where she served as Vice President within Human Resources.
Over the last decade, she has been focused on supporting people, compliance, sales, operations, systems, and creation of custom training programs.
Our Host:
Braven Greenelsh is currently the Founder & CEO at Three Good, and Chairman of the Board for La Visual. Over the past twenty years, Braven has founded six technology and agency businesses in several verticals: two of which he has successfully exited. Braven graduated from Biola University with a B.S. in Business Management while subsequently growing his first company La Visual, 700% year-over-year for 3 consecutive years.
Show References:
Book: Mastering the Rockefeller Habits: What You Must Do to Increase the Value of Your Growing Firm by Verne Harnish
Software: Peakon
Software: Karma Bot for Slack
Gallup Study Resources
In this episode we look at how to obtain stronger employee satisfaction and eNPS through best practices in the feedback loop. Braven and Sophie discuss better methodologies for listening and utilizing powerful HR analytics tools like Peakon to reduce attrition and upkeep employee engagement. On this show we discuss what it should look like to instill values at every level of your organization and how leaders need to be accountable to those values to ensure the success of the company as a whole.
Keywords:
Employee Satisfaction, HR, HCM, Policy Making, Success. PeopleFirst, Management, Values, Team Accountability, Leadership, Employee Engagement, Culture.
Our Guest:
Sophie is SVP of People & Culture at CIVIC.
Which includes HR operations, total rewards, talent acquisition, employee experience, learning and development, and internal communications. CIVIC is one of the nation’s leading private money lenders; delivering fast, honest, simple financing for real estate investors. When Sophie joined CIVIC in early 2016, she brought with her a wealth of experience in human resources for rapid growth organizations like Lending Tree and LoanDepot where she served as Vice President within Human Resources.
Over the last decade, she has been focused on supporting people, compliance, sales, operations, systems, and creation of custom training programs.
Our Host:
Braven Greenelsh is currently the Founder & CEO at Three Good, and Chairman of the Board for La Visual. Over the past twenty years, Braven has founded six technology and agency businesses in several verticals: two of which he has successfully exited. Braven graduated from Biola University with a B.S. in Business Management while subsequently growing his first company La Visual, 700% year-over-year for 3 consecutive years.
Show References:
Book: Mastering the Rockefeller Habits: What You Must Do to Increase the Value of Your Growing Firm by Verne Harnish
Software: Peakon
Software: Karma Bot for Slack
Gallup Study Resources
Previous Episode
How to build a team that thrives in uncertain times. Heart-centered leadership for the modern workforce with Mark Crowley
In this episode we discuss the future of leadership. And it’s all about the heart. How leading from the heart can be utilized within your organization to build healthier, happier, and higher-performing teams. Our guest Mark C. Crowley, Author of Lead from the Heart, discusses how we can unleash the power of this heart-centered leadership style to boost employee engagement and enable our teams to thrive!
Keywords:
Future Of Work, Workforce, Culture, Change, Culture-shift, Success. PeopleFirst, Management, Leadership, Employee Engagement, Well-being, HumanFlourishing, Believership.
Our Guest:
Mark C. Crowley is the author of “Lead From The Heart: Transformational Leadership For The 21st Century,” His mission is to fundamentally change how we lead people in workplaces around the globe.
Mark is a regular contributor to Fast Company Magazine and has been published by USA Today, Reuters, The Huffington Post, Gallup, CEO Magazine, Great Britain, and the Seattle Times. His two recent LinkedIn Pulse articles on employee engagement and managing millennials have been read well over a million times. His book is now being taught in nine American universities, including the educational PhD program at Brandman University in California & the MBA program at the University of Iowa. His “Lead From The Heart” podcast now has an audience in 142 countries.
Mark spent over 20 years as an executive at one of America’s largest financial institutions where he was named leader of the year. Quite untraditionally, Mark proved that deeply caring about and supporting people, and thereby positively affecting employee’s hearts, had a remarkable effect on driving sustained engagement, loyalty and productivity.
Our Host:
Braven Greenelsh is currently the Founder & CEO at Three Good, and Chairman of the Board for La Visual. Over the past twenty years, Braven has founded six technology and agency businesses in several verticals: two of which he has successfully exited. Braven graduated from Biola University with a B.S. in Business Management while subsequently growing his first company La Visual, 700% year-over-year for 3 consecutive years.
Show References:
Lead From The Heart: Transformational Leadership For The 21st Century by Mark C. Crowley
Mark's Podcast: Lead from the Heart
Article: Millennials Don’t Want Fun; They Want You To Lead Better by Mark C. Crowley
Next Episode
Easier said than done. How to bridge the gap between physical wellness to mental wellness.
Our Host:
Braven Greenelsh is currently the Founder & CEO at Three Good, and Chairman of the Board for La Visual. Over the past twenty years, Braven has founded six technology and agency businesses in several verticals: two of which he has successfully exited. Braven graduated from Biola University with a B.S. in Business Management while subsequently growing his first company La Visual, 700% year-over-year for 3 consecutive years.
Show References:
https://www.huffpost.com/entry/beyond-mcmindfulness_b_3519289
Dangers of McMindfulness - https://community.chronicle.com/news/1348-the-dangers-of-mcmindfulness
What happens when major corporations take mental health seriously? - https://www.huffpost.com/entry/mental-health-workplace_n_572b5a92e4b016f37894d142
Social Connection contributes to Mental Health - https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3150158/
Mental Health by the Numbers - https://www.nami.org/mhstats
Case Study:
Highsmith Case Study-
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