Episode 4 (01/16/13): Front Desks
01/16/13 • 72 min
Pediatric practice front desk performance - how to measure it, what to measure...and what you can't measure, but know you need to understand? We cover it all, in typical ADD-driven format. We touch on a few key benchmarks as well as the "subjective" understanding of the important features of a front desk employee. You can watch all the Pediatric Practice Management Media Casts on the Google Communities Page.
Pediatric practice front desk performance - how to measure it, what to measure...and what you can't measure, but know you need to understand? We cover it all, in typical ADD-driven format. We touch on a few key benchmarks as well as the "subjective" understanding of the important features of a front desk employee. You can watch all the Pediatric Practice Management Media Casts on the Google Communities Page.
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Episode 5 (02/27/13): Practice Culture
How important is your pediatric practice culture? What can you do to improve it, what and how can you make changes in your practice? Brandon and Chip discuss this subject in detail with examples from practices around the country. You can watch all the Pediatric Practice Management Media Casts on the Google Communities Page.
Links for contented mentioned during this episode:
DISC Assessments
Zappos and "Deliver Happiness"
The Netflix Employee Guide
Management By Baseball by Jeff Angus
The Advantage by Patrick Lencioni
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