Dr. Peter Yesawich on Elevating Healthcare with Hospitality EP 476

07/04/24 • 58 min

In this episode of Passion Struck, host Jon R. Miles interviews Dr. Peter Yesawich, Chairman of Hospital Healthcare Partners and Vice Chairman Emeritus of MMGY Global. Dr. Yesawich and Stowe Shoemaker co-authored the book "Hospitable Healthcare," which explores applying hospitality principles to healthcare to enhance the patient experience.

Dr. Yesawich introduces the PAEER model (Prepare, Anticipate, Engage, Evaluate, Reward) as a framework for improving patient satisfaction and overall healthcare experience. The model emphasizes the importance of understanding patient preferences, providing personalized care, and implementing loyalty programs to enhance patient engagement.

Order a copy of my book, "Passion Struck: Twelve Powerful Principles to Unlock Your Purpose and Ignite Your Most Intentional Life," today! Recognized as a 2024 must-read by the Next Big Idea Club, the book has won the Business Minds Best Book Award, the Eric Hoffer Award, the International Book Awards for Best Non-Fiction, the 2024 Reader’s Choice Contest by Connections eMagazine, and the Non-Fiction Book Awards Gold Medal. Don't miss out on the opportunity to transform your life with these powerful principles!

Full show notes and resources can be found here: https://passionstruck.com/dr-peter-yesawich-on-healthcare-with-hospitality/

In this episode, you will learn:

The importance of customer relationship management in healthcare
The PAEER model: Prepare, Anticipate, Engage, Evaluate, Reward
Examples of how healthcare providers can improve patient experience using hospitality principles
The concept of serving patients instead of just treating them
Implementing loyalty programs and incentives for patients
Franchising opportunities in healthcare
Using data and technology to enhance patient care and experience
Addressing the hospitality deficit in healthcare

All things Dr. Peter Yesawich: https://www.yesawichholding.com/our-team

Sponsors

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Full show notes and resources can be found here: https://passionstruck.com/dr-peter-yesawich-on-healthcare-with-hospitality/

In this episode, you will learn:

The importance of customer relationship management in healthcare
The PAEER model: Prepare, Anticipate, Engage, Evaluate, Reward
Examples of how healthcare providers can improve patient experience using hospitality principles
The concept of serving patients instead of just treating them
Implementing loyalty programs and incentives for patients
Franchising opportunities in healthcare
Using data and technology to enhance patient care and experience
Addressing the hospitality deficit in healthcare

All things Dr. Peter Yesawich: https://www.yesawichholding.com/our-team

Sponsors

--► For information about advertisers and promo codes, go to:https://passionstruck.com/deals/

Catch More of Passion Struck

Like this show? Please leave us a review here-- even one sentence helps! Consider including your Twitter or Instagram handle so we can thank you personally!

Previous Episode

Amy Leigh Mercree on Master Your Aura, Master Your Life EP 475

In this episode of Passion Struck, host John R. Miles interviews Amy Leigh Mercree, a holistic health expert and author of "Aura Alchemy." Amy discusses the concept of auras as biologically generated electromagnetic fields and explains their significance in holistic health and spiritual practices. She shares personal experiences of seeing auras and provides practical tips for developing the ability to perceive auras. Amy emphasizes the importance of mastering one's aura to take control of one's life and enhance intuition. The episode delves into various practices for cleansing electromagnetic fields, including shamanic oral work and medical intuitive healing techniques.

Full show notes and resources can be found here: https://passionstruck.com/amy-leigh-mercree-master-your-aura-master-life/

In this episode, you will learn:

What auras are and their significance in holistic health and spiritual practices
How to start developing the ability to see auras
Practical examples of using understanding of auras to make better decisions or navigate challenges
Various practices for cleansing electromagnetic fields, including shamanic oral work, medical intuitive healing, and specific energy clearing techniques
The concept of neutrino aura manifestation and how it can be used to influence physical reality through intention

All things Amy Leigh Mercree: https://amyleighmercree.com/

Sponsors

--► For information about advertisers and promo codes, go to:https://passionstruck.com/deals/

Catch More of Passion Struck

Like this show? Please leave us a review here-- even one sentence helps! Consider including your Twitter or Instagram handle so we can thank you personally!

Next Episode

Breaking Free From the Busyness Trap: 3 Steps to Happiness w/John R. Miles EP 477

In this eye-opening episode of Passion Struck, host John R. Miles dives deep into the pervasive issue of the busyness trap and how it can lead to a life of quiet desperation. This episode uncovers the hidden costs of our relentless hustle, featuring the compelling journey of Rachel, who found herself ensnared by constant activity and unfulfilled despite her many accomplishments. John shares practical strategies to help you break free from the busyness trap, reclaim your time, and rediscover true fulfillment.

Full show notes and resources can be found here: https://passionstruck.com/breaking-free-busyness-trap-3-steps-to-happiness/

In this episode, you will learn:

How to identify the busyness trap and its impact on your life
The hidden costs of constant activity and unfulfilled accomplishments
Rachel’s compelling journey from busyness to fulfillment
Practical strategies to break free from the busyness trap
How to set essential boundaries to protect your time and energy
The importance of prioritizing what truly matters in your life
Techniques for rediscovering your passions and embracing intentional living
Steps to align your daily actions with your core values
Ways to achieve a balanced and satisfying life
How to transform your approach to busyness for genuine success and happiness

Sponsors

--► For information about advertisers and promo codes, go to:https://passionstruck.com/deals/

https://passionstruck.com/passion-struck-book/—Order a copy of my new book, "Passion Struck: Twelve Powerful Principles to Unlock Your Purpose and Ignite Your Most Intentional Life," today! The book was selected by the Next Big Idea Club as a must-read for 2024 and received numerous accolades, including Best Non-Fiction Book at the International Book Awards, the 2024 Reader’s Choice Contest by Connections eMagazine, Business Minds Best Book 2024, a Gold Medal from the Non-Fiction Book Awards, and the Eric Hoffer Book Award.

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