Scaling Up Collections Teams for Clients with Murat Akbay

03/02/20 • 18 min

Overdue Advice: Cash Flow & Debt Collection Strategies to Grow Your Business

Every episode of overdue advice is aimed at providing business leaders perspective on how and why debt collection can have a positive effect on your business’s cash flow and customer relationships. By the time some companies contact MetCredit, the pressure of receivables is extreme. MetCredit can usually start collecting within a few days. If it’s a larger client, MetCredit scales up to accommodate the workload.

Recently, MetCredit landed a significant new client. Collection Supervisor Murat Akbay was just promoted and he’s MetCredit’s newest collections manager for its newest client. In fact, everything is so new, Murat just got an office, and is hiring a new collections team. Murat’s team needs people!

In this episode, we pull back the curtain on how MetCredit scales up to prepare a collections team, and how the first thing new debt collectors learn is MetCredit’s ethical framework which is, first and foremost, about respect.

Near the end of the conversation, Christina Huijsink from MetCredit’s HR department pops in to shed some light on some of the benefits of working at MetCredit.

Near the end of the conversation, Christina Huijsink from MetCredit’s HR department pops in to shed some light on some of the benefits of working at MetCredit.

Previous Episode

Careers in Collections - How Long Term Employees Foster Success

The financial services sector is built on trust. The clearer the contract, the more trust. In debt collection experience is the currency of trust. Debt collection is a people business after all. And MetCredit's people know their business. If you tour MetCredit's offices, you'll see long time service awards of 5, 10, 15 and over 20 years experience. In business, longevity translates as consistency, reliability, and trust.

In this episode of overdue advice, we talk to three of MetCredit's collections teams. Quinn Yule and Katrina Nillsen are Collections Managers, and Zak Abdi is a Collection Advisor. We find out why they choose a career in collections, and what motivates them to serve their clients.

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Have overdue accounts you need collected? Get Started Today! https://www.metcredit.com/contact/
MetCredit Business Debt Recovery Calculator: https://www.metcredit.com/debt-recovery-calculator/

MetCredit Canada: http://www.metcredit.com
MetCredit USA: http://www.metcreditusa.com
Collection Advisor Blog: https://blog.metcredit.com/
YouTube: https://www.youtube.com/channel/UCYZUyCh4ExSogfqj6qC-orw

Next Episode

Solutions for Unsolvable Debt with Jayde Samarzija, Quinn Yule, & Zak Abdi

If your customers are consumers, this episode is going to be of special interest. We’re going to pull back the curtain and have a frank discussion with debt collection specialists about how they try to resolve people’s debt problems.

Most consumer debts aren’t big - a reminder or call from a third-party collection agency like MetCredit is enough of a wake-up call to get paid. For a minority of people, debt is a big problem. And by big problem, I mean a house-sized problem.

“House poor” is more than just a label - when it happens, it’s a real crisis. This may sound like a nightmare, but it’s a reality for more people than you’d think: You own a house, you have a mortgage, but you spend more than you make every month, credit cards are maxed, banks won’t lend you money, and the bills just keep on coming.

Bankruptcy isn’t a great solution because everyone loses. The creditor may only get a portion of what they’re owed, and the person in debt gets a ruined credit rating that guarantees higher interest rates in the future.

This episode is about how MetCredit’s collectors work with mortgage brokers to recover the maximum amount of your debt and allow them to keep most of their assets and recover their credit rating. MetCredit’s strategy is to turn people in debt back into paying customers.

Quinn Yule is a collections manager at MetCredit, and Zak Abdi is a collections advisor. When debt situations get serious or complex, they’ll refer the file to Jayde Samarzija - a mortgage broker with Canadian Financial Solutions.

Quinn, Zak, and Jayde talk about the current state of consumer debt, how they deal with it, the situations they see, and the kinds of creative solutions and resolution for people who would otherwise have to declare bankruptcy.