Enhancing Interpersonal Skills in EMS

09/12/23 • 56 min

Welcome to another episode of "Outside the Box", where we delve into vital skills that can enhance clinical performance in the EMS sector. Join our host as he engages with Marcello Perez, a veteran in customer service with over 20 years in the insurance industry, in a candid discussion on the art of effective communication.
In this episode, Marcello shares wisdom from his career, drawing parallels between the EMS and insurance worlds in handling emotionally charged situations and emphasizing relationship-building with patients, team members, and the community. Marcello reflects on his upbringing in a vibrant, straightforward family that fostered his innate ability to connect with individuals authentically and openly, a skill indispensable in the high-pressure environment of EMS.
Whether you are at the beginning of your EMS journey or a seasoned professional, tune in to gain valuable insights and practical tips to elevate your interpersonal skills and customer service approach.
Disclaimer: The Sugar Fire Department, including its officers, employees, and affiliates, shall not be held responsible or liable for any claims, damages, injuries, or losses arising from the use or misuse of the information presented in these videos. It is important to note that the videos are not a substitute for professional medical advice, diagnosis, or treatment. Emergency Medical Services (EMS) providers should always adhere to the local protocols set by their agency and Medical Director.

Previous Episode

Reviving Respiratory Care

Welcome to another episode of "Outside the Box," our EMS podcast designed to elevate clinical performance within Sugarland. Chief Atripaldi, an accomplished combat medic, paramedic, firefighter, and educator, joins us as our distinguished guest in this installment. He places the spotlight on a fundamental yet often underestimated subject: ventilation.
We explore the world of patient ventilation, where bag valve masks (BVM) and mechanical ventilators take the stage, and emphasize the significance of precision and knowledge when using these tools. Chief Atripaldi introduces a novel perspective that challenges the conventional hierarchy based solely on certifications. Instead, he urges consideration of the role of proficiency and skill validation in making these decisions.
Uncover the pitfall of assuming equipment mastery and discover the vital importance of continuous assessment and a revised approach to ventilation management. The episode promises to offer insights that could potentially reshape perceptions of this pivotal aspect of patient care.

Next Episode

The Art of Effective Learning

In this episode of "Outside the Box," Kevin dives into the world of effective education and training methodologies. Joined by education expert Jennifer Perry, they explore the intricacies of group instruction, the transformation to more personalized teaching approaches, and the pivotal role of instructional coaches. From her 22 years of teaching experience, Perry emphasizes the importance of vertical alignment across grade levels, the power of pre-planning, and the value of feedback in refining instructional techniques.
Whether you are a teacher, an EMS professional, or simply interested in effective education, this episode sheds light on methods to enhance information absorption and application. Discover the parallels between classroom teaching and on-the-job training, and uncover strategies to optimize learning outcomes.
Join us to improve your understanding and skills in conveying critical knowledge.
Disclaimer: The Sugar Fire Department, including its officers, employees, and affiliates, shall not be held responsible or liable for any claims, damages, injuries, or losses arising from the use or misuse of the information presented in these videos. It is important to note that the videos are not a substitute for professional medical advice, diagnosis, or treatment. Emergency Medical Services (EMS) providers should always adhere to the local protocols set by their agency and Medical Director.