Piyush Singh from Accenture on the shift from big data to small data

In this episode of Our Own Devices, our host Nandagopal Rajan speaks to Piyush Singh from Accenture about the rapid change in consumer preferences in a post-pandemic world. A pause in our physical human interactions pushed the consumers to a digital world overnight. How is this ‘phygital world’ (physical+digital) changing the consumer preferences and behaviours in the new normal and how are the financial institutions keeping up with these changes?