Retail modernization special with leading retail technology analyst, Paula Rosenblum
01/22/25 • 21 min
In this conversation, the celebrated retail analyst and ex-CTO, Paula Rosenblum, and Irene discuss the critical need for modernization in customer service systems across the global retail industry.
They emphasize the importance of extensibility in solving the challenges posed by legacy systems, as well as how IT leadership can manage organizational inhibitors that hinder change.
The discussion also highlights the significance of customer experience and effective change management strategies in navigating these obstacles.
Thank you for listening!
In this conversation, the celebrated retail analyst and ex-CTO, Paula Rosenblum, and Irene discuss the critical need for modernization in customer service systems across the global retail industry.
They emphasize the importance of extensibility in solving the challenges posed by legacy systems, as well as how IT leadership can manage organizational inhibitors that hinder change.
The discussion also highlights the significance of customer experience and effective change management strategies in navigating these obstacles.
Thank you for listening!
Previous Episode
The Risk of Inequality with the Right Honourable Liam Byrne
In this episode, Irene is joined by British politician Liam Byrne. Liam is a Labour MP for Birmingham Hodge Hill, a member of His Majesty's Privy Council, elected chair of the Global Parliamentary Network on the World Bank and IMF, and chair of the House of Commons Business and Trade Select Committee. He's also a former Gwillem Gibbon Research Fellow at Nuffield College Oxford, an honorary professor at the University of Birmingham and author of over 20 publications on economics, foreign policy and public service reform.
Liam and Irene discuss his background in public service and business, the current state of the UK economy, and the challenges of inequality and populism. Liam emphasizes the need for a modern supply-side economic strategy, addressing productivity issues, and the importance of innovation supported by government policy.
Thank you for listening!
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The risk of the status quo with transformation expert, Dr Leda Glyptis
In this episode, Irene sits down with world-renowned financial services transformation expert, Dr. Leda Glyptis.
With two decades of experience driving modernization in financial institutions, Leda unpacks the risks of resisting change and the critical need for banks to adapt in an increasingly dynamic landscape.
She explores the impact of regulation, the human factors that often derail transformation efforts, and the challenges of breaking free from the comfort of the status quo.
This insightful conversation is a must-listen for anyone navigating change in financial services.
Thank you for listening!
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