Notable Perspectives

In this episode, Eric Berger sits down for an in-depth conversation with Dr. Aaron Neinstein, chief medical officer at Notable. Among other things, the two discuss:

How IT has become a strategic priority in healthcare

What ROI means in today’s business environment

What comes next for generative AI in healthcare

And much more.

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Eric Berger is a member of Bain’s Healthcare & Life Sciences and Private Equity practices with more than 10 years of consulting experience.

Eric advises clients across a range of industries, with a focus in private equity funds as well as healthcare payers and services and biotech / pharma. He has additional experience in industrial goods and services and consumer packaged goods.

He holds expertise in topics related to commercial due diligence, business unit strategy, operating model, organization design, pricing, brand strategy and mergers & acquisitions.

Prior to joining Bain in 2011, Eric worked for a small consulting firm in Boston focused on the pharmaceutical, biotech and medical device industries. Previously, he was a researcher in organic chemistry at Harvard University. Eric has published in Science and the Journal of the American Chemical Society and was awarded a grant from the Howard Hughes Medical Institute and the Jean Dreyfus Boissevain scholarship.

Eric earned an MBA from MIT Sloan School of Management. He holds a BA cum laude and MA in chemistry from Harvard University.

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Outline

Here are the timestamps for this episode.

(00:00) - Intro

(00:15) - The state of healthcare IT

(01:25) - Healthcare executives’ mindset today

(02:55) - Healthcare’s ‘new normal’ is here

(05:30) - IT is a strategic priority in healthcare

(07:40) - Competing priorities and feelings among the healthcare C-suite

(09:40) - The rapidly evolving role of the healthcare CIO

(10:50) - What ROI means in today’s environment

(12:35) - Healthcare executives are making technology investments in these key areas

(13:44) - Why patient experience and quality are significant priorities

(16:19) - Generative AI in healthcare - where are we now?

(18:43) - The leading vanguard of health systems using AI

(19:30) - Using Generative AI for healthcare’s unstructured data

(21:41) - From thinking about AI use cases to a focus on how AI impacts business strategy

(26:52) - What comes next for AI in healthcare?

(29:52) - End

Relevant links

Eric Berger on LinkedIn

Dr. Neinstein on LinkedIn and Twitter

Notable on LinkedIn

* Notable Perspectives

In this episode, Krista Hoglund sits down for an in-depth conversation with Dr. Aaron Neinstein, chief medical officer at Notable. Among other things, the two discuss:

Krista’s huge ‘ah-ha’ moment in regards to change management

The explosion of technology for virtually every use case

How healthcare is person-centric, but the EHR is not

And much more.

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Krista Hoglund, Chief Executive Officer of Security Health Plan of Wisconsin, Inc., is a healthcare executive with a track record of building high-functioning leadership teams, developing corporate strategies that work, achieving strong growth and positive financial results. She makes change happen by listening, analyzing and being willing to take risks.

Krista is a key proponent of Security Health Plan’s strategic imperative calling for stewardship of financial and human resources. She is highly focused on reducing the total cost of care for Security Health Plan customers, and across the health insurance and health care industry. As Chief Actuary and Financial Officer, Krista was a key leader in cost reduction efforts at Marshfield Clinic Health System through which Security Health Plan achieved more than $80 million in year-over-year savings. She has shaped policy, planning and analysis guiding the Health Plan’s decisions that affect its financial performance. She has worked especially closely with the financial leadership team at Marshfield Clinic Health System to ensure financial vitality for Security Health Plan and the Health System overall.

Prior to being named CEO in 2021, Krista built her career through progressively advancing roles within Security Health Plan’s executive leadership, actuarial and business intelligence areas, most recently serving as Chief Actuary & Financial Officer.

Krista is a graduate of the University of Wisconsin-Stout with a bachelor’s degree in applied mathematics, and is working toward her master’s degree in business administration. In addition, she completed the Carol Emmott Foundation Fellowship Program, along with a number of additional executive leadership training programs that have created the foundation of her leadership philosophy. She is an Associate of the Society of Actuaries, and a Member of the American Academy of Actuaries.

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Outline

Here are the timestamps for this episode.

(00:00) - Intro

(01:35) - The changing payer-provider dynamic

(03:40) - The power of data in breaking down provider resistance

(06:05) - When driving alignment between payers and providers, the messenger matters

(09:00) - The unique challenges faced by plans when driving toward value-based care

(11:07) - Deploying technology into the provider space to help make value-based care a reality

(14:25) - What it takes to earn the trust of the provider community

(18:55) - The technology strategies that are being used at Security Health Plan

(22:30) - What fundamentals make the move to value-based care significantly more difficult than it should be?

(27:05) - What does personalized member or patient engagement look like?

(28:00) - Shifting from reactive to proactive patient engagement and care delivery

(29:30) - Healthcare’s opportunity for personalization and automation through technology

(30:34) - What will technology unlock for payers and providers over the next few years?

(32:49) - The optimization of healthcare’s administrative tasks with technology

(34:56) - The role of technology in creating synergies between payers and providers

(36:02) - Advice for those looking to bring plans and providers closer together

(40:14) - End

Relevant links

Krista Hoglund on LinkedIn

Dr. Neinstein on LinkedIn and Twitter

Notable on LinkedIn

* Notable Perspectives

In this episode, Dr. Robert Wachter sits down for an in-depth conversation with Dr. Aaron Neinstein, chief medical officer at Notable. Among other things, the two discuss:

Why the latest AI innovations are a true game-changer for healthcare

What most healthcare organizations can learn from the Atlanta Braves

How to balance safety and benefits when it comes to AI

And much more.

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Dr. Robert M. Wachter is chair of the UCSF Department of Medicine, which leads the nation in grants from the National Institutes of Health and is consistently ranked as one of the nation’s best. His primary interests are health care quality, safety and policy. He coined the term hospitalist in 1996 and is widely credited as the founder and academic leader of the hospitalist specialty in medicine, the fastest-growing specialty in U.S. medical history.

Wachter is an international leader in health care safety and quality. He has published more than 250 articles and six books on health care topics, including Understanding Patient Safety, the world’s top-selling safety primer, now in its third edition. He is a frequent contributor to the New York Times and Wall Street Journal.

Wachter received his medical degree at the Perelman School of Medicine at the University of Pennsylvania. He completed a residency in internal medicine, serving as chief resident, at UCSF. He was a Robert Wood Johnson Foundation Clinical Scholar at Stanford University, and he studied patient safety in England in 2011 as a Fulbright Scholar.

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Outline

Here are the timestamps for this episode.

(00:00) - Intro

(01:24) - Your book Digital Doctor from 10 years ago - what did you get right and wrong?

(03:33) - Avoiding unintended consequences with digital in healthcare

(04:33) - How the industry is cautiously approaching GPT-4 and new AI innovations

(05:00) - The biggest opportunity in healthcare? Focusing on this area

(05:40) - How the Atlanta Braves compare to the average healthcare organization

(06:29) - Have GPT-4 and LLMs helped us move beyond the ‘AI winter?’

(10:19) - Why the latest AI innovations represent a step-change for healthcare

(11:43) - What problems in healthcare are most ripe for solving with AI?

(14:54) - Balancing safety and benefit as we think about AI in healthcare

(19:11) - What is top of mind as we head into 2024?

(22:24) - The future risk of AI complacency

(25:27) - End

Relevant links

Bob Wachter on LinkedIn

Bob Wachter on Twitter

Dr. Neinstein on LinkedIn and Twitter

Notable on LinkedIn

Notable Perspectives

In this episode, Dr. Patrick McGill sits down for an in-depth conversation with Dr. Aaron Neinstein, chief medical officer at Notable. Among other things, the two discuss:

Why transformation requires courage and how to be a courageous leader

The need to think about ROI in terms that go beyond just financials

The promise of Generative AI for healthcare

And much more.

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Patrick McGill, MD, is an executive vice president and Community Health Network's chief transformation officer, a role he assumed in November 2021.

Dr. McGill is responsible for population health management, value-based care, envisioning data-enabled strategies, overseeing information technology and digital transformation, and leading Community’s effort to use analytics to drive transformation.

Since joining Community in 2010 as a family medicine physician, Dr. McGill has advanced through a variety of roles. After working in informatics, he was named medical director for physician informatics. In 2017, Dr. McGill was named vice president, clinical transformation, and shortly thereafter became senior vice president, clinical strategies.

Dr. McGill holds a bachelor of science degree from the University of Georgia and received his medical degree at the Medical College of Georgia School of Medicine in Augusta, GA. He completed his family medicine residency at Ball Memorial Hospital in Muncie, IN. He is board-certified by the American Board of Family Medicine.

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OUTLINE

Here are the timestamps for this episode.

(00:00) - Intro

(01:57) - Why having courage is critical in bringing transformation to healthcare

(03:37) - Any transformation project must start by clearly defining the problem to be solved

(04:30) - Breaking down healthcare’s traditional mindset of siloed thinking

(07:51) - Why healthcare organizations need to think about ROI differently

(10:29) - The healthcare workforce now and in the future

(13:15) - Healthcare problems that were once intractable can now be solved with AI

(14:34) - Using AI for segmentation and personalization in healthcare

(15:33) - Examples of failed programs and the leadership lessons learned

(17:34) - The critical importance of alignment in driving change and transformation

(19:14) - Why right now is one of the most exciting times for the healthcare industry

(21:21) - End

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Relevant links

Dr. Patrick McGill on LinkedIn

Dr. Neinstein on LinkedIn and Twitter

Notable on LinkedIn

* Notable Perspectives

In this episode, Ilana sits down for an in-depth conversation with Dr. Aaron Neinstein, chief medical officer at Notable. Among other things, the two discuss:

What organizations look and function like when they are taking the right approach to responsible AI

How responsible AI is similar to the ‘rules of the road’ that keep us organized, safe, and able to get to where we want to go quickly when driving

Where healthcare organizations typically start with responsible AI

And much more.

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Ilana is Director and Responsible AI Lead at PwC US, where she serves as one of the leads for Artificial Intelligence. Ilana specializes in applying machine learning and simulation modeling to address client needs across sectors regarding strategic deployment of new services, operational efficiencies, geospatial analytics, explainability and bias.

Ilana is a Certified Ethical Emerging Technologist, is listed as one of 100 “Brilliant Women in AI Ethics” in 2020, and was recently recognized in Forbes as one of 15 leaders advancing Ethical AI. Since 2018, she has led PwC’s efforts globally in the development of cutting-edge approaches to build and deploy Responsible AI.

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Outline

Here are the timestamps for this episode.

(00:00) - Intro

(02:00) - Defining Responsible AI

(05:25) - Who typically ‘owns’ responsible AI within an organization?

(08:10) - Why responsible AI should fit within existing governance capabilities

(10:42) - The differences in responsible AI for builders vs. implementers

(13:33) - Who is doing responsible AI the right way? What are examples?

(16:30) - How a good governance program is like the rules of the road for driving

(19:10) - Where organizations have ‘gone wrong’ with responsible AI - common themes

(24:13) - Where healthcare executives should start with responsible AI

(29:04) - Exploring the common objections to advanced AI technologies

(30:26) - Recommended resources for learning more about responsible AI

(34:47) - End

Relevant links

Ilana Golbin on LinkedIn

Dr. Neinstein on LinkedIn and Twitter

NIST AI Risk Management Framework

Notable on LinkedIn

* Notable Perspectives