Ep. 38: "What’s the Fuss With Health History Forms?" with Dayna Johnson
10/03/19 • 58 min
After some chatter about Dentrix’s Business of Dentistry event, we get into why our health histories are really only surface level information. What if you were a bit more inquisitive in asking the ‘why’ of their health and medications?
Going paperless is unavoidable in today’s modern practice. Dayna walks us through expectations – spoiler alert: there’s still some paper. Our patients expect us to be modernized and portals and forms are their first interaction with us. How is your office presenting itself?
Dayna then dives deep into health history forms and how we can sometimes screw it up. BUT she talks about how we can improve the process so that if your records are subpoenaed or reviewed you won’t feel like a bundle of nerves.
Towards the end we talk about intra-office communication and how that’s essential now. We’ve moved past Post-it notes!
--------------------------------
Dayna’s latest NEA webinar can be found here: https://nea-fast.com/webinar-recordings/
The episode from A Tale of Two Hygienists that discusses dental emergencies from an EMT point of view.
You can reach her via these channels:
Twitter: @mynovonee
Facebook: MyNovonee
Web: Novonee
Email: [email protected]
Teresa’s Website- https://www.odysseymgmt.com/ (sign up for my newsletter!)
Teresa’s Book - http://odysseymgmt.corecommerce.com/Book/ (use ‘newsletter’ for $3 off)
Teresa is partly supported by Weave Communications and their Practice Growth Summit. Register for it and receive unlimited access to videos given by leading dental educators (CE too!). It’s not Weave stuff – it’s business stuff:
https://try.getweave.com/weave-practice-growth-summit/
**If you like the show then I’d appreciate a good rating. Tell your friends 😊 Even podcasters ask for referrals! **
After some chatter about Dentrix’s Business of Dentistry event, we get into why our health histories are really only surface level information. What if you were a bit more inquisitive in asking the ‘why’ of their health and medications?
Going paperless is unavoidable in today’s modern practice. Dayna walks us through expectations – spoiler alert: there’s still some paper. Our patients expect us to be modernized and portals and forms are their first interaction with us. How is your office presenting itself?
Dayna then dives deep into health history forms and how we can sometimes screw it up. BUT she talks about how we can improve the process so that if your records are subpoenaed or reviewed you won’t feel like a bundle of nerves.
Towards the end we talk about intra-office communication and how that’s essential now. We’ve moved past Post-it notes!
--------------------------------
Dayna’s latest NEA webinar can be found here: https://nea-fast.com/webinar-recordings/
The episode from A Tale of Two Hygienists that discusses dental emergencies from an EMT point of view.
You can reach her via these channels:
Twitter: @mynovonee
Facebook: MyNovonee
Web: Novonee
Email: [email protected]
Teresa’s Website- https://www.odysseymgmt.com/ (sign up for my newsletter!)
Teresa’s Book - http://odysseymgmt.corecommerce.com/Book/ (use ‘newsletter’ for $3 off)
Teresa is partly supported by Weave Communications and their Practice Growth Summit. Register for it and receive unlimited access to videos given by leading dental educators (CE too!). It’s not Weave stuff – it’s business stuff:
https://try.getweave.com/weave-practice-growth-summit/
**If you like the show then I’d appreciate a good rating. Tell your friends 😊 Even podcasters ask for referrals! **
Previous Episode
Ep. 37: "Hero Talk" with Dr. Paul Etchison
Dr. Etchison is a former client but I can’t take the credit. The man is motivated and super-smart about the dental business side. I’m not talking about the numbers – he knows systems and how to be a good boss. Listen in as we talk about:
- How documenting processes save him so much time. Teams change but how we treat our patients doesn’t.
- He’s retaining team members. He knows he’s in a good spot but he shares how he worked through the struggles.
- How much does he utilize the assistant and how do you get them to that level?
- Four handed dentistry is not that prevalent and it’s a damn shame. Watch an example of it here (complete with slow jazz!)
- Business round up: he’s transparent with the team and believes in upping the production number rather than hyper-focusing on the expenses.
- What would we bring on a tropical island? Floss or coconut husk? (It cuts out a bit here – apologies!)
- What are we watching? Paul gives OA a mind-blowing thumbs up.
- We did get cut off here and I apologize for that! Please go check out Paul’s info – he’s a great guy with great info!
Links from Today’s Show
- Paul’s Podcast - http://dentalpracticeheroes.com/
- Paul’s Practice Heroes Facebook - https://www.facebook.com/dentalpracticeheroes/
- Paul’s book (get it – it’s good) – https://amzn.to/2ZqihNW
- Paul’s upcoming video series will be a huge resource for you – get on their email list now to be alerted to their launch. https://www.dentalbusinessmentor.com/
Teresa’s Website- https://www.odysseymgmt.com/ (sign up for my newsletter!)
Teresa’s Book - http://odysseymgmt.corecommerce.com/Book/ (use ‘newsletter’ for $3 off)
This podcast is partly supported by Weave Communications and their Practice Growth Summit. Register for it and receive unlimited access to videos given by leading dental educators (CE too!). It’s not Weave stuff – it’s business stuff:
https://try.getweave.com/weave-practice-growth-summit/
**If you like the show then I’d appreciate a good rating. Tell your friends 😊 Even podcasters ask for referrals! **
Next Episode
Ep. 39 "What is Smile Direct Club's business model? It may not be what you think." with Kevin Henry
I attended a recent course presented by Dr. Jeff Sulitzer who is the Chief Clinical Officer at SmileDirectClub (SDC). You've probably heard a lot about SDC as they have haters and lovers all over the net.
Listen in as I recall the conversation and what it means for your office (do you see SDC patients after the fact?). The bigger picture is something else completely and I'll expand on that towards the end.
Key points:
- the liability is not where you expect it to be
- the FTC and FDA have written legal briefs siding with SDC
- should we blame patients for being convenience driven?
And SDC is not the only one. I'm aware of at least 8 other companies who are going straight to consumer with these treatments. You don't need to change your business model but like I say in my classes: you can't make good decisions without all the facts.
Share this with your friends to continue the conversation. Grab some popcorn and enjoy the show!
Links:
SmileDirectClub https://smiledirectclub.com/
Article: ADA's duel with SDC heats up
Article:
SmileDirectClub is now the worst unicorn IPO of 2019, down nearly 60% from its debut
Article: SDC's official reaction to a recent class action suit
----
Teresa’s Website- https://www.odysseymgmt.com/ (sign up for my newsletter!)
Teresa’s Book - http://odysseymgmt.corecommerce.com/Book/ (use ‘newsletter’ for $3 off)
----
Teresa is partly supported by Weave Communications and their Practice Growth Summit. Register for it and receive unlimited access to videos given by leading dental educators (CE too!). It’s not Weave stuff – it’s business stuff:
https://try.getweave.com/weave-practice-growth-summit/
**If you like the show then I’d appreciate a good rating. Tell your friends 😊 Even podcasters ask for referrals!**
If you like this episode you’ll love
Episode Comments
Generate a badge
Get a badge for your website that links back to this episode
<a href="https://goodpods.com/podcasts/nobody-told-me-that-a-dental-podcast-with-teresa-duncan-167700/ep-38-whats-the-fuss-with-health-history-forms-with-dayna-johnson-9135422"> <img src="https://storage.googleapis.com/goodpods-images-bucket/badges/generic-badge-1.svg" alt="listen to ep. 38: "what’s the fuss with health history forms?" with dayna johnson on goodpods" style="width: 225px" /> </a>
Copy