94 B: The Importance Of Practice And Reflection In Negotiation | With Melissa Fortunato

In this NEGOTIATEx episode, Nolan and Aram continue their discussion with Melissa Fortunato, a retired FBI special agent. Melissa emphasizes active listening in negotiation, highlighting Stephen Covey’s principle of seeking first to understand and humorously compares negotiations with her teenage daughters to those with the Taliban. She shares strategies for silent negotiations, like using intermediaries, and discusses effective questioning and self-reflection. Melissa also addresses adapting crisis negotiation skills to business consulting, the role of mindset and rapport in high-stakes negotiations, and balancing AI integration with human connection. The episode concludes by underscoring deep learning and consistent practice in mastering negotiation skills.