Episode 29: Mik Kersten + Maya Leibman & Ross Clanton

04/06/21 • 44 min

Mik + One: The Official Project to Product Podcast by Dr. Mik Kersten

In this episode, Mik is joined by two IT leaders from American Airlines: Maya Leibman, Executive Vice President and Chief Information Officer, and Ross Clanton, Managing Director of Technology Transformation. Mik, Maya and Ross delve into American Airlines shift to digital innovation, including insights into: - Changing and influencing leaderships approach to IT, innovation and software - Working with finance to enable them to better understand software products and IT value streams - How American Airlines delivered touchless kiosk in six weeks in response to the COVID-19 pandemic - Some of the missteps and failures where things didn't go as planned - Ensuring IT delivery is connected to business outcomes to create a rapid feedback loop - Celebrating success, having fun and increasing the happiness and engagement of employees Subscribe to the Mik + One podcast today so you never miss an episode and don’t forget to leave your review. Follow Mik on Twitter: @mik_kersten #MikPlusOne www.tasktop.com For more information about Maya Leibman and Ross clanton and to view the full list of additional resources, visit: https://projecttoproduct.org/podcast/american-airlines/

Previous Episode

Episode 29: Maya Leibman and Ross Clanton on American Airlines Going Contactless

Mik, Maya and Ross delve into American Airlines shift to digital innovation, including insights into:

Changing and influencing leaderships approach to IT, innovation and software
Working with finance to enable them to better understand software products and IT value streams
How American Airlines delivered touchless kiosk in six weeks in response to the COVID-19 pandemic
Some of the missteps and failures where things didn't go as planned
Ensuring IT delivery is connected to business outcomes to create a rapid feedback loop
Celebrating success, having fun and increasing the happiness and engagement of employees

Subscribe to the Mik + One podcast today so you never miss an episode and don’t forget to leave your review.

Follow Mik on Twitter: @mik_kersten #MikPlusOne
www.tasktop.com

For more information about Maya Leibman and Ross Clanton, to view the full list of resources featured in this episode, and to download the episode transcript, visit:
https://projecttoproduct.org/podcast/american-airlines/

Next Episode

Episode 30: Brian Solis on the Digital Change Agents in the Novel Economy

It’s episode 30 and what a guest we’ve got! Mik welcomes Brian Solis, Global Innovation Evangelist at Salesforce and world-renowned keynote speaker and an award-winning author of eight bestselling books.

In this episode, Mik and Brian cover a lot of ground and discuss many key topics including:

How people should think about their digital transformations in order to change their thinking in 2021 and adapt to the novel economy
Avoiding the pitfalls and traps of digital transformations and guidance on how organizations can successfully adapt
The importance of defining a product value stream and measuring transformations to increase customer value, faster
Driving innovative digital experiences in order to gain customer attention and loyalty
Advice to the Digital Change Agents in order to get leadership buy-in and drive change middle-up instead of top-down

Subscribe to the Mik + One podcast today so you never miss an episode and don’t forget to leave your review.

Follow Mik on Twitter: @mik_kersten #MikPlusOne
www.tasktop.com

For more information about Brian Solis, to view the full list of resources featured in this episode, and to download the episode transcript, visit:
https://projecttoproduct.org/podcast/brian-solis/