Accelerate the Customer AI Journey in Manufacturing

04/10/24 • 23 min

Microsoft Cloud Executive Enablement Series

In this Microsoft Cloud Executive Enablement Series episode, host Karuana Gatimu, Principal Manager for the Microsoft 365 Customer Advocacy Group, is joined by Jesse Alleyne, Industry Leader of Manufacturing at Microsoft. Karuana and Jesse discuss Microsoft's focus on customer initiatives and the shift towards a new era marked by AI. The conversation covers AI initiatives in customer experience, operations, and productivity, focusing on generative AI. Call center optimization, product design, and factory floor efficiency are explored, showcasing the transformative potential of AI. The discussion also addresses challenges and risks associated with AI adoption, emphasizing the importance of people and change management, technology governance, and data quality. Allen recommends staying updated through Microsoft blogs and the partner ecosystem.

In This Episode You Will Learn:

A focus on individuals amidst technological transitions
Insights into the intersection of AI and manufacturing
The long-term opportunity in the manufacturing sector from Microsoft

Some Questions We Ask:

How do you help partners address customer objections to this evolution?
What AI initiatives and technologies play in this space?
How will AI in manufacturing enhance call center interactions and improve product design?

Resources:

View Jesse Alleyne on LinkedIn

View Karuana Gatimu on LinkedIn

Watch the full video episode on YouTube.

Discover and follow other Microsoft podcasts at microsoft.com/podcasts

Download the Transcript

Hosted on Acast. See acast.com/privacy for more information.

In This Episode You Will Learn:

A focus on individuals amidst technological transitions
Insights into the intersection of AI and manufacturing
The long-term opportunity in the manufacturing sector from Microsoft

Some Questions We Ask:

How do you help partners address customer objections to this evolution?
What AI initiatives and technologies play in this space?
How will AI in manufacturing enhance call center interactions and improve product design?

Resources:

View Jesse Alleyne on LinkedIn

View Karuana Gatimu on LinkedIn

Watch the full video episode on YouTube.

Discover and follow other Microsoft podcasts at microsoft.com/podcasts

Download the Transcript

Hosted on Acast. See acast.com/privacy for more information.

Previous Episode

Microsoft Cloud for Retail

In this Microsoft Cloud Executive Enablement Series episode, host Karuana Gatimu, Principal Manager for the Microsoft 365 Customer Advocacy Group, is joined by Carlos Herquinio, Partner Marketing Lead for Cloud for Retail at Microsoft. Karuana and Carlos discuss Microsoft Cloud for Retail, which aims to accelerate business growth by providing comprehensive capabilities tailored to the retail sector. The conversation delves into the challenges the retail industry faces post-pandemic, underlining the importance of workforce transformation and the need for technology to enable faster adaptation. Carlos highlights the role of artificial intelligence in transforming retail, bringing automation and new ways of engaging with customers.

In This Episode You Will Learn:

How AI is revolutionizing traditional retail practices
New tools and technologies, including remote and in-store work capabilities
Ways to improve supply chain visibility and inventory management

Some Questions We Ask:

In what ways are retail workers being empowered in this new era?
What are the advancements in supply chain optimization?
Does sustainability play a role in retail, and how is it being addressed?

Resources:

View Carlos Herquinio on LinkedIn

View Karuana Gatimu on LinkedIn

Watch the full video episode on YouTube.

Discover and follow other Microsoft podcasts at microsoft.com/podcasts

Download the Transcript

Hosted on Acast. See acast.com/privacy for more information.

Next Episode

How AI Is Transforming the Public Sector

In this Microsoft Cloud Executive Enablement Series episode, host Amy Boyle, Director of Global Partner Enablement, GSI at Microsoft, is joined by Dave Sloan, CTO of Global Market Development, Worldwide Public Sector at Microsoft. Dave highlights the dual impact of AI on internal productivity and external citizen-facing services. Amy and Dave emphasize the importance of public sector leaders considering compliance and ethical responsibilities when harnessing AI capabilities. They discuss how Azure OpenAI ensures compliance, security, and safety for public sector organizations, aligning with international standards. Dave also encourages partners to recognize the current urgency for AI adoption in the public sector and the role of the partner ecosystem in realizing these capabilities.

In This Episode You Will Learn:

How AI is showing up in the public sector
Why generative AI will disrupt and change traditional practices in the public sector
Measures in place to align with international compliance standards

Some Questions We Ask:

How can Azure OpenAI ensure compliance, security, and safety for the public sector?
What should public sector leaders consider when harnessing AI capabilities?
Are there any current concerns about harnessing AI capabilities to serve customers better?

Resources:

View Dave Sloan on LinkedIn

View Amy Boyle on LinkedIn

Discover and follow other Microsoft podcasts at microsoft.com/podcasts

Download the Transcript

Hosted on Acast. See acast.com/privacy for more information.