MGMA Week in Review: Healthcare Staffing Issues, Crisis Leadership, and Cybersecurity in Healthcare
05/09/25 • 18 min
In this episode of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett cover key healthcare headlines, from the ongoing shortage of medical assistants and tips to close staffing gaps, to the leadership lessons in crisis response and fallout from the Change Healthcare cyberattack. They also share findings on nurse retention from McKinsey’s latest survey and close with a nod to National Nurses Week.
00:49 Introduction and Hosts
01:36 MGMA Stat Poll Results (MGMA Stat)
05:08 Healthcare Leadership in Crisis (Physicians Practice)
09:12 HHS Restructuring and Interoperability (MedCity News)
11:30 United Health Cyber Attack Fallout (New York Times)
15:16 National Nurses Week and Leadership (Health Leaders Media)
17:29 Conclusion and Farewell
Additional Resources:
Email us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts.
Podcast Sponsor CareCredit
Are you considering financing solutions to help your patients pay for their healthcare cost? But aren't sure where to start. Synchrony is here to help with the CareCredit credit card. For over 35 years, CareCredit has been connecting patients with financing solutions to pay for the care they want or need in a way that helps fit their budget.
When patients use CareCredit, providers get paid within two business days to learn more about how synchronize CareCredit card. To learn more about how Synchrony CareCredit Card can support you and your patients, visit carecredit.com/mgmapodcast.
Podcast Sponsor MGMA Analytics
Are you making decisions based on gut instinct—or on real data?
With MGMA Analytics, you get the benchmarking and business intelligence tools to drive smarter strategies.
From provider compensation to operational costs, MGMA Analytics gives you access to the most trusted data in the industry.
So whether you’re adjusting staffing, setting salaries, or planning for growth, make your next move with confidence.
Visit MGMA Analytics to learn more.
In this episode of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett cover key healthcare headlines, from the ongoing shortage of medical assistants and tips to close staffing gaps, to the leadership lessons in crisis response and fallout from the Change Healthcare cyberattack. They also share findings on nurse retention from McKinsey’s latest survey and close with a nod to National Nurses Week.
00:49 Introduction and Hosts
01:36 MGMA Stat Poll Results (MGMA Stat)
05:08 Healthcare Leadership in Crisis (Physicians Practice)
09:12 HHS Restructuring and Interoperability (MedCity News)
11:30 United Health Cyber Attack Fallout (New York Times)
15:16 National Nurses Week and Leadership (Health Leaders Media)
17:29 Conclusion and Farewell
Additional Resources:
Email us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts.
Podcast Sponsor CareCredit
Are you considering financing solutions to help your patients pay for their healthcare cost? But aren't sure where to start. Synchrony is here to help with the CareCredit credit card. For over 35 years, CareCredit has been connecting patients with financing solutions to pay for the care they want or need in a way that helps fit their budget.
When patients use CareCredit, providers get paid within two business days to learn more about how synchronize CareCredit card. To learn more about how Synchrony CareCredit Card can support you and your patients, visit carecredit.com/mgmapodcast.
Podcast Sponsor MGMA Analytics
Are you making decisions based on gut instinct—or on real data?
With MGMA Analytics, you get the benchmarking and business intelligence tools to drive smarter strategies.
From provider compensation to operational costs, MGMA Analytics gives you access to the most trusted data in the industry.
So whether you’re adjusting staffing, setting salaries, or planning for growth, make your next move with confidence.
Visit MGMA Analytics to learn more.
Previous Episode
Member Spotlight: Robin Fagala Wins Maternal Health Grant for Arkanas
This episode of the MGMA Member Spotlight Podcast features Robin Fagala, Practice Manager at Conway OBGYN in Arkansas. Discussing her groundbreaking advocacy for maternal health, Fagala shares her journey of addressing critical healthcare challenges, securing increased Medicaid reimbursements, and ultimately helping to secure a $17 million federal grant to improve maternal health outcomes in Arkansas.
Episode Highlights:
Healthcare Career and Professional Background
- 01:22 Robin's 26-year healthcare journey
- 03:32 Conway OBGYN practice overview
Maternal Health Crisis in Arkansas
- 07:12 Maternal mortality rates and challenges
- 11:28 Lack of Medicaid-accepting OB/GYN providers
- 14:53 Financial impact on healthcare providers
Advocacy and Data-Driven Problem Solving
- 13:11 Using MGMA Data Dive platform
- 15:17 Developing comprehensive documentation
- 16:53 Persistent communication with state leaders
Reimbursement and Healthcare Policy
- 14:53 Detailed analysis of OB/GYN procedure code reimbursements
- 15:17 Presenting financial sustainability challenges
- 22:35 Successful negotiation for fee schedule increases
Professional Networking and Collaboration
- 19:28 Leveraging MGMA and regional healthcare networks
- 22:35 Importance of collaborative problem-solving
- 23:08 Using professional resources to drive healthcare improvements
Resources:
- Arkansas Foundation for Medical Care (AFMC)
- Connect with Rob Fagala on LinkedIn
- Conway OB-GYN
Additional Resources:
Email us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts.
Podcast Sponsor CareCredit
Are you considering financing solutions to help your patients pay for their healthcare cost? But aren't sure where to start. Synchrony is here to help with the CareCredit credit card. For over 35 years, CareCredit has been connecting patients with financing solutions to pay for the care they want or need in a way that helps fit their budget.
When patients use CareCredit, providers get paid within two business days to learn more about how synchronize CareCredit card. To learn more about how Synchrony CareCredit Card can support you and your patients, visit carecredit.com/mgmapodcast.
Podcast Sponsor MGMA Analytics
Are you making decisions based on gut instinct—or on real data?
With MGMA Analytics, you get the benchmarking and business intelligence tools to drive smarter strategies.
From provider compensation to operational costs, MGMA Analytics gives you access to the most trusted data in the industry.
So whether you’re adjusting staffing, setting salaries, or planning for growth, make your next move with confidence.
Visit MGMA Analytics to learn more.
Next Episode
Member Spotlight: Dave Jenkins on Behavioral Health, Staffing and Lifelong Learning
In this episode, host Daniel Williams speaks with Dave Jenkins, healthcare executive at Cone Health and adjunct faculty at Winston-Salem State University. Jenkins shares his journey into healthcare leadership, the operational dynamics at Cone Health, and the evolving challenges in behavioral health. He dives into the critical role of technology, workforce engagement, and leadership development—offering valuable insights for anyone aspiring to lead in today’s healthcare environment.
00:50 Introduction and Guest Welcome
02:00 Dave Jenkins' Career Pathway
02:57 Overview of Cone Health
04:15 Day-to-Day Operations at Cone Health
05:33 Challenges and Opportunities in Healthcare
06:50 Leadership Principles and Approaches
08:39 Addressing Behavioral Health Needs
11:23 Workforce Engagement and Staffing
13:45 Involvement with MGMA
15:25 Educator Role at Winston-Salem State University
17:14 Future Trends in Healthcare Administration
18:52 Advice for Aspiring Leaders
20:01 Conclusion and Farewell
Resources:
- MGMA Fellowship Program
- Cone Health
- Winston Salem State University MHA Program
- Connect with Dave Jenkins on LinkedIn
Additional Resources:
Email us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts.
Podcast Sponsor CareCredit
Are you considering financing solutions to help your patients pay for their healthcare cost? But aren't sure where to start. Synchrony is here to help with the CareCredit credit card. For over 35 years, CareCredit has been connecting patients with financing solutions to pay for the care they want or need in a way that helps fit their budget.
When patients use CareCredit, providers get paid within two business days to learn more about how synchronize CareCredit card. To learn more about how Synchrony CareCredit Card can support you and your patients, visit carecredit.com/mgmapodcast.
Podcast Sponsor MGMA Analytics
Are you making decisions based on gut instinct—or on real data?
With MGMA Analytics, you get the benchmarking and business intelligence tools to drive smarter strategies.
From provider compensation to operational costs, MGMA Analytics gives you access to the most trusted data in the industry.
So whether you’re adjusting staffing, setting salaries, or planning for growth, make your next move with confidence.
Visit MGMA Analytics to learn more.
MGMA Podcasts - MGMA Week in Review: Healthcare Staffing Issues, Crisis Leadership, and Cybersecurity in Healthcare
Transcript
Well, hi, everyone. Welcome to the MGMA Weekend Review podcast. I'm one of your hosts today, Daniel Williams. I'm a senior editor at MGMA and host of the MGMA Podcast Network. And we're joined by cohost Colleen Luckett, an editor and writer here at MGMA. And we're really excited about the week in review podcast where we bring you the latest health care industry news, sometimes some policy updates, always some expert insights, and just stori
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